Supply Point of Sale Software to West Coast Trains

Supply Point of Sale Software to West Coast Trains

The successful partner will provide a solution (hardware and software) for retailing meals, perishable and non-perishable consumer products on-board our trains and in our station lounges.

United Kingdom-Birmingham: Point of sale (POS) software package

2015/S 151-278345

Contract notice


Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

West Coast Trains Ltd
Meridian, 85 Smallbrook Queenway
Contact point(s): West Coast Trains Ltd
For the attention of: VT Procurement Team
B5 4HA Birmingham
Telephone: +44 7920155870

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Other: Transport

I.3)Main activity

Other: Train Operating Company

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract


II.1.1)Title attributed to the contract by the contracting authority:

VT/JB/On board/station catering and retailing EPOS solution.

II.1.2)Type of contract and location of works, place of delivery or of performance

A combination of these

NUTS code UK

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

Provision of a Catering and Retail Solution for West Coast Trains Limited (Virgin Trains)
Virgin Trains needs little introduction. Since winning the West Coast Franchise in 1997, we have delivered on our original vision to ‘transform rail travel’ for both our customers and staff. We now want to ‘create amazing’ for everyone on our 56 Pendolino and 20 Super Voyager trains; in our 11 First Class lounges; at our 10 service centres; and at the 17 stations we operate and the additional 26 stations we serve.
The successful partner will provide a solution (hardware and software) for retailing meals, perishable and non-perishable consumer products on-board our trains and in our station lounges. The solution will display available products by location and entitlement; facilitate customer and staff-assisted ordering and payment; expedite order processing, preparation and fulfilment; monitor and manage stock control and replenishment; and support time-based product promotions.
The solution will interface with our Catering Operations Teams and Supply Chain Partner and will help us to better understand consumer demand, optimise supply, increase product sales, and drive down wastage.
The successful partner will assist with the branding, configuration and implementation of the solution; they will provide training materials and ‘train-the-trainer’; and they will support the solution in operation. And it goes without saying that they will work with us to identify and implement improvements in all aspects of the solution and the services provided.
How to Express Interest in this Tender~:

1. Register your company on the eSourcing portal (this is only required once) — Browse to the eSourcing Portal: click the link to register — Enter your correct business and user details — Note: your username will be the email address you have entered — you will also shortly receive an email confirmation.

2. Express an Interest in the tender — Select ‘Express Interest’ within the Tender Details. On doing so, you will instantly have access to the Tender Management area for that tender. Any available documentation will be available via the various relevant tabs. You can access this area at any point by logging in, navigating to ‘My Tenders’ and selecting ‘View Details’.
3. Responding to the tender — There will be a tab allocated to any tender stage (e.g. PQQ and/or ITT). Under the ‘My Tender Return’ area, you will be required to complete any mandatory questionnaires and upload any requested documentation. You will now also be able to use the ‘Correspondence’ function to communicate with the buyer and seek any clarification (any clarifications will be found within the ‘Clarifications’ tab). — Note the deadline for completion, then follow the onscreen instructions to complete and submit your response. — There may be a mixture of online & offline actions for you to perform (there is detailed online help available).
You must then submit your reply using the ‘Submit Response’ button at the bottom of the page. If you require any further assistance please consult the online help, or contact the In-tend Support Desk (+44 844 2728810). Alerts will be sent to your request email addresses when any correspondence, alterations or clarifications are issued.

II.1.6)Common procurement vocabulary (CPV)

48110000, 79211120, 72212110

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no


This contract is divided into lots: no

II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:

II.2.2)Information about options

Options: no
II.2.3)Information about renewals

II.3)Duration of the contract or time limit for completion

Starting 1.4.2016. Completion 31.3.2017

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.1.4)Other particular conditions
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
III.2.2)Economic and financial ability
III.2.3)Technical capacity
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Some candidates have already been selected (if appropriate under certain types of negotiated procedures) no

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged number of operators: 1
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

REF 00000067

IV.3.2)Previous publication(s) concerning the same contract


IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice: