Supply Patient Experience System

The Patient Experience Team will be responsible for ensuring the web based patient experience system meets the needs of the Trust.

United Kingdom-Huntingdon: Survey services

2016/S 110-196455

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Serco ASP
Kingfisher House, Kingfisher Way
For the attention of: Mr Daniel Bullimore
PE29 6FH Huntingdon
United Kingdom
Telephone: +44 1480398500
E-mail: daniel.bullimore@serco.com

Internet address(es):

General address of the contracting authority: http://www.sercoasp.com

Further information can be obtained from: Serco ASP
Kingfisher House, Kingfisher Way
For the attention of: Mr Daniel Bullimore
PE29 6FH Huntingdon
United Kingdom
Telephone: +44 1480398500
E-mail: daniel.bullimore@serco.com

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from:Serco ASP
Kingfisher House, Kingfisher Way, Hinchingbrooke Business Park
PE29 6FH Huntingdon
United Kingdom
Telephone: +44 1480398500

Tenders or requests to participate must be sent to: Serco ASP
Kingfisher House, Kingfisher Way
For the attention of: Mr Daniel Bullimore
PE29 6FH Huntingdon
United Kingdom
Telephone: +44 1480398500
E-mail: daniel.bullimore@serco.com

I.2)Type of the contracting authority

Regional or local authority

I.3)Main activity

Health

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

Patient Experience System.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 25: Health and social services

NUTS code UKH

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract

II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

Serco is an international service company, and has been selected as the NHS’ strategic partner for the delivery of support services through Serco ASP. Serco ASP also provides services in partnership with the NHS and other health and social care organisations in a range of primary and community settings.
— Cambridgeshire and Peterborough NHS Foundation Trust;
— Cambridgeshire Community Services NHS Trust.
Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) provides mental health, learning disability, social care and community services for adults and older people. CPFT also provides children’s community services in Peterborough.
The Patient Experience Team will be responsible for ensuring the web based patient experience system meets the needs of the Trust, in providing quality and reliable patient feedback, and thus linking with the continuous requirement to improve the quality of services received by patients.
The web based patient experience system is important to the Trust in providing real-time feedback on the views of patients, supporting the drive for continuous quality improvement.
Cambridgeshire Community Services NHS Trust (CCS) provides community services such as children and young people’s health services in Cambridgeshire, Luton and Norfolk; dental health care in Cambridgeshire, Peterborough and Suffolk; adults community health services in Luton; contraception and sexual health services in the East of England; and ambulatory services in Cambridgeshire and Peterborough.
The Patient Experience Team will be responsible for obtaining quality and reliable patient feedback from the web-based patient experience system to ensure constant improvement in the quality of services provided to patients.
The system is very important for the Trust to evidence the impact of its services on patients, and to ensure that the patient’s voice is heard and responded to. It will enable the Trust to see where services need improving and to monitor the reaction of patients when improvements have been made.
The CPFT contract start date is 1.1.2017 whilst the CCS contract start date is 1.4.2017.

II.1.6)Common procurement vocabulary (CPV)

79311000, 79311100, 79311300, 79342311, 79342310, 48222000, 72212200, 72212220

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes

II.1.8)Lots

II.1.9)Information about variants

Variants will be accepted: no

II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

II.2.2)Information about options

Options: no

II.2.3)Information about renewals

This contract is subject to renewal: no

II.3)Duration of the contract or time limit for completion

Duration in months: 60 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: no

III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: The Pre-Qualification Questionnaire contains evaluation questions which may result in a supplier being automatically disqualified.

III.2.2)Economic and financial ability

III.2.3)Technical capacity

III.2.4)Information about reserved contracts

III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no

III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Restricted

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged number of operators: 1

IV.1.3)Reduction of the number of operators during the negotiation or dialogue

Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated no

IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no

IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

DN166284

IV.3.2)Previous publication(s) concerning the same contract

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

4.7.2016 – 16:00

IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.

IV.3.7)Minimum time frame during which the tenderer must maintain the tender

IV.3.8)Conditions for opening of tenders

Persons authorised to be present at the opening of tenders: no

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no

VI.3)Additional information

Serco is an international service company, and has been selected as the NHS’ strategic partner for the delivery of support services through Serco ASP. Serco ASP also provides services in partnership with the NHS and other health and social care organisations in a range of primary and community settings — Cambridgeshire and Peterborough NHS Foundation Trust — Cambridgeshire Community Services NHS Trust Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) provides mental health, learning disability, social care and community services for adults and older people. CPFT also provides children’s community services in Peterborough. The Patient Experience Team will be responsible for ensuring the web based patient experience system meets the needs of the Trust, in providing quality and reliable patient feedback, and thus linking with the continuous requirement to improve the quality of services received by patients. The web based patient experience system is important to the Trust in providing real-time feedback on the views of patients, supporting the drive for continuous quality improvement. Cambridgeshire Community Services NHS Trust (CCS) provides community services such as children and young people’s health services in Cambridgeshire, Luton and Norfolk; dental health care in Cambridgeshire, Peterborough and Suffolk; adults community health services in Luton; contraception and sexual health services in the East of England; and ambulatory services in Cambridgeshire and Peterborough. The Patient Experience Team will be responsible for obtaining quality and reliable patient feedback from the web based patient experience system to ensure constant improvement in the quality of services provided to patients. The system is very important for the Trust to evidence the impact of its services on patients, and to ensure that the patient’s voice is heard and responded to. It will enable the Trust to see where services need improving and to monitor the reaction of patients when improvements have been made. The CPFT contract start date is 1.1.2017 whilst the CCS contract start date is 1.4.2017.

VI.4)Procedures for appeal

VI.4.1)Body responsible for appeal procedures

Serco ASP
Kingfisher House, Kingfisher Way, Hinchingbrooke Business Park
PE29 6FH Huntingdon
United Kingdom
Telephone: +44 1480398500

VI.4.2)Lodging of appeals

VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

7.6.2016

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