Supply Microsoft Lync Communication Solution

Supply Microsoft Lync Communication Solution

The GPhC is looking to identify a supplier that can define, specify, implement and manage a Microsoft Lync based phone system to meet all of our current and future requirements. There is also a requirement for an integrated solution for a small contact centre.

United Kingdom-London: Integrated telecommunications services

2013/S 178-307306

Contract notice


Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

General Pharmaceutical Council
129 Lambeth Road
Contact point(s): Procurement
SE1 7BT London
Telephone: +44 2033653400

Internet address(es):

General address of the contracting authority:

Address of the buyer profile:

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Other: Pharmacy Regulator
I.3)Main activity

Other: Pharmacy Regulation
I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1.1)Title attributed to the contract by the contracting authority:

Microsoft Lync Communication Solution.
II.1.2)Type of contract and location of works, place of delivery or of performance

Service category No 5: Telecommunications services
Main site or location of works, place of delivery or of performance: London.

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s)

The GPhC is looking to identify a supplier that can define, specify, implement and manage a Microsoft Lync based phone system to meet all of our current and future requirements. There is also a requirement for an integrated solution for a small contact centre.
The GPhC is the independent regulator for pharmacists, pharmacy technicians, and pharmacy premises in Great Britain. In order to practise in Great Britain pharmacists and pharmacy technicians must be registered with us. Currently, there are approximately 45,000 registered pharmacists, 20,000 pharmacy technicians and 13,500 pharmacy premises. More information on the General Pharmaceutical Council can be found on

The GPhC has approximately 170 staff currently (expected to rise) with 130 office based (12 within a contact centre) and 40 home based.
The General Pharmaceutical Council (GPhC) has its Headquarters in Lambeth. Currently it occupies space in two buildings, and will be relocating to a new location in the middle of next year. This is seen as an ideal opportunity to replace the existing legacy phone system and to take advantage of the innovations now available.
The GPhC employed an independent consultant to look at their business requirements and technical infrastructure to recommend a solution that would meet their current and future requirements.
The recommendation was that given the GPhC’s continuing investment in the Microsoft stack, a Microsoft Lync solution would be the best fit.
Potential bidders must be able to demonstrate a successful track record in undertaking this type of work, and organisations wishing to express an interest in this should request a pre-qualification questionnaire via email to including the following information; Contact name, title within organisation, email address and contact telephone number and for all correspondence the full name of the organisation. Deadline for receipt of request is 11.10.2013.

To ensure all communication is dealt with in a timely manner all contact should be directed through the stated email address. Alternatively, your interest may be expressed via the mytenders website as shown below.
NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at

II.1.6)Common procurement vocabulary (CPV)

64227000, 64200000, 32500000, 32522000, 32524000, 64214000, 64215000, 32552310

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes

This contract is divided into lots: no
II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:
II.2.2)Information about options

Options: yes
Description of these options: It is the intention to award a 5 year contract with break points and possible extensions based on satisfactory performance.
Provisional timetable for recourse to these options:
in months: 60 (from the award of the contract)
II.2.3)Information about renewals

This contract is subject to renewal: yes
Number of possible renewals: Range: between 1 and 2
II.3)Duration of the contract or time limit for completion

Duration in months: 60 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
III.2.2)Economic and financial ability
III.2.3)Technical capacity
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged minimum number 5: and maximum number 10
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria
IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:
IV.3.2)Previous publication(s) concerning the same contract
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
IV.3.4)Time limit for receipt of tenders or requests to participate

11.10.2013 – 17:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence
VI.2)Information about European Union funds
VI.3)Additional information

Following the Expressions of Interest it is the intention of the GPhC to use a Pre Qualification Questionnaire to identify and short list those suppliers who are both capable and willing to help us achieve our business objectives. The short listed suppliers will then be invited to tender.
(MT Ref:108500)
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:10.9.2013