Supply National Billing System – Software Billing System
Billing is a core part of our customers service experience and we are looking for a supplier to provide a new billing system that can support us to deliver a leading service.
United Kingdom-Peterborough: Software programming and consultancy services
2013/S 170-295231
Section I: Contracting entity
I.1)Name, addresses and contact point(s)
Anglian Water Services
Supply Chain Management, Thorpe Wood House, Thorpe Wood
For the attention of: Ali Gaskell
PE3 6WT Peterborough
UNITED KINGDOM
E-mail: agaskell@anglianwater.co.uk
Internet address(es):
General address of the contracting entity: www.anglianwater.co.uk
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
I.3)Contract award on behalf of other contracting entities
The contracting entity is purchasing on behalf of other contracting entities: no
Section II: Object of the contract
II.1)Description
II.1.1)Title attributed to the contract by the contracting entity:
National Billing System.
II.1.2)Type of contract and location of works, place of delivery or of performance
Services
Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: The system will bill customers across the UK. The main team using the billing system are based in Peterborough.
NUTS code UKH
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The notice involves the establishment of a framework agreement
II.1.4)Information on framework agreement
Framework agreement with a single operator
Duration of the framework agreement
Duration in years: 5
II.1.5)Short description of the contract or purchase(s):
Anglian Water Business is a leading retailer, supplying water and recycling services to a variety of businesses and public sector organisations across the UK. Billing is a core part of our customers service experience and we are looking for a supplier to provide a new billing system that can support us to deliver a leading service.
For more information please see II.2.1 below.
II.1.6)Common procurement vocabulary (CPV)
II.1.7)Information about Government Procurement Agreement (GPA)
The contract is covered by the Government Procurement Agreement (GPA): no
II.1.8)Information about lots
This contract is divided into lots: no
II.1.9)Information about variants
Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:
The scope of the tender includes:
1. Supply of a system to enable the billing of water, sewerage, trade effluent and other charges to business customers across the English, Scottish and Welsh markets. The system must be flexible and easy to configure to meet evolving customer/market requirements; the system and pricing needs to be scalable to allow for increasing volumes of customers.
2. Configuration and delivery of the billing system to Anglian Water requirements, this includes but is not limited to:
– Multi-site and single site customer management.
– Multi-site and single site billing and invoicing.
– Electronic billing including EDI.
– Credit control/debt management.
– Meter reading schedule ouptut and reading input.
– Flexible approaches to tariff and charges including contract pricing and discounts.
– Settlement to GL and reconcilliation of wholesale and retail charges.
– Flexible and user driven reports and dashboards.
– Integration with Salesforce.com and Force.com platform.
– Integration with market operational systems (e.g switching/data updates) and wholesale interfaces (e.g operational requests).
– Migration of customer records from legacy systems.
– Training.
II.2.2)Information about options
Options: no
II.2.3)Information about renewals
This contract is subject to renewal: yes
II.3)Duration of the contract or time limit for completion
Duration in months: 60 (from the award of the contract)
Section III: Legal, economic, financial and technical information
III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
None.
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
Payment terms are net monthly.
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
N/A.
III.1.4)Other particular conditions:
The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
Information and formalities necessary for evaluating if the requirements are met: N/A.
III.2.2)Economic and financial ability
Information and formalities necessary for evaluating if the requirements are met: N/A.
III.2.3)Technical capacity
Information and formalities necessary for evaluating if the requirements are met: By responding to this notice you are confirming you have the capability to service this contract. This will be tested at the RFI stage.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
Execution of the service is reserved to a particular profession: no
III.3.2)Staff responsible for the execution of the service
Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no
Section IV: Procedure
IV.1)Type of procedure
IV.1.1)Type of procedure
Negotiated
Some candidates have already been selected (if appropriate under certain types of negotiated procedures): no
IV.2)Award criteria
IV.2.1)Award criteria
The most economically advantageous tender in terms of the criteria stated in the specifications or in the invitation to tender or to negotiate
IV.2.2)Information about electronic auction
An electronic auction will be used: yes
Additional information about electronic auction: This framework may be subject to an electronic auction. Bidders will be notified of the final decision when the RFP document is issued.
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting entity:
2012/0265
IV.3.2)Previous publication(s) concerning the same contract
no
IV.3.3)Conditions for obtaining specifications and additional documents
Time limit for receipt of requests for documents or for accessing documents: ..
Payable documents: no
IV.3.4)Time limit for receipt of tenders or requests to participate
30.9.2013 – 17:00
IV.3.5)Language(s) in which tenders or requests to participate may be drawn up
IV.3.6)Minimum time frame during which the tenderer must maintain the tender
IV.3.7)Conditions for opening of tenders
Persons authorised to be present at the opening of tenders: no
VI.2)Information about European Union funds
The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information:
This notice is for bidders to express an interest in participating in the tender process. All bidders will be sent a RFI to complete following the end of the notice period. There is no further information or documents available in the mean time.
VI.4.1)Body responsible for appeal procedures