Supply of Consolidated Asylum Support Application Services

Supply of Consolidated Asylum Support Application Services

The Consolidated Asylum Support Application Service will assist eligible asylum applicants and their dependants (Service Users) in the United Kingdom to apply for statutory support provided under Section 95 or Section 4 of the Immigration and Asylum Act 1999.

United Kingdom-Croydon: Other services

2013/S 167-290367

Contract notice


Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Government Procurement
7th Floor, Lunar House, 40 Wellesley Road
Contact point(s): As Above
For the attention of: Lesley Godwin
CR9 2BY Croydon
Telephone: +44 2081960594
Fax: +44 2081964442

Internet address(es):

General address of the contracting authority:

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local sub-divisions
I.3)Main activity

General public services
I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1.1)Title attributed to the contract by the contracting authority:

Provision of Consolidated Asylum Support Application Services.
II.1.2)Type of contract and location of works, place of delivery or of performance

Service category No 27: Other services
Main site or location of works, place of delivery or of performance: United Kingdom.
NUTS code UK

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s)

The Consolidated Asylum Support Application Service will assist eligible asylum applicants and their dependants (Service Users) in the United Kingdom to apply for statutory support provided under Section 95 or Section 4 of the Immigration and Asylum Act 1999; and to report prescribed changes in circumstances to the Authority. During the contract, the service may be expanded to include the early capture of Service User information, including those who may not be destitute.
II.1.6)Common procurement vocabulary (CPV)

98390000, 75100000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes

This contract is divided into lots: no
II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:

The scope of the contract includes:
— Explanation of the eligibility criteria for Section 95 & Section 4 support;
— Assistance with the completion in English of an application for Section 95 or Section 4 Support, and submission of completed forms to the Authority where the Service User meets eligibility criteria;
— Assistance in submitting written notifications in English of prescribed change of circumstances;
— Advising Service Users what supporting evidence may be required to validate any claim, obtaining that evidence from the Service User and sending this to the Authority in the manner prescribed by the Authority.
— Checking service for applications completed by Service Users – verifying eligibility and that the application has been completed fully and correctly and submission of completed forms to the Authority where the Service User meets eligibility criteria.
— Advising Service Users, at the time they apply for Asylum Support, of their obligation to advise the
Authority of any prescribed change to their circumstances.
— Referring Service Users to the ‘Consolidated Advice & Guidance’ provider for general advice relating to the asylum process and signposting Service Users to other public services.
— Expediting on behalf of Service Users claims for Asylum Support where the outcome has not been notified to the Service Users within 2 working days.
— Correcting incorrect or inadequately completed Support Application Forms returned to the Contractor by the Authority. Addressing the problem and returning the forms to the Authority in the prescribed manner.
— Ensuring that staff are adequately trained to provide the service and that remedial training is provided if recurring errors are identified to minimise the number of forms requiring amendment due to inadequate or incorrect initial completion.
— Working with the Authority to align structured data capture requirements, accepting that these requirements, being under development, are subject to change.
— Adapt to introduce such changes without detriment to the Service User.
Estimated value excluding VAT: 10 000 000 GBP
II.2.2)Information about options

Options: no
II.2.3)Information about renewals
II.3)Duration of the contract or time limit for completion

Duration in months: 60 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:

Parent Company Guarantee or Performance Bonds many be required in appropriate circumstances.
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

See RFP documents.
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

No special legal form is required.
III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: Any bidder maybe disqualified if any of the circumstances listed in Article 45 of the Public Procurement Directive 2004/18/EC (Regulation 23 of the Public Contracts Regulation 2006) apply to their organisation and will be asked to complete an appropriate declaration as part of the formal tender.
III.2.2)Economic and financial ability
III.2.3)Technical capacity

Minimum level(s) of standards possibly required:
Bidders will need to demonstarte through their RFP responses that they have the ability, the internal processes and assurance procedures in place.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria
IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:
IV.3.2)Previous publication(s) concerning the same contract

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
IV.3.4)Time limit for receipt of tenders or requests to participate

4.10.2013 – 11:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information

This procurement will be managed electronically via the Government Procurement Service’s e-Sourcing Suite. To participate in this procurement, participants must first be registered on the e-Sourcing Suite.
If you have not yet registered on the eSourcing Suite, this can be done online at by following the link ‘Register for GPS eSourcing’. Please note that, to register, you must have a valid DUNS number (as provided by Dun and Bradstreet) for the organisation which you are registering, who will be entering into a contract if invited to do so. Full instructions for registration and use of the system can be found at

Once registered, organisations wishing to take part must send an email to any time up to, but no later than 11:00 Wednesday 18th September 2013. The email should be entitled Consolidated Asylum Support Application Services and contain the following details: your organisation’s name, your contact name, e-mail address and telephone number.

Organisations who have complied with the foregoing will be required to sign and return a Non-Disclosure Agreement prior to receiving details of how to access and complete the online Request for Proposal (RFP). The online RFP must be fully completed by 12:00 Friday 4.9.2013. Any expressions of interest not submitted in the required form (or containing the requested information) may be rejected.
For technical assistance on use of the e-Sourcing Suite contact; Government Procurement Service Helpdesk : Freephone: 0345 010 3503 email:

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:27.8.2013