Supply Virtual Contact Solution
At present, Abri use Microsoft Teams as their internal collaboration tool.
- Telecommunications facilities – 32523000
- Telecommunications system – 32524000
- Telecommunications services – 64200000
Location of contract
Value of contract
4 December 2020
7 January 2021
Contract start date
1 April 2021
Contract end date
31 March 2023
Open procedure (OJEU)
Contract is suitable for SMEs?
Contract is suitable for VCSEs?
At present, Abri use Microsoft Teams as their internal collaboration tool. This enables colleagues to hold voice calls, video calls and meetings virtually, with both internal and external users. This has proven invaluable during the recent COVID-19 pandemic, allowing colleagues to work in a flexible and agile way. As there is to be no reduction in colleague or business requirements for this flexibility, there is a requirement to expand from the Microsoft Teams current collaboration solution and provide an embedded Virtual Contact solution.
In addition, we have 2 legacy customer contact centre solutions which, in both organisations are either end of life, or nearing end of life. The required solution must provide a centralised flexible, robust, and scalable contact centre solution as this is critical for integration but also for ensuring we are BCP ready for our customers on a virtual platform.
- Tender Notice
- Additional information on how to apply for this contract
- Additional text
- Is a Recurrent Procurement Type? : No
How to apply
Follow the instructions given in the description or the more information section.
About the buyer
Paul Anderson Turner