Supply National Billing System – Software Billing System

Supply National Billing System – Software Billing System

Billing is a core part of our customers service experience and we are looking for a supplier to provide a new billing system that can support us to deliver a leading service.

United Kingdom-Peterborough: Software programming and consultancy services

2013/S 170-295231

Contract notice – utilities

Services

Directive 2004/17/EC

Section I: Contracting entity

I.1)Name, addresses and contact point(s)

Anglian Water Services
Supply Chain Management, Thorpe Wood House, Thorpe Wood
For the attention of: Ali Gaskell
PE3 6WT Peterborough
UNITED KINGDOM
E-mail: agaskell@anglianwater.co.uk

Internet address(es):

General address of the contracting entity: www.anglianwater.co.uk

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Main activity

Water
I.3)Contract award on behalf of other contracting entities

The contracting entity is purchasing on behalf of other contracting entities: no

Section II: Object of the contract

II.1)Description
II.1.1)Title attributed to the contract by the contracting entity:

National Billing System.
II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: The system will bill customers across the UK. The main team using the billing system are based in Peterborough.
NUTS code UKH

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves the establishment of a framework agreement
II.1.4)Information on framework agreement

Framework agreement with a single operator
Duration of the framework agreement

Duration in years: 5

II.1.5)Short description of the contract or purchase(s):

Anglian Water Business is a leading retailer, supplying water and recycling services to a variety of businesses and public sector organisations across the UK. Billing is a core part of our customers service experience and we are looking for a supplier to provide a new billing system that can support us to deliver a leading service.
For more information please see II.2.1 below.
II.1.6)Common procurement vocabulary (CPV)

72200000 – JA02

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no
II.1.8)Information about lots

This contract is divided into lots: no
II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:

The scope of the tender includes:
1. Supply of a system to enable the billing of water, sewerage, trade effluent and other charges to business customers across the English, Scottish and Welsh markets. The system must be flexible and easy to configure to meet evolving customer/market requirements; the system and pricing needs to be scalable to allow for increasing volumes of customers.
2. Configuration and delivery of the billing system to Anglian Water requirements, this includes but is not limited to:
– Multi-site and single site customer management.
– Multi-site and single site billing and invoicing.
– Electronic billing including EDI.
– Credit control/debt management.
– Meter reading schedule ouptut and reading input.
– Flexible approaches to tariff and charges including contract pricing and discounts.
– Settlement to GL and reconcilliation of wholesale and retail charges.
– Flexible and user driven reports and dashboards.
– Integration with Salesforce.com and Force.com platform.
– Integration with market operational systems (e.g switching/data updates) and wholesale interfaces (e.g operational requests).
– Migration of customer records from legacy systems.
– Training.
II.2.2)Information about options

Options: no
II.2.3)Information about renewals

This contract is subject to renewal: yes
II.3)Duration of the contract or time limit for completion

Duration in months: 60 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:

None.
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

Payment terms are net monthly.
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

N/A.
III.1.4)Other particular conditions:

The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: N/A.
III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: N/A.
III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met: By responding to this notice you are confirming you have the capability to service this contract. This will be tested at the RFI stage.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no
III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure

Negotiated
Some candidates have already been selected (if appropriate under certain types of negotiated procedures): no
IV.2)Award criteria
IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications or in the invitation to tender or to negotiate
IV.2.2)Information about electronic auction

An electronic auction will be used: yes
Additional information about electronic auction: This framework may be subject to an electronic auction. Bidders will be notified of the final decision when the RFP document is issued.
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting entity:

2012/0265
IV.3.2)Previous publication(s) concerning the same contract

no
IV.3.3)Conditions for obtaining specifications and additional documents

Time limit for receipt of requests for documents or for accessing documents: ..
Payable documents: no
IV.3.4)Time limit for receipt of tenders or requests to participate

30.9.2013 – 17:00
IV.3.5)Language(s) in which tenders or requests to participate may be drawn up
IV.3.6)Minimum time frame during which the tenderer must maintain the tender
IV.3.7)Conditions for opening of tenders

Persons authorised to be present at the opening of tenders: no

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information:

This notice is for bidders to express an interest in participating in the tender process. All bidders will be sent a RFI to complete following the end of the notice period. There is no further information or documents available in the mean time.
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures

Anglian Water Services
Thorpe Wood House, Thorpe Wood
PE3 6WT Peterborough
UNITED KINGDOM
E-mail: agaskell@anglianwater.co.uk
Internet address: www.angliawater.co.uk

Body responsible for mediation procedures

Anglian Water
Thorpe Wood House, Thorpe Wood
PE3 6WT Peterborough
UNITED KINGDOM
E-mail: agaskell@anglianwater.co.uk
Internet address: www.angliawater.co.uk

VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

Anglian Water Services Ltd
Thorpe Wood House, Thorpe Wood
PE3 6WT Peterborough
UNITED KINGDOM
E-mail: agaskell@anglianwater.co.uk
Telephone: +44 7540120756
Internet address: www.anglianwater.co.uk
Fax: +44 1733414506

VI.5)Date of dispatch of this notice:30.8.2013