Symantec Netbackup Maintenance Agreement

Symantec Netbackup Maintenance Agreement

The renewal contract is an extension of our technical support service agreement for a specified period of 12 months. Renewing this contract will ensure that UKSBS Ltd will have access to the most up-to-date maintenance and support provided by Symantec in accordance with the licensed products that we use as stipulated below.

Reference number:UK SBS IT140065 Symantec Netbackup Maintenance Agreement

Deadline date:20/10/2014

This deadline is for…The final date and time for the submission of bids is 20/10/2014 at 11:00

Contract value:£0 – £0

Location where the contract is to be carried out:SwindonTo register on our e-sourcing portal click on and follow the link ‘Register for CCS eSourcing’. To express your interest in this oppportunity email .

Is this suitable for smaller suppliers?Yes

Name of the buying organisation:UK Shared Business Services Ltd.


Description of the contract

1. Introduction The ISS section of UKSBS Ltd hosts and supplies with agreed SLA’s and policies IT services for the “Department for Business Innovation and Skills” this specifically includes the Research Councils, Technology Strategy Board and Enterprise Performance Management. The chosen software used by ISS is the Symantec Netbackup System which provides an enterprise level heterogeneous backup and recovery suite with cross-platform backup functionality for the large variety of Windows, Unix and Linux operating systems that we support. 2. Scope The renewal contract is an extension of our technical support service agreement for a specified period of 12 months. Renewing this contract will ensure that UKSBS Ltd will have access to the most up-to-date maintenance and support provided by Symantec in accordance with the licensed products that we use as stipulated below. 3. Requirement The maintenance will be supplied with software support for one year and the supplier will provide access to all necessary and required releases of software and fixes. 4. SLA Symantec Basic Support – Telephone support 8am – 6pm, Monday – Friday (excluding Bank Holidays) Symantec Essential Support Telephone support 24 x 7 5. Contract Term The start and expiry data for this contract is the 22nd October 2014 – 21st October 2015. About UK Shared Business Services Putting the business into shared services UK Shared Business Services Ltd (UK SBS) brings a commercial attitude to the public sector; helping our customers improve efficiency, generate savings and modernise. It is our vision to become the leading provider for our customers of shared business services in the UK public sector, continuously reducing cost and improving quality of business services for Government and the public sector. Our broad range of expert services is shared by our customers. This allows our customers the freedom to focus resources on core activities; innovating and transforming their own organisations. Core services include Procurement, Finance, Grants Admissions, Human Resources, Payroll, ISS, and Property Asset Management all underpinned by our Service Delivery and Contact Centre teams. UK SBS is a people rather than task focused business. It’s what makes us different to the traditional transactional shared services centre. What is more, being a not-for-profit organisation owned by its customers, UK SBS’ goals are aligned with the public sector and delivering best value for the UK taxpayer. UK Shared Business Services Ltd changed its name from RCUK Shared Services Centre Ltd in March 2013. Our Customers Growing from a foundation of supporting the Research Councils, 2012/13 saw Business Innovation and Skills (BIS) transition their procurement to UK SBS and Crown Commercial Service (CSS – previously Government Procurement Service) agree a Memorandum of Understanding with UK SBS to deliver two major procurement categories (construction and research) across Government. UK SBS currently manages £700m expenditure for its Customers, our growth projections anticipate this will rise to £1bn in 2013/14. Important information From the 2nd April 2014 the Government is introducing its new Government Security Classifications (GSC) classification scheme to replace the current Government Protective Marking Scheme (GPMS). A key aspect of this is the reduction in the number of security classifications used. All potential suppliers should make themselves aware of the changes as it may impact on this Requirement. The link below to the website provides information on the new GSC:


Classification of the contract

72000000IT services: consulting, software development, Internet and support

72200000Software programming and consultancy services

72260000Software-related services

72267000Software maintenance and repair services

72267100Maintenance of information technology software

72267200Repair of information technology software

Additional information

Contract type:Services – Unspecified

Is it a framework agreement?No

Is this contract related to a programme of funding?No

Contract will be awarded based on:Most economically advantageous tender in terms of: The criteria stated in the contract documents

Estimated length of contract:22/10/2014 – 21/10/2015

Who to contact

Contact nameKatarzyna Nawrotek

Organisation nameUK Shared Business Services Ltd.

AddressNorth Star House, North Star Avenue, Swindon, Wiltshire, SN2 1FF


Extension number:7558


How to apply

UK Shared Business Services eSourcing As part of the strategic alliance between UK Shared Business Services Ltd (UK SBS) and Crown Commercial Service (CCS), UK SBS can use the CCS eSourcing Suite for future procurements. If you have not yet registered on the eSourcing Suite, this can be done online at by following the link ‘Register for CCS eSourcing’. Please note that, to register, you must have a valid DUNS number (as provided by Dun and Bradstreet) for the organisation which you are registering, who will be entering into a contract if invited to do so. Once you have registered on the eSourcing Suite, a registered user can express an interest for a specific procurement. This is done by emailing Your email must clearly state: the name and reference for the procurement you wish to register for; the name of the registered Bidder; and the name and contact details for the registered individual sending the email. Crown Commercial Service will process the email and then enable the Bidder to access the procurement online via the e-Sourcing Suite. The registered user will receive a notification email to alert them once this has been done. The Sourcing documents can then be accessed on the eSourcing Suite at: using the instructions detailed in the Specification documents within Contracts Finder. As a user of the e-Sourcing Suite you will have access to Emptoris email messaging service which facilitates all messages sent to you and from you in relation to any specific RFX event. Please note it is your responsibility to access these emails on a regular basis to ensure you have sight of all relevant information. For technical assistance on use of the e-Sourcing Suite please contact Crown Commercial Service Helpdesk : Telephone: 0345 010 3503 Training documents to support Bidders utilise Emptoris CCS eSourcing are available in the Contracts Finder Tender documents section.