Supply Virtual Contact Solution

Supply Virtual Contact Solution

At present, Abri use Microsoft Teams as their internal collaboration tool.

Virtual Contact

Contract summary



    • Telecommunications facilities – 32523000
    • Telecommunications system – 32524000
    • Telecommunications services – 64200000

Location of contract

so50 6ad

Value of contract


Procurement reference

P/RAD 0789/2020

Published date

4 December 2020

Closing date

7 January 2021

Closing time


Contract start date

1 April 2021

Contract end date

31 March 2023

Contract type

Service contract

Procedure type

Open procedure (OJEU)

Contract is suitable for SMEs?


Contract is suitable for VCSEs?




At present, Abri use Microsoft Teams as their internal collaboration tool. This enables colleagues to hold voice calls, video calls and meetings virtually, with both internal and external users. This has proven invaluable during the recent COVID-19 pandemic, allowing colleagues to work in a flexible and agile way. As there is to be no reduction in colleague or business requirements for this flexibility, there is a requirement to expand from the Microsoft Teams current collaboration solution and provide an embedded Virtual Contact solution.

In addition, we have 2 legacy customer contact centre solutions which, in both organisations are either end of life, or nearing end of life. The required solution must provide a centralised flexible, robust, and scalable contact centre solution as this is critical for integration but also for ensuring we are BCP ready for our customers on a virtual platform.

More information


Additional text
Is a Recurrent Procurement Type? : No

How to apply


Follow the instructions given in the description or the more information section.

About the buyer


Contact name

Paul Anderson Turner


bishopstoke road
so50 6ad
United Kingdom


+44 02380628210