Supply Point of Sale Software

Supply Point of Sale Software

Ticketing solution for Brighton Centre.

United Kingdom-Hove: Point of sale (POS) software package

2013/S 137-238489

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Brighton and Hove City Council
King’s House, Grand Avenue
For the attention of: Neil Robb
BN3 2SR Hove
UNITED KINGDOM
Telephone: +44 1273291297
E-mail: neil.robb@brighton-hove.gov.uk
Fax: +44 1273291297

Internet address(es):

General address of the contracting authority: http://www.brighton-hove.gov.uk

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Regional or local authority
I.3)Main activity

General public services
I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description
II.1.1)Title attributed to the contract by the contracting authority:

Ticketing solution for Brighton Centre
II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: Brighton and Hove.
NUTS code UKJ21

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s)

Currently the Brighton Centre operates with ticketing services provided by a third party, and this means that the Centre only provides the local Box Office management and counter sales staff; the third party contractor provides sales terminals for these staff and is otherwise responsible for all event set up and all ticket sales.
This tender process is to identify the best value and fit-for-purpose solution for the Brighton Centre to market and sell their tickets. The Brighton Centre could decide to adopt an in-house solution, providing its own Box Office and system management, phone, counter and Internet sales.
Brighton & Hove embraces diversity and welcomes applications from all suitably skilled suppliers of all sizes who can meet the requirements, regardless of gender, ethnicity, sexual orientation, faith, disability or age of supplier workforce and/or ownership. Brighton & Hove will actively promote sustainable and ethical procurement throughout its supply chain and welcomes applications from suppliers committed to reducing the effects of its operations and service delivery at a local and global level.
Further details as to the application of sustainable and ethical procurement to this project may be set out in the prequalification and tender documents.
II.1.6)Common procurement vocabulary (CPV)

48110000, 48611000, 48612000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no
II.1.8)Lots

This contract is divided into lots: no
II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:

ticketing, marketing and Customer Relationship Management (CRM) solutions and or services for the customer-facing ticket sales operations. The Brighton Centre typically sells 250,000 to 300,000 tickets per annum in about 80,000 transactions and about 60% of the tickets are sold on-line; about 5% are phone bookings. The Centre has a seated capacity of 4,270 in flexible formats, and can accommodate 5,551 for part-standing events. It also operates the 800 seater Hove Centre, and may provide ticketing services for other organisations in the Brighton area. Responses are sought from suppliers who understand the need for the ticketing system to achieve effective web integration with centralised marketing and customer relations management
Estimated value excluding VAT:
Range: between 100 000 and 400 000 GBP
II.2.2)Information about options

Options: no
II.2.3)Information about renewals
II.3)Duration of the contract or time limit for completion

Duration in months: 60 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:

Details of any deposits and bonds required by the Contracting Authority will be set out in the Tender Documents
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

Details of main terms and conditions of financing and payment required will be set out in the Tender Documents.
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

To be included within the Invitation to Tender.
III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: yes
Description of particular conditions: Suppliers may be asked to actively participate in achievement of social policy objectives relating to recruitment and training. Accordingly contract performance conditions may relate to social considerations.
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: All applicants will be asked to complete a pre-qualification questionnaire where all requirements will be detailed. Expressions of interest must be by completed pre qualification questionnaire – obtained from the Council’s eSourcing platform:
https://uk.eu-supply.com/login.asp?B=BRIGHTON-HOVE

Suppliers will be required to register on this site, access the opportunity and complete and submit the PQQ documents via the eSourcing platform.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: All applicants will be asked to complete a pre-qualification questionnaire where all requirements will be detailed. Expressions of interest must be by completed pre qualification questionnaire – obtained from the Council’s eSourcing platform:
https://uk.eu-supply.com/login.asp?B=BRIGHTON-HOVE

Suppliers will be required to register on this site, access the opportunity and complete and submit the PQQ documents via the eSourcing platform.
Minimum level(s) of standards possibly required: As set out in the pre qualification questionnaire.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
All applicants will be asked to complete a pre-qualification questionnaire where all requirements will be detailed. Expressions of interest must be by completed pre qualification questionnaire – obtained from the Council’s eSourcing platform:
https://uk.eu-supply.com/login.asp?B=BRIGHTON-HOVE

Suppliers will be required to register on this site, access the opportunity and complete and submit the PQQ documents via the eSourcing platform.
Minimum level(s) of standards possibly required:
The minimum levels of standards will be set out in the pre qualification questionnaire.

III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no
III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure

Restricted
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged number of operators: 5
Objective criteria for choosing the limited number of candidates: As set out in the pre qualification questionnaire.
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria
IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:

15664.
IV.3.2)Previous publication(s) concerning the same contract

no
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Payable documents: no
IV.3.4)Time limit for receipt of tenders or requests to participate

16.8.2013 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information

To receive more information about this tender, including any amendments and/or clarifications and to request any clarifications and/or to respond to this tender, you must register your interest to this tender on the following site: https://brighton-hove.eu-supply.com

Brighton & Hove embraces diversity and welcomes applications from all suitably skilled suppliers of all sizes who can meet the requirements, regardless of gender, ethnicity, sexual orientation, faith, disability or age of supplier workforce and/or ownership. Brighton & Hove will actively promote sustainable and ethical procurement throughout its supply chain and welcomes applications from suppliers committed to reducing the effects of its operations and service delivery at a local and global level.
Further details as to the application of sustainable and ethical procurement to this project may be set out in the prequalification and tender documents.

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: The council will incorporate a 10 day standstill period at the point of notification of award of the Contract to bidders. If an appeal to the award of the Framework Agreement has not been satisfactorily resolved the Public Contracts Regulations 2006 provide for the aggrieved party to take action in the High Court.
VI.4.3)Service from which information about the lodging of appeals may be obtained
VI.5)Date of dispatch of this notice:

15.7.2013