Supply and Support of a new Switchboard Platform

Supply and Support of a new Switchboard Platform

NHS Ayrshire and Arran (NHS A&A) formally invites Suppliers/Vendors to tender for the fully Project Managed Supply, Implementation and Support of a new Switchboard Platform for NHS A&A.

Supply, Implementation and Support of a new Switchboard Platform
CONTRACT NOTICE – NATIONAL

SUPPLIES

1 Authority Details

1.1

Authority Name and Address

 


Ayrshire and Arran NHS

Procurement Department, Ayrshire Central Hospital, Kilwinning Road,

Irvine

KA12 8SS

UK

Andrew Elliot

+44 1294323219

procurement@aapct.scot.nhs.uk

+44 1294323052
http://www.nhsaaa.net
www.publiccontractsscotland.gov.uk 
www.publiccontractsscotland.gov.uk

1.2

Address from which documentation may be obtained

As in 1.1

1.3

Completed documents must be returned to:

As in 1.1

2 Contract Details

2.1

Title

Supply, Implementation and Support of a new Switchboard Platform

2.2

Description of the goods or services required

NHS Ayrshire and Arran (NHS A&A) formally invites Suppliers/Vendors to tender for the fully Project Managed Supply, Implementation and Support of a new Switchboard Platform for NHS A&A.

NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=318251.

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at http://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx.

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.

2.3

Notice Coding and Classification

   
  271700   Telecommunications – Fixed
  279999   other Information Communication Technology

   
  150   Glasgow & Strathclyde

2.4

Total quantity or scope of tender

NHS A&A’s Switchboard Service handles approximately 1.5 – 2 million calls per annum. Currently there are two main Switchboards provisioning NHS A&A which are located at University Hospital Crosshouse and University Hospital Ayr. The Crosshouse Switchboard is a 24/7/365 Switchboard and is currently provisioned via an Ericsson MD110 and DNA Directory Application Consoles. Ayr Switchboard operates from 8.30am to 5.30pm Monday – Friday and is currently provisioned via the Unify ISDX 3000L and ACWIN Switchboard Consoles.

 

NHS A&A has 40 sites ten of which are viewed as main sites these are:

 

– Ayrshire Central Hospital

– Arran War Memorial Hospital

– Lady Margaret Hospital

– Girvan Community Hospital

– East Ayrshire Community Hospital

– Biggart Hospital

– Kirklandside Hospital

 

University Hospital Crosshouse, University Hospital Ayr, Arran War Memorial and Lady Margaret Hospital are viewed as critical sites as they are 24/7 Accident & Emergency Hospitals, in addition, Ayrshire Maternity Unit is located at University Hospital Crosshouse.

 

3 Conditions for Participation

3.1

Minimum standards and qualification required

Conditions as detailed in the Attached specification documents.

4 Administrative Information

4.1

Type of Procedure

Single stage – Any candidate may submit a tender.

4.2

Reference number attributed to the notice by the contracting authority

AA 1135

4.3

Time Limits

 

a) Time-limit for obtaining documentation

b) Time-limit for receipt of completed tenders
    26-09-2014  Time  12:00

c) Estimated award date 21-11-2014

4.5

Language or languages in which tenders or requests to participate can be drawn up

EN 

4.6

Tender Submission Postbox

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at http://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx

5 Other Information

5.1

Additional Information

Tender documentation attached for immediate download. Please complete all required elements and upload your responses via the portal before the closing date and time. Please ensure you allow enough time to upload all your documents.

(SC Ref:318251)

5.2

Additional Documentation

 

  Invitation to Tender
  Schedule 2 – Draft Contract

5.3

Publication date of this notice

 08-09-2014