Supply IT Service Management System

Supply IT Service Management System

Argyll and Bute Council are proposing to purchase an IT Service Management (ITSM) system. The ITSM will be used for the recording and management of all IT related incidents in support of the Council’s adoption of ITIL as it’s ITSM methodology.

Future Contract Opportunity – NATIONAL
SUPPLIES

1 Authority Details

1.1

Authority Name and Address


Argyll and Bute Council

Kilmory ,

Lochgilphead

PA31 8RT

UK

Frank Smith

+44 1546604194

frank.smith@argyll-bute.gov.uk

+44 1546604411
http://www.argyll-bute.gov.uk

1.2

Address from which further information may be obtained

As in 1.1

2 Contract Details

2.1

Title

IT Service Management System

2.2

Description of the goods or services required

Argyll and Bute Council are proposing to purchase an IT Service Management (ITSM) system. The ITSM will be used for the recording and management of all IT related incidents in support of the Council’s adoption of ITIL as it’s ITSM methodology.

It is envisaged that the tender will require compliance with the following ITIL processes.

Incident and Problem Management;

Change and Release Management;

Configuration Management and Service Asset Management;

Knowledge Management;

Service Level and Performance Management;

Service Portfolio and Catalogue Management;

Demand, Capacity and Availability Management;

IT Service Continuity Management;

Information Security Management;

Supplier Management;

Request Fulfilment;

Continual Service Improvement;

Reporting Requirements;

It is anticipated that the Tender process will be conducted using the single stage approach via the Public Contracts Scotland Tender Module (PCS-T). The Contract Notice, when issued, will contain the necessary PCS-T project reference. In advance of the issue of the Contract Notice, interested parties should ensure they are registered on PCS-T to enable a response to be submitted.

NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=300208.

2.3

Notice Coding and Classification

271600 Software

120 Highlands and Islands
150 Glasgow & Strathclyde

3 Administrative Information

3.1

Reference number attributed to the notice by the contracting authority

N/a

3.2

Estimated Start of the Award Procedure

10-04-2014

4 Other Information

4.1

Additional Information

This notice is for information only. No response is required to this notice.

(SC Ref:300208)

4.2

Download Additional Documentation

N/a

4.3

Publication date of this notice

31-03-2014