Symantec Netbackup Maintenance Agreement
The renewal contract is an extension of our technical support service agreement for a specified period of 12 months. Renewing this contract will ensure that UKSBS Ltd will have access to the most up-to-date maintenance and support provided by Symantec in accordance with the licensed products that we use as stipulated below.
Reference number:UK SBS IT140065 Symantec Netbackup Maintenance Agreement
This deadline is for…The final date and time for the submission of bids is 20/10/2014 at 11:00
Contract value:£0 – £0
Location where the contract is to be carried out:SwindonTo register on our e-sourcing portal click on https://gpsesourcing.cabinetoffice.gov.uk and follow the link ‘Register for CCS eSourcing’. To express your interest in this oppportunity email ExpressionOfInterest@ccs.gsi.gov.uk .
Is this suitable for smaller suppliers?Yes
Name of the buying organisation:UK Shared Business Services Ltd.
Description of the contract
1. Introduction The ISS section of UKSBS Ltd hosts and supplies with agreed SLA’s and policies IT services for the “Department for Business Innovation and Skills” this specifically includes the Research Councils, Technology Strategy Board and Enterprise Performance Management. The chosen software used by ISS is the Symantec Netbackup System which provides an enterprise level heterogeneous backup and recovery suite with cross-platform backup functionality for the large variety of Windows, Unix and Linux operating systems that we support. 2. Scope The renewal contract is an extension of our technical support service agreement for a specified period of 12 months. Renewing this contract will ensure that UKSBS Ltd will have access to the most up-to-date maintenance and support provided by Symantec in accordance with the licensed products that we use as stipulated below. 3. Requirement The maintenance will be supplied with software support for one year and the supplier will provide access to all necessary and required releases of software and fixes. 4. SLA Symantec Basic Support – Telephone support 8am – 6pm, Monday – Friday (excluding Bank Holidays) Symantec Essential Support Telephone support 24 x 7 5. Contract Term The start and expiry data for this contract is the 22nd October 2014 – 21st October 2015. About UK Shared Business Services Putting the business into shared services UK Shared Business Services Ltd (UK SBS) brings a commercial attitude to the public sector; helping our customers improve efficiency, generate savings and modernise. It is our vision to become the leading provider for our customers of shared business services in the UK public sector, continuously reducing cost and improving quality of business services for Government and the public sector. Our broad range of expert services is shared by our customers. This allows our customers the freedom to focus resources on core activities; innovating and transforming their own organisations. Core services include Procurement, Finance, Grants Admissions, Human Resources, Payroll, ISS, and Property Asset Management all underpinned by our Service Delivery and Contact Centre teams. UK SBS is a people rather than task focused business. It’s what makes us different to the traditional transactional shared services centre. What is more, being a not-for-profit organisation owned by its customers, UK SBS’ goals are aligned with the public sector and delivering best value for the UK taxpayer. UK Shared Business Services Ltd changed its name from RCUK Shared Services Centre Ltd in March 2013. Our Customers Growing from a foundation of supporting the Research Councils, 2012/13 saw Business Innovation and Skills (BIS) transition their procurement to UK SBS and Crown Commercial Service (CSS – previously Government Procurement Service) agree a Memorandum of Understanding with UK SBS to deliver two major procurement categories (construction and research) across Government. UK SBS currently manages £700m expenditure for its Customers, our growth projections anticipate this will rise to £1bn in 2013/14. Important information From the 2nd April 2014 the Government is introducing its new Government Security Classifications (GSC) classification scheme to replace the current Government Protective Marking Scheme (GPMS). A key aspect of this is the reduction in the number of security classifications used. All potential suppliers should make themselves aware of the changes as it may impact on this Requirement. The link below to the Gov.uk website provides information on the new GSC: https://www.gov.uk/government/publications/government-security-classifications
Classification of the contract
72000000IT services: consulting, software development, Internet and support
72200000Software programming and consultancy services
72267000Software maintenance and repair services
72267100Maintenance of information technology software
72267200Repair of information technology software
Contract type:Services – Unspecified
Is it a framework agreement?No
Is this contract related to a programme of funding?No
Contract will be awarded based on:Most economically advantageous tender in terms of: The criteria stated in the contract documents
Estimated length of contract:22/10/2014 – 21/10/2015