Supply IT Service Management Toolset

Supply IT Service Management Toolset

The Toolset should include configuration, integration, and knowledge transfer to up-skill the Contracting Authority’s internal capability and flexibility to move to another service/license model at the Contracting Authority’s option. 

United Kingdom-Warrington: Industry specific software package

2014/S 168-299281

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Department for Work and Pensions
CD Sourcing, 301 Bridgewater Place, Birchwood Park
Contact point(s): ITTP SIaM Sourcing Team
For the attention of: DWP will manage the procurement through our eProcurement solution. All interested parties should register at http://dwp.bravosolution.co.uk see further details below within requests to participate
WA3 6XF Warrington
UNITED KINGDOM

Internet address(es):

General address of the contracting authority: http://dwp.gov.uk

Further information can be obtained from: BRAVO Solutions Ltd
Internet address: https://dwp.bravosolution.co.uk

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: BRAVO Solutions Ltd
Internet address: https://dwp.bravosolution.co.uk

Tenders or requests to participate must be sent to: BRAVO Solutions Ltd
Internet address: https://dwp.bravosolution.co.uk

I.2)Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local sub-divisions

I.3)Main activity

Social protection

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

IT Transformation Programme (ITTP) SIaM — IT Service Management Toolset.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: Locations throughout the United Kingdom (including Northern Ireland).

NUTS code UK

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

The Contracting Authority requires an IT Service Management Toolset (Toolset) based on the Contracting Authority’s software as a service delivery model The Toolset should include configuration, integration, and knowledge transfer to up-skill the Contracting Authority’s internal capability and flexibility to move to another service/license model at the Contracting Authority’s option. There will be an on-going occasional requirement for professional resources to be provided by the Supplier. Specifically the successful Supplier must provide an integrated Industry Standard ITIL v3 compliant Service Management tool-set.
The Contracting Authority handles large quantities of citizens’ personal data assets, has on-going responsibility to maintain the confidentiality and integrity of that data. Therefore the Contracting Authority seeks a solution that can meet government and industry standards for security including but not limited to Her Majesty’s Government and the Contracting Authority’s security standards, ISO27001 and PCI-DSS.
The Toolset must be capable of supporting an organisation the size and scale of the Contracting Authority — approx. 93 000 users, 35 000 incidents p/m. The successful Supplier must provide a solution to which service tower and other suppliers can easily interface using standard integration methods and capable of gaining accreditation to ‘Axelos’, ‘Pink Verify’; ‘OGC ISS standards’ in respect of core and integration capability. The successful Supplier must provide a solution that is hosted ‘off-site’, accessible through a web browser with flexibility to provide access to users within the Contracting Authority and across its authorised third party suppliers.
The Toolset that is required for Service Integration and Management function must effectively execute and manage ITIL v3 2011 compliant processes covering:
— Service Desk;
— Incident Management;
— Problem Management;
— Request Fulfilment;
— Access Management;
— Availability Management;
— Capacity Management (including Demand Management);
— Change Management;
— Release and Deployment Management;
— Event Management;
— ITSC Management;
— Service Asset and Configuration Management (including Software Asset Management);
— Service Catalogue Management;
— Service Level Management;
— Financial Management Support;
— Knowledge Management;
— Service Validation and Test;
— Service Transition;
— Supplier Performance Management;
— Continual Service Improvement and others as required.
The contract is for a period of 3 years with an option for two 1 year extensions.
This contract will be for the use of the Contracting Authority, it’s Executive Agencies and those Non-Departmental Public Bodies (NDPB’s) sponsored by the Contracting Authority.
Further information including a list of such Agencies and Public bodies can be viewed by selecting:https://www.gov.uk/government/organisations#department-for-work-pensions on the https://www.gov.uk/government/organisations/department-for-work-pensionsThis contract will be for use by the following contracting bodies.

Department for Social Development Northern Ireland (http://www.dsdni.gov.uk).

II.1.6)Common procurement vocabulary (CPV)

48100000722125177222700072222300722600007221200072211000722630007221000072265000485170004821100048217100,722200007221210048422000722680004821800072416000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes

II.1.8)Lots

This contract is divided into lots: no

II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

Estimated value excluding VAT:
Range: between 3 500 000 and 17 500 000 GBP
II.2.2)Information about options

II.2.3)Information about renewals

This contract is subject to renewal: yes
Number of possible renewals: 2
In the case of renewable supplies or service contracts, estimated timeframe for subsequent contracts:
in months: 12 (from the award of the contract)

II.3)Duration of the contract or time limit for completion

Duration in months: 36 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

Deed of Guarantees, performance bonds or deposits may be required in appropriate circumstances.

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

Please refer to the Invitation to Tender documents, which are available to download from https://dwp.bravosolution.co.uk

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

The contracting authority will only contract with a single legal entity and any consortium will be required to set up such an entity, for example a Special Purpose Vehicle, as a condition of and prior to contract award.

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: Any supplier may be disqualified if any of the circumstances listed in Article 45 of the Public Procurement Directive 2004/18/EC (Regulation 23 of the UK Public Contracts Regulations 2006) apply to their organisation and suppliers will be asked to complete an appropriate declaration, which will be provided at a later stage.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: Please refer to the Invitation to Tender documents, which are available to download from https://dwp.bravosolution.co.uk

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:

Please refer to the Invitation to Tender documents, which are available to download from https://dwp.bravosolution.co.uk

III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Open
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

UI_DWP_001509

IV.3.2)Previous publication(s) concerning the same contract

no
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

IV.3.4)Time limit for receipt of tenders or requests to participate

13.10.2014 – 12:00

IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

3.9.2014

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.

IV.3.7)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 6 (from the date stated for receipt of tender)

IV.3.8)Conditions for opening of tenders

Date: 13.10.2014 – 12:00

Place:

e-Procurement

 

Persons authorised to be present at the opening of tenders: no

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no

VI.3)Additional information

DWP will be using an e-Procurement solution throughout the procurement of IT Service Management Toolset Service and Implementation Support. Potential suppliers will need all I?T documentation, which will be downloadable from that website from noon 3.9.2014.
Suppliers Instructions How to Express Interest in this Tender~:

1. Register your company on the eSourcing portal (this is only required once) — Browse to the eSourcing Portal: https://dwp.bravosolution.co.uk and click the link to register — Accept the terms and conditions and click ‘continue’ — Enter your correct business and user details — Note the user-name you chose and click ‘Save’ when complete — You will shortly receive an email with your unique password (please keep this secure);

2. Express an Interest in the tender — Login to the portal with the user-name/password — Click the ‘PQQs/ITTs Open To All Suppliers’ link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier) — Click on the relevant PQQ/ITT to access the content. — Click the ‘Express Interest’ button at the top of the page. — This will move the PQQ/ITT into your ‘My PQQs/My ITTs’ page. (This is a secure area reserved for your projects only) — You can now access any attachments by clicking ‘Buyer Attachments’ in the ‘PQQ/ITT Details’ box;
3. Responding to the tender — Click ‘My Response’ under ‘PQQ/ITT Details’, you can choose to ‘Create Response’ or to ‘Decline to Respond’ (please give a reason if declining) — You can now use the ‘Messages’ function to communicate with the buyer and seek any clarification — Note the deadline for completion, then follow the on-screen instructions to complete the PQQ/ITT — There may be a mixture of on-line and off-line actions for you to perform (there is detailed on-line help available). You must then submit your reply using the ‘Submit Response’ button at the top of the page.
Completed tender documentation must be uploaded to the BravoSolution site by 12:00 AM 13.10.2014 at the latest.

VI.4)Procedures for appeal

VI.4.1)Body responsible for appeal procedures

Department for Work and Pensions
CD Sourcing, 301 Bridgewater Place, Birchwood Park
WA3 6XF Warrington
UNITED KINGDOM
Internet address: http://www.dwp.gov.uk

VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: Precise information on deadline(s) for lodging appeals:
This authority will incorporate a minimum 10 calendar day standstill period at the point on the award of the contract is communicated to tenderers. The Public Contracts Regulations 2006 (SI 2006 No 5) (as amended) provide for aggrieved parties who have been harmed or are at risk of harm by breach of the rules to take action in the High Court (England, Wales and Northern Ireland). Any such action must be brought promptly (generally within 3 months). Where a contract has not been entered into the Court may award damages and in the case of specified breaches of the rules may also order the termination or shortening of the contract and the levying of fines. Economic Operators seeking the termination of a contract (where this is permitted) may be required to bring action within 30 days, although this period is extended to 6 months in specified circumstances. The purpose of this standstill period referred to above is to allow parties to apply to the Courts to set aside the award decision before the contract is entered into. You may also care to note the information provided via the following web links:

The DWP commercial complaints process — http://www.dwp.gov.uk/supplying-dwp/purchasing-in-dwp/dwpcommerical-complaints/

The Office of Government Commerce (OGC) Supplier Feedback Service —http://www.ogc.gov.uk/procurement_policy_and_practice_ogc_supplier_feedback_service.asp

VI.4.3)Service from which information about the lodging of appeals may be obtained

Department for Work and Pensions
CD Sourcing, 301 Bridgewater Place, Birchwood Park
WA3 6XF Warrington
UNITED KINGDOM
Internet address: http://www.dwp.gov.uk

VI.5)Date of dispatch of this notice:

1.9.2014