Systems Thinking Approach to Business Redesign – Business Improvement Programme

Systems Thinking Approach to Business Redesign – Business Improvement Programme

The organisation wishes to introduce a recognised business improvement discipline that will support the redesign of how it performs its business, driving out waste and inefficiency in order to add value.

United Kingdom-Belfast: Business services: law, marketing, consulting, recruitment, printing and security

2014/S 067-115103

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Northern Ireland Housing Executive
6th Floor, Housing Centre, 2 Adelaide Street
For the attention of: James McErlean
BT2 8PB Belfast
UNITED KINGDOM
Telephone: +44 2890318676
E-mail: purchasing@nihe.gov.uk

Internet address(es):

General address of the contracting authority: http://www.nihe.gov.uk

Electronic access to information: https://e-sourcingni.bravosolution.co.uk/web/login.shtml

Electronic submission of tenders and requests to participate: https://e-sourcingni.bravosolution.co.uk/web/login.shtml

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Body governed by public law
I.3)Main activity

Housing and community amenities
I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description
II.1.1)Title attributed to the contract by the contracting authority:

T1234 – Provision of a Systems Thinking Approach to Business Redesign.
II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 11: Management consulting services [6] and related services
NUTS code UK,UKN

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s)

The Northern Ireland Housing Executive (NIHE) has recently commenced a major transformation programme with the objective of achieving excellence in all aspects of its business. The vision for the programme is to ensure the NIHE delivers top class services in all areas of its work, meeting the needs of the communities it serves both currently and in the future, providing value for money services delivered by high performing, skilled and motivated staff.
The programme will aim to ensure consistent approaches to business, customer and people excellence – the “golden threads” that should run through the whole Housing Executive whilst still allowing distinct focus on our strategic Regional Service enabling and Landlord Service delivery roles. The organisation wishes to introduce a recognised business improvement discipline that will support the redesign of how it performs its business, driving out waste and inefficiency in order to add value.
The objectives of the business improvement programme are to:
— understand the ‘what’ and ‘why’ of current performance of the organisation’s core functions;
— identify barriers to achieving optimum effectiveness in terms of customer service,
— redesign systems and processes to optimise performance.
II.1.6)Common procurement vocabulary (CPV)

79000000, 79400000, 79410000, 79411000, 79411100

II.1.7)Information about Government Procurement Agreement (GPA)
II.1.8)Lots

This contract is divided into lots: no
II.1.9)Information about variants
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:

Estimated value excluding VAT: 250 000 GBP
II.2.2)Information about options

Options: no
II.2.3)Information about renewals

This contract is subject to renewal: no
II.3)Duration of the contract or time limit for completion

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.1.4)Other particular conditions
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: Please see tender documentation for full details.
III.2.2)Economic and financial ability
III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
Please see tender documentation for full details.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure

Open
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria
IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:

T1234
IV.3.2)Previous publication(s) concerning the same contract

no
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
IV.3.4)Time limit for receipt of tenders or requests to participate

14.5.2014 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about European Union funds
VI.3)Additional information
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures

High Court of Northern Ireland
Chichester Street
BT1 3JF Belfast
UNITED KINGDOM
Telephone: +44 2890235111
Fax: +44 2890313508

VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:2.4.2014