Supply IT Service Management System

Argyll and Bute Council are proposing to purchase an IT Service Management (ITSM) system. The ITSM will be used for the recording and management of all IT related incidents in support of the Council’s adoption of ITIL as it’s ITSM methodology.

Future Contract Opportunity – NATIONAL

Notice Type: SUPPLIES

1 Authority Details

1.1 Authority Name and Address

Official Name: Argyll and Bute Council
Postal Address: Kilmory ,
Town: Lochgilphead	Postal Code: PA31 8RT	Country: UK
For the attention of: Frank Smith	Telephone: +44 1546604194
E-Mail: frank.smith@argyll-bute.gov.uk	Fax: +44 1546604411
Internet Address (URL): http://www.argyll-bute.gov.uk

1.2 Address from which further information may be obtained

As in 1.1

2 Contract Details

2.1 Title

IT Service Management System

2.2 Description of the goods or services required

It is envisaged that the tender will require compliance with the following ITIL processes.

Incident and Problem Management;

Change and Release Management;

Configuration Management and Service Asset Management;

Knowledge Management;

Service Level and Performance Management;

Service Portfolio and Catalogue Management;

Demand, Capacity and Availability Management;

IT Service Continuity Management;

Information Security Management;

Supplier Management;

Request Fulfilment;

Continual Service Improvement;

Reporting Requirements;

It is anticipated that the Tender process will be conducted using the single stage approach via the Public Contracts Scotland Tender Module (PCS-T). The Contract Notice, when issued, will contain the necessary PCS-T project reference. In advance of the issue of the Contract Notice, interested parties should ensure they are registered on PCS-T to enable a response to be submitted.

NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=300208.

2.3 Notice Coding and Classification

a) Commodity Codes

	Code		Description
	271600		Software

b) Delivery Location/Area

	Code		Location
	120		Highlands and Islands
	150		Glasgow & Strathclyde

3 Administrative Information

3.1 Reference number attributed to the notice by the contracting authority

N/a

3.2 Estimated Start of the Award Procedure

10-04-2014

4 Other Information

4.1 Additional Information

This notice is for information only. No response is required to this notice.

(SC Ref:300208)

4.2 Download Additional Documentation

N/a

4.3 Publication date of this notice

31-03-2014