Survey of the Quality of Visitor Experience

Survey of the Quality of Visitor Experience

We intend to award a contract over 3 years for the Survey of the Quality of Visitor Experience at sites managed by Natural Resources Wales and the Forestry Commission in England.

Procurer reference: DA04924
Value of tender: £Undisclosed
CONTRACT NOTICE – NON OJEU
Is this notice funded by the Welsh European Funding Office (WEFO)?
No
Contract Type
Services
SECTION I: CONTRACTING AUTHORITY
Name of the organisation
Natural Resources Wales – Aberystwyth
Contact Name
Procurement Aberystwyth
Address
Natural Resources Wales, Finance Systems, Welsh Government Building, Rhodfa Padarn, Aberystwyth, Ceredigion
Town
Aberystwyth
Postcode
SY23 3UR
Phone
0300 065 3000
EMail
Procurement.aberystwyth@cyfoethnaturiolcymru.gov.uk
SECTION II: DETAILS OF THE CONTRACT
Service category
12
Is it a framework agreement?
No
Title of the contract
Survey of the Quality of Visitor Experience
Description of the contract

We intend to award a contract over 3 years for the Survey of the Quality of Visitor Experience at sites managed by Natural Resources Wales and the Forestry Commission in England.

The aim of this work is to conduct a visitor survey of a total of 42 sites. The survey will provide information on the quality of visitor experience at each site and use a set of standard questions so that the quality of visitor experience at each site can be scored, benchmarked and tracked over time.

We would like bids to be tendered on the basis of surveying 42 sites and on the basis of achieving 9,000 completed face-to-face face surveys across the sites.

The location of sites is spread right across Wales and England and in a given year we would wish to see a good geographical spread of sites. The project steering group will provide a draft list of preferred locations before the start of each survey season.

There will be a requirement, at each site, to gain responses from a sample of people who are broadly representative of the visitors to that site. At sites in Wales, suppliers would need to offer the questionnaire bilingually in Welsh and English to visitors.

Classification of contract (CPV codes)
79311000 – Survey services.
79342311 – Customer satisfaction survey.
79311210 – Telephone survey services.
79342310 – Customer survey services.
92000000 – Recreational, cultural and sporting services.
79342320 – Customer-care services.
79311200 – Survey conduction services.

Contract Length
Period in month/s
36
SECTION III: AWARD CRITERIA

SECTION IV: Administrative Information

Instructions to suppliers
None.
Reference Number
DA04924
Deadline Date
21.05.2013
Deadline date refers to
Receipt of tenders
Does this contract relate to a Project / Programme funded by EU funds?
No