Symantec Netbackup Maintenance Agreement

1. Introduction The ISS section of UKSBS Ltd hosts and supplies with agreed SLA’s and policies IT services for the “Department for Business Innovation and Skills” this specifically includes the Research Councils, Technology Strategy Board and Enterprise Performance Management. The chosen software used by ISS is the Symantec Netbackup System which provides an enterprise level heterogeneous backup and recovery suite with cross-platform backup functionality for the large variety of Windows, Unix and Linux operating systems that we support. 2. Scope The renewal contract is an extension of our technical support service agreement for a specified period of 12 months. Renewing this contract will ensure that UKSBS Ltd will have access to the most up-to-date maintenance and support provided by Symantec in accordance with the licensed products that we use as stipulated below. 3. Requirement The maintenance will be supplied with software support for one year and the supplier will provide access to all necessary and required releases of software and fixes. 4. SLA Symantec Basic Support – Telephone support 8am – 6pm, Monday – Friday (excluding Bank Holidays) Symantec Essential Support Telephone support 24 x 7 5. Contract Term The start and expiry data for this contract is the 22nd October 2014 – 21st October 2015. About UK Shared Business Services Putting the business into shared services UK Shared Business Services Ltd (UK SBS) brings a commercial attitude to the public sector; helping our customers improve efficiency, generate savings and modernise. It is our vision to become the leading provider for our customers of shared business services in the UK public sector, continuously reducing cost and improving quality of business services for Government and the public sector. Our broad range of expert services is shared by our customers. This allows our customers the freedom to focus resources on core activities; innovating and transforming their own organisations. Core services include Procurement, Finance, Grants Admissions, Human Resources, Payroll, ISS, and Property Asset Management all underpinned by our Service Delivery and Contact Centre teams. UK SBS is a people rather than task focused business. It’s what makes us different to the traditional transactional shared services centre. What is more, being a not-for-profit organisation owned by its customers, UK SBS’ goals are aligned with the public sector and delivering best value for the UK taxpayer. UK Shared Business Services Ltd changed its name from RCUK Shared Services Centre Ltd in March 2013. Our Customers Growing from a foundation of supporting the Research Councils, 2012/13 saw Business Innovation and Skills (BIS) transition their procurement to UK SBS and Crown Commercial Service (CSS – previously Government Procurement Service) agree a Memorandum of Understanding with UK SBS to deliver two major procurement categories (construction and research) across Government. UK SBS currently manages £700m expenditure for its Customers, our growth projections anticipate this will rise to £1bn in 2013/14. Important information From the 2nd April 2014 the Government is introducing its new Government Security Classifications (GSC) classification scheme to replace the current Government Protective Marking Scheme (GPMS). A key aspect of this is the reduction in the number of security classifications used. All potential suppliers should make themselves aware of the changes as it may impact on this Requirement. The link below to the Gov.uk website provides information on the new GSC: https://www.gov.uk/government/publications/government-security-classifications