Supply MKIP Shared Contact Centre System

Supply MKIP Shared Contact Centre System

Maidstone Borough Council.

United Kingdom-Maidstone: Communication software package

2014/S 223-394256

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Maidstone Borough Council
Procurement, Maidstone House, Kings Street
For the attention of: Mr Ray Philpott
ME15 6JQ Maidstone
UNITED KINGDOM
Telephone: +44 1622602158
E-mail: rayphilpott@maidstone.gov.uk

Internet address(es):

General address of the contracting authority: www.maidstone.gov.uk

Further information can be obtained from: ‘MKIP Shared Contact Centre System’

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: ‘MKIP Shared Contact Centre System’

Tenders or requests to participate must be sent to: ‘MKIP Shared Contact Centre System’

I.2)Type of the contracting authority

Regional or local authority

I.3)Main activity

General public services
I.4)Contract award on behalf of other contracting authorities

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

MKIP Shared Contract Centre System.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: Kent.

NUTS code UKJ4

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

MKIP Shared Contact Centre System.

II.1.6)Common procurement vocabulary (CPV)

48510000, 48333000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no

II.1.8)Lots

This contract is divided into lots: no

II.1.9)Information about variants

Variants will be accepted: yes
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:
II.2.2)Information about options
II.2.3)Information about renewals

II.3)Duration of the contract or time limit for completion

Duration in months: 60 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

Performance Bond.

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

Please Refer to the ITT Documentation.
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.1.4)Other particular conditions
III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: Any supplier may be disqualified who:
(a) is bankrupt or is being wound up, where his affairs are being administered by the court, where he has entered into an arrangement with creditors, where he has suspended business activities or is in any analogous situation arising from a similar procedure under national laws and regulations;
(b) is the subject of proceedings for a declaration of bankruptcy, for an order compulsory winding up the administration by the court or of an arrangement with creditors or of any other similar proceedings under national laws and regulations;
(c) has been convicted by a judgement which has the force of res judicata in accordance with the legal provisions of the country of any offence concerning his professional conduct;
(d) has been guilty of grave professional misconduct proven by any means which the contract authorities can demonstrate;
(e) has not fulfilled obligations relating to the payment of social security contributions in accordance with the legal provisions of the country in which he is established or with those of the country of the contracting authority;
(f) has not fulfilled obligations relating to the payment of taxes in accordance with the legal provisions of the country in which he is established or with those of the country of the contracting authority;
(g) is guilty of serious misrepresentation in supplying the information required under this Section or has not supplied such information;
(h) has been the subject of a conviction for participation in a criminal organization, as defined in Article 2(1) of Council Joint Action 98/733/JHA;
(i) has been the subject of a conviction for corruption, as defined in Article 3 of the Council Act of 26.5.1972 and Article 3(1) of Council Joint Action 98/742/JHA3 respectively;
(j) has been the subject of a conviction for fraud within the meaning of Article 1 of the Convention relating to the protection of the financial interests of the European Communities;
(k) has been the subject of a conviction for money laundering, as defined in Article 1 of Council Directive 91/308/EEC of 10.6.1991 on prevention of the use of the financial system for the purpose of money laundering.
Please Refer to the ITT Documents.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: Please Refer to the ITT Documents.
Minimum level(s) of standards possibly required: Please Refer to the ITT Documents.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
Please Refer to the ITT Documents.
Minimum level(s) of standards possibly required:
Please Refer to the ITT Documents.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no

III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Open
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

MBC 1752

IV.3.2)Previous publication(s) concerning the same contract

no

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 5.1.2015 – 12:00
Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

5.1.2015 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.

IV.3.7)Minimum time frame during which the tenderer must maintain the tender

in days: 120 (from the date stated for receipt of tender)
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence
VI.2)Information about European Union funds

VI.3)Additional information

The Kent County Council (KCC) Business Portal and the Due North Pro-Contract e-tendering system will be used to facilitate the secure interchange of documents.

To obtain the ITT Document please go to the Kent Business Portal at www.kentbusinessportal.org.uk Then go to current opportunities and search for Maidstone Borough Council Opportunities and access contract ‘MKIP Shared Contact Centre System’, or enter KENTMAID-9QRK-9HXPI2 in the ‘contains box’.

You will then be able to access the documents. The documents can then be downloaded to your own IT system. Supplier registration and login is free of charge to enable you to register an interest.

If you are experiencing problems please read the Pro-Contract reference guides. Click the ‘?’ icon or contact the Due North help-desk via email:support@due-north.com or call +44 1670 597136 for further assistance.

All communication should be made via this system. Any questions and general queries or assistance in completing the ITT must be forwarded via e-mail, using www.kentbusinessportal.org.uk

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

17.11.2014