Supply of Consolidated Asylum Support Application Services
The Consolidated Asylum Support Application Service will assist eligible asylum applicants and their dependants (Service Users) in the United Kingdom to apply for statutory support provided under Section 95 or Section 4 of the Immigration and Asylum Act 1999.
United Kingdom-Croydon: Other services
Section I: Contracting authority
7th Floor, Lunar House, 40 Wellesley Road
Contact point(s): As Above
For the attention of: Lesley Godwin
CR9 2BY Croydon
Telephone: +44 2081960594
Fax: +44 2081964442
General address of the contracting authority: http://www.ukba.homeoffice.gov.uk
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
Section II: Object of the contract
Service category No 27: Other services
Main site or location of works, place of delivery or of performance: United Kingdom.
NUTS code UK
— Explanation of the eligibility criteria for Section 95 & Section 4 support;
— Assistance with the completion in English of an application for Section 95 or Section 4 Support, and submission of completed forms to the Authority where the Service User meets eligibility criteria;
— Assistance in submitting written notifications in English of prescribed change of circumstances;
— Advising Service Users what supporting evidence may be required to validate any claim, obtaining that evidence from the Service User and sending this to the Authority in the manner prescribed by the Authority.
— Checking service for applications completed by Service Users – verifying eligibility and that the application has been completed fully and correctly and submission of completed forms to the Authority where the Service User meets eligibility criteria.
— Advising Service Users, at the time they apply for Asylum Support, of their obligation to advise the
Authority of any prescribed change to their circumstances.
— Referring Service Users to the ‘Consolidated Advice & Guidance’ provider for general advice relating to the asylum process and signposting Service Users to other public services.
— Expediting on behalf of Service Users claims for Asylum Support where the outcome has not been notified to the Service Users within 2 working days.
— Correcting incorrect or inadequately completed Support Application Forms returned to the Contractor by the Authority. Addressing the problem and returning the forms to the Authority in the prescribed manner.
— Ensuring that staff are adequately trained to provide the service and that remedial training is provided if recurring errors are identified to minimise the number of forms requiring amendment due to inadequate or incorrect initial completion.
— Working with the Authority to align structured data capture requirements, accepting that these requirements, being under development, are subject to change.
— Adapt to introduce such changes without detriment to the Service User.
Estimated value excluding VAT: 10 000 000 GBP
Section III: Legal, economic, financial and technical information
Bidders will need to demonstarte through their RFP responses that they have the ability, the internal processes and assurance procedures in place.
Section IV: Procedure
Section VI: Complementary information
If you have not yet registered on the eSourcing Suite, this can be done online at https://gpsesourcing.cabinetoffice.gov.uk by following the link ‘Register for GPS eSourcing’. Please note that, to register, you must have a valid DUNS number (as provided by Dun and Bradstreet) for the organisation which you are registering, who will be entering into a contract if invited to do so. Full instructions for registration and use of the system can be found at http://gps.cabinetoffice.gov.uk/i-am-supplier/respond-tender
Once registered, organisations wishing to take part must send an email to DCOPProcurement@homeoffice.gsi.gov.uk any time up to, but no later than 11:00 Wednesday 18th September 2013. The email should be entitled Consolidated Asylum Support Application Services and contain the following details: your organisation’s name, your contact name, e-mail address and telephone number.
Organisations who have complied with the foregoing will be required to sign and return a Non-Disclosure Agreement prior to receiving details of how to access and complete the online Request for Proposal (RFP). The online RFP must be fully completed by 12:00 Friday 4.9.2013. Any expressions of interest not submitted in the required form (or containing the requested information) may be rejected.
For technical assistance on use of the e-Sourcing Suite contact; Government Procurement Service Helpdesk : Freephone: 0345 010 3503 email: email@example.com
VI.5)Date of dispatch of this notice:27.8.2013