TalkTalk Cyber Attack – ‘Ransome Demand’ Received

TalkTalk Cyber Attack – ‘Ransome Demand’ Received

The cyber attack that began on Wednesday 21 October has apparently escalated in seriousness. While the full facts are not yet known, the company is working hard with the Metropoitan Police to secure a resolution to the crisis.

A former detective of the Met Police’s Cyber Crime Unit – Adrian Culley – has said a group has come forward and claimed the attack in the name of Allah.  He told Radio 4’s Today programme, “It appears at face value to be Islamic cyberterrorism.”  He further claimed that the group with the name ‘TalkTalk Hackers’ has posted a large number of email addresses and personal details on the website Pastebin.  An example statement is:


We Have adapted To The Security measures Of The Web,, We Cannot Be Stopped. We Have Made Our Tracks Untraceable Through Onion Routing, Encrypted Chat Messages, Private Key Emails, Hacked Servers. We Will Teach our Children To Use The Web For Allah.. Your Hands Will Be Covered In Blood.. Judgement Day Is Soon.

The rest of the message can be read at


Whether the message is a hoax or not time will tell.  If the details provided are accurate then a security breach has clearly been demonstrated.  Meanwhile, TalkTalk have been sending messages to customers stating the following data may have been accessed:


Date of birth
Phone numbers
Email addresses
TalkTalk account information
Credit card details and/or bank details
We are continuing to work with leading cyber crime specialists and the Metropolitan Police to establish exactly what happened and the extent of any information accessed.

The rest of the message can be read on TalkTalk’s website at


They have added the following:

What you can do:
Keep an eye on your accounts over the next few months. If you see anything unusual, please contact your bank and Action Fraud as soon as possible. Action Fraud is the UK’s national fraud and internet crime reporting centre, and they can be reached on 0300 123 2040 or via
If you are contacted by anyone asking you for personal data or passwords (such as for your bank account), please take all steps to check the true identity of the organisation.
Change the password for your TalkTalk account and any other accounts that use the same password.
Check your credit report with the three main credit agencies: Call Credit, Experian and Equifax. Noddle also allows free access to your credit report for life.
Please be aware, TalkTalk will NEVER call customers and ask you to provide bank details unless we have already had specific permission from you to do so.
TalkTalk will also NEVER:
Ask for your bank details to process a refund. If you are ever due a refund from us, we would only be able to process this if your bank details are already registered on our systems.
Call you and ask you to download software onto your computer, unless you have previously contacted TalkTalk and agreed a call back for this to take place.
Send you emails asking you to provide your full password. We will only ever ask for two digits from it to protect your security.
We understand this will be concerning and frustrating, and we want to reassure you that we are continuing to take every action possible to keep your information safe. If you have any questions, please visit for more information, or you can call us on 0800 083 2710 or 0141 230 0707.

The email is signed by Tristia Harrison, the Managing Director for Consumer Services.


In an official statement the Met Police have addressed the case, adding, however,


We are aware of speculation regarding alleged perpetrators; this investigation remains at an early stage; a full assessment of the alleged data theft is ongoing.

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