Swindon Council Carer Support Contract

Swindon Council Carer Support Contract

In order to enable more people to live in their own homes and delay the escalation of care needs that present demand on adult social care, Swindon Borough Council is looking to re commission Carers Support in Swindon.

United Kingdom-Swindon: Provision of services to the community

2017/S 174-357113

Social and other specific services – public contracts

Contract notice


Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Swindon Borough Council
Wat Tyler West, 3rd Floor, Beckhampton Street
United Kingdom
Contact person: Claire Smith
Telephone: +44 1793465815
E-mail: cesmith@swindon.gov.uk
NUTS code: UKK14
Internet address(es):Main address: www.swindon.gov.uk

I.2)Joint procurement


The procurement documents are available for unrestricted and full direct access, free of charge, at: https://www.supplyingthesouthwest.org.uk/
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Regional or local authority

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement


Carer Support Service.

Reference number: PG00068

II.1.2)Main CPV code


II.1.3)Type of contract


II.1.4)Short description:

In order to enable more people to live in their own homes and delay the escalation of care needs that present demand on adult social care, Swindon Borough Council is looking to re commission Carers Support in Swindon.

The purpose of this contract is to support Carers to enable them to continue to provide unpaid care to family, friends, and neighbours. This will allow people to remain within their own homes and continue to live independently.

The tender will be offered as One Lot. By providing a service for Carers aged 5 to end of caring role there is a reduced risk of Carers being unsupported at key transition stages. These are usually seen at key times when carers are transitioning across services:

— Young carers;

— Young adult carers;

— Parent carers;

— Adult carers.

All tender documents are available in the attachments section on the tender advert on the South West Portal available at www.supplyingthesouthwest.org.uk Reference: DN297632.

II.1.5)Estimated total value

Value excluding VAT: 3 894 890.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no

II.2.2)Additional CPV code(s)


II.2.3)Place of performance

NUTS code: UKK14
Main site or place of performance:


II.2.4)Description of the procurement:

Swindon Borough Council (SBC) and Swindon Clinical Commissioning Group (CCG) face considerable challenges in continuing to improve the lives of people locally with an ageing population and limited financial resources. SBC and CCG’s approach is to prioritise preventative work which concentrates on promoting independence and choice for individuals and to use the skills and capacity of the wider community and voluntary sectors to support people. Preventative services are prioritised around supporting vulnerable people, reducing inequalities and promoting health, wellbeing and independence.

To be eligible for support Carers should be SBC residents or caring for someone who lives in Swindon and will include the following groups:

— Young Carers aged 5 — 18 yrs.

— Young Adult Carers aged 18 — 25.

— Parent Carers — caring for a child under 18 years of age.

— Adult Carers.

— Older Carers aged 65+.

Full details relating to the Services are provided in the tender documents.

II.2.6)Estimated value

Value excluding VAT: 3 894 890.00 GBP

II.2.7)Duration of the contract or the framework agreement

Start: 01/01/2018
End: 31/12/2022

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

The contract is for an initial five year term with the option to extend for a further two years (total potential contract term seven years), subject to contract performance, meeting KPIs and budget availability.

The contract will commence on 1.1.2018 and run to 31.12.2022 with the option to extend to 31.12.2024.

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.4)Objective rules and criteria for participation

List and brief description of rules and criteria:

Price — 25 %.

Quality — 75 %.

How will you deliver flexibility in your services and support to ensure they respond to carers needs in Swindon? 3 %.

How will you ensure information and advice is relevant and accessible to carers 3 %.

Explain how you will support carers to improve or maintain their health and wellbeing, and build resilience to continue their caring role 8 %.

Young Adult Carers have been identified as a group of carers with very specific needs. What support will you offer to this group? 7 %.

Explain how you will plan and organise service user feedback to develop and support this service. How will you ensure that carer’s voices are heard more clearly? 3 %.

How will the service represent Swindon Carers in relevant local and national agendas? 3 %.

Explain the key partnerships and organisations your service, will engage with, for example health service providers, to successfully deliver this contract and how a good working relationship with these organisations will enhance the experience of the service users targeted in this specification. How will you monitor and measure this? 8 %.

Explain how you will use volunteers in the delivery of this service, specifying roles and how you will recruit, maintain, train and support volunteers over the duration of the contract to meet demand? 7 %.

Explain how your organisation will demonstrate social value to support the Councils Priorities, and how you will monitor and measure this over the duration of the contract. 8 %

Explain how you will ensure safeguarding is embedded in your service delivery to support the requirements of the Service and how it will be maintained and monitored over the duration of the contract. 5 %.

Explain how you will ensure that all required data is collected, collated and reported promptly to inform the evaluation and demonstrate effective outcomes. If you are suggesting new measures please outline them here. 8 %

How will you ensure the quality of the services and support you provide, for example through best practice, training and supervision. 5 %.

The diversity impact assessment undertaken prior to the development of this specification (please see Appendix D) details a number of gaps in the engagement of the population which share protected equality characteristics. How will you improve engagement with these groups and how will you know you are successful? What do you anticipate will be the biggest challenges in reaching these groups and how will you overcome those challenges? 7 %.

III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure


IV.1.1)Form of procedure

Open procedure
IV.1.3)Information about framework agreement
IV.1.10)Identification of the national rules applicable to the procedure:
IV.1.11)Main features of the award procedure:
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate / Time limit for receipt of expressions of interest

Date: 18/10/2017
Local time: 12:00

IV.2.4)Languages in which tenders or requests to participate may be submitted:


Section VI: Complementary information

VI.2)Information about electronic workflows

VI.3)Additional information:

To view this notice, please click here:


GO Reference: GO-201798-PRO-10980229.

VI.4)Procedures for review

VI.4.1)Review body

Swindon Borough Council
Euclid Street
United Kingdom

VI.4.2)Body responsible for mediation procedures

Swindon Borough Council
United Kingdom
VI.4.3)Review procedure

VI.4.4)Service from which information about the review procedure may be obtained

Swindon Borough Council
Euclid Street
United Kingdom

VI.5)Date of dispatch of this notice: