Supply Repairs and Maintenance Mobile Working Software

Supply Repairs and Maintenance Mobile Working Software

The Repairs Service, Hyndburn Homes Repairs Limited (HHR) is seeking to replace its Repair and Maintenance workforce scheduling software, with a solution that provides scheduling, productivity and job costing capabilities, that interface with client housing management and finance systems.

United Kingdom-Salford: Scheduling and productivity software package

2013/S 239-415842

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Symphony Housing Group
Quay Plaza 2, 1st Floor – Lowry Mall, Salford Quays
Contact point(s): HHR Projects
For the attention of: Jonathan Kenyon
M50 3AH Salford
UNITED KINGDOM
E-mail: hhr.projects@symphonyhousing.org.uk

Internet address(es):

General address of the contracting authority: https://in-tendhost.co.uk/symphonyhousing

Address of the buyer profile: https://in-tendhost.co.uk/symphonyhousing

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Body governed by public law
I.3)Main activity

Housing and community amenities
I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: yes

Hyndburn Homes

Section II: Object of the contract

II.1)Description
II.1.1)Title attributed to the contract by the contracting authority:

Hyndburn Homes – Repairs and Maintenance Mobile Working Software – Dec 2013.
II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: North West of England.
NUTS code UKD4

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s)

The Repairs Service, Hyndburn Homes Repairs Limited (HHR) is seeking to replace its Repair and Maintenance workforce scheduling software, with a solution that provides scheduling, productivity and job costing capabilities, that interface with client housing management and finance systems.
II.1.6)Common procurement vocabulary (CPV)

48330000, 48332000, 72212300, 48300000, 72212330

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no
II.1.8)Lots

This contract is divided into lots: no
II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:

The following objectives have been identified as key to the success of this contract.
1.1. To have a system based on electronic processes and links rather than manual systems and working practices.
1.2. To have a provider hosted and managed system. We believe this will ensure that the handhelds, and core software is up to date and that the system has all the features available to other customers.
1.3. To have maximum user configuration to make changes to system layout without provider intervention, based on administrative rights
1.4. To have a customer focussed system which improves the quality of our services.
1.5. To have an active user group structure that feeds into the development of the product.
1.6. To provide robust integration (upload and download) links with other computerised applications (e.g. word processing, spreadsheets and a reporting package).
1.7. To allow continuous improvement of systems and therefore improved services to customers.
1.8. To ensure that there is only one source of core information.
1.9. To provide comprehensive enquiry facilities, making it easy for staff to access information on an ad-hoc basis.
1.10. To archive data in years and months so that a historic picture is built up.
1.11. To ensure all information has audit trails to origins, amendments and deletions.
1.12. To have access to the system for field based staff using a range of devices: laptops, tablets, smart phones.
1.13. As a hosted solution we would require demonstration of an escrow type arrangement.
1.14 .To ensure that there is a robust SLA between the provider and HHR.
All bidders are required to complete a fully completed Qualifying Criteria Questionnaire and submit all of the information requested within the electronic tender system as instructed.
Estimated value excluding VAT: 180 000 GBP
II.2.2)Information about options

Options: no
II.2.3)Information about renewals
II.3)Duration of the contract or time limit for completion

Duration in months: 36 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:

The right to require the provision of appropriate guarantees, bonds, warranties and insurances is reserved.
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

As per information requested within the Qualifying Criteria Questionnaire.
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

Groupings of economic operators may either (at the option of the contracting authority) be required to form a legal entity or to undertake joint and several liability.
III.1.4)Other particular conditions
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: As per information requested within the Qualifying Criteria Questionnaire.
III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: As per information requested within the Qualifying Criteria Questionnaire.
III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
As per information requested within the Qualifying Criteria Questionnaire.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure

Open
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria
IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:

SHG-P00000033
IV.3.2)Previous publication(s) concerning the same contract

no
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 17.1.2014
Payable documents: no
IV.3.4)Time limit for receipt of tenders or requests to participate

27.1.2014
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 3 (from the date stated for receipt of tender)
IV.3.8)Conditions for opening of tenders

Date: 27.1.2014

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures

See VI.4.2) below

VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: Precise information on deadline(s) for lodging appeals: The contracting authority will incorporate a minimum10 calendar day standstill period at the point information on the award of the contract is communicated totenderers. If an appeal regarding the award of a contract has not been successfully resolved, the PublicContracts Regulations 2006 (SI 2006 No 5) (as amended) provide for aggrieved parties who have been harmedor are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and NorthernIreland). Any such action must be started within 30 days beginning with the date when the aggrieved party firstknew or ought to have known that grounds for starting the proceedings had arisen. The Court may extend thetime limit for starting proceedings where the Court considers that there is a good reason for doing so but notso as to permit proceedings to be started more than 3 months after that date. Where a contract has not beenentered into, the Court may order the setting aside of the award decision or order the contracting authority toamend any document and may award damages. If the contract has been entered into the Court may only award damages or, where the contract award procedures have not been followed correctly, declare the contract to be ineffective.
VI.4.3)Service from which information about the lodging of appeals may be obtained

Cabinet Office
70 Whitehall
London
UNITED KINGDOM

VI.5)Date of dispatch of this notice:9.12.2013