Supply of Digital Hybrid Mail

Supply of Digital Hybrid Mail

Hybrid mail: bulk repetitive prints, bulk non-repetitive prints, prints with or without inserts, small repetitive volumes, small non-repetitive volumes.

United Kingdom-Edgbaston: Mailing services

2020/S 095-228345

Contract notice


Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Official name: HealthTrust Europe LLP (HTE) acting as agent for the University Hospitals of Coventry and Warwickshire NHS Trust (“UHCW”)
Postal address: 19 George Road
Town: Edgbaston, Birmingham
NUTS code: UK
Postal code: B15 1NU
Country: United Kingdom
Telephone: +44 1216871350
Internet address(es):Main address:

I.2)Information about joint procurement


Access to the procurement documents is restricted. Further information can be obtained at:
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via:
Tenders or requests to participate must be submitted to the abovementioned address
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at:

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity


Section II: Object

II.1)Scope of the procurement


Framework Agreement for the Supply of Digital Hybrid Mail

II.1.2)Main CPV code


II.1.3)Type of contract


II.1.4)Short description:

This tender is to establish a framework agreement for the supply of digital hybrid mail including hybrid mail and digital mail solutions.

The duration of the framework agreement will be four (4) years at a maximum; three (3) years initial period with the option of extending for one (1) period of 12 months.

II.1.5)Estimated total value

II.1.6)Information about lots

This contract is divided into lots: no

II.2.2)Additional CPV code(s)


II.2.3)Place of performance

NUTS code: UK

II.2.4)Description of the procurement:

This is a single lot framework for digital hybrid mail. which will deliver value for money to the customer and enable them to achieve savings, operational process efficiencies and digital transformation efficiencies.

The hybrid mail solution provided under this framework must include as a minimum: but not be limited to:

Hybrid mail:

• bulk repetitive prints

• bulk non-repetitive prints

• prints with or without inserts

• small repetitive volumes

• small non-repetitive volumes

• ad-hoc printing per cost centre level

• advice and expertise on development of a customer’s communications strategy and mailing process.

• post physical letters to recipients

• default class mailing

• consolidation of multiple mail pieces into one (if requested by the client).

Digital mail

• bulk email services

• email mailing

• SMS Texting Service

• e-communication (allowing the communications between the client and its customers via secured website, portal, email or any other form of electronic communication).

Terms and conditions/Activity Based Income (ABI) The terms and conditions of this framework agreement and any resulting call-off contract is appended to the ITT. These terms include provisions requiring the payment by the supplier of an ABI management charge in consideration of the award of this framework agreement, the management and administration by HTE of the overall contract structure and associated documentation, as well as the requirement to submit regular management information to HTE. submission of expressions of interest and procurement information. This exercise will be conducted on the HTE Bravo portal. Candidates wishing to be considered must register expressions of interest as follows:

— register on the HTE portal at

— login to the portal with username/password

— click the SQs/ITTs Open to All Suppliers link. These are the SQs/ITTs open to any registered supplier

— click on the relevant SQ/ ITT to access the content

— click the Express Interest button at the top of the page. This will move the SQ/ITT into your My SQs/My ITTs page. You can access any attachments by clicking buyer attachments in the SQ/ITT details box. Follow the onscreen instructions to complete the SQ/ITT. Submit your reply using the Submit Response button at the top of the page. If you require any further advice, contact the Bravo e- Tendering Help Desk at Sid4Gov HTE utilises the sid4gov supplier information database. Candidates should register on sid4gov at and submit their sid4gov company profile for publication on the database. Candidates already registered on sid4gov must ensure information is up to date. Where access to sid4gov is unavailable, please contact the sid4gov helpdesk at Please note that sid4gov does not prepopulate any fields of the SQ on HTE’s Bravo portal. Candidates must complete the qualification and technical envelopes of the SQ in Bravo in full.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 60 000 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36
This contract is subject to renewal: yes
Description of renewals:

Option of extending for one (1) period of 12 months.

II.2.9)Information about the limits on the number of candidates to be invited

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

You may access further information on the HealthTrust Europe GPO Model at this link:

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

HTE may request such information as may be requested pursuant to Regulation 58 of the Public Contracts Regulations. Details are provided in the Eligibility Envelope.

III.1.2)Economic and financial standing

List and brief description of selection criteria:

HTE may request such information as may be requested pursuant to Regulation 58 of the Public Contracts Regulations 2015. Details are provided in the Pre-Qualifaction Questionnaire.

III.1.3)Technical and professional ability

List and brief description of selection criteria:

HTE may request such information as may be requested pursuant to Regulation 58 of the Public Contracts Regulations 2015. Details are provided in the Pre-Qualifaction Questionnaire.

III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure


IV.1.1)Type of procedure

Restricted procedure

IV.1.3)Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement
Framework agreement with several operators
Envisaged maximum number of participants to the framework agreement: 5
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 12/06/2020
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:


IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 3 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows

VI.3)Additional information:

The bodies to whom the use of this framework agreement will be open include all contracting authorities in the UK as defined in Regulation 2 of the Public Contracts Regulations 2015 as may be updated from time to time. In particular, the following entities in the UK (particularly those of a health and/or social care nature) are envisaged as framework agreement users:

1) All National Health Service (NHS) bodies in England, including but not limited to:

(i) acute trusts (as listed at:;

(ii) health and care trusts (as listed at:;

(iii) mental health trusts (as listed at:;

(iv) clinical commissioning groups (as listed at:;

(v) ambulance trusts (as listed at:

(vi) area teams (as listed at:;

(vii) special health authorities (;

(viii) NHS England; and

(ix) clinical senates and strategic clinical networks.

2) All NHS bodies in Wales, including but not limited to all:

(i) health boards; (ii) NHS trusts;

(iii) the national delivery group;

(iv) community health councils; and

(v) NHS Wales shared services partnership (as listed at

3) All NHS bodies in Northern Ireland (known as Health and Social Care), including but not limited to:

(i) health and social care trusts (as listed at:

(ii) health agencies (as listed at:

(iii) hospitals (as listed at:; and

(iv) the Health and Social Care Board.

4) Social enterprises undertaking some or all of the previous service provider functions of contracting authorities in relation to health and/or social care services (including charitable incorporated organisations, cooperatives, industrial and provident societies and community interest companies listed on the Companies House WebCheck service).

5) Ministerial departments and non-ministerial departments of central government, nondepartmental agencies and other public bodies, and public corporations (as listed at:

6) Devolved governmental and parliamentary organisations within the UK, including but not limited to the Scottish Government, Scottish Parliament, and Scottish public bodies (as listed at:, as well as the Welsh Government, Welsh Assembly and Welsh unitary authorities (as listed at:

7) All local authorities (as listed at:

8) The Ministry of Defence (as detailed at: This list includes each organisation’s successors and assigns, any equivalent organisations and associated organisation created due to any organisational changes. This agreement will be open to any bodies or organisations operating in the UK of a health and/or social care nature or which have a similar procurement need and/or any UK based central government authority listed at Annex I of Directive 2014/24/EU, in respect of any goods or services to any of the above listed organisations.

VI.4)Procedures for review

VI.4.1)Review body

Official name: Legal Department, HealthTrust Europe
Postal address: 19 George Road
Town: Birmingham
Postal code: B15 1NU
Country: United Kingdom
VI.4.2)Body responsible for mediation procedures

VI.4.3)Review procedure

Precise information on deadline(s) for review procedures:

HTE will incorporate a standstill period at the point information on the award of the contract is communicated to tenderers. That notification will provide full information on the award decision. The standstill period, which will be for a minimum of 10 calendar days, provides time for unsuccessful tenderers to challenge the award decision before the contract is entered into.

VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice: