Taxi and Private Hire Marshalling Services Tender – London

TfL is seeking Taxi and Private Hire Marshals to meet ad-hoc requirements for unforeseen events which impact on the public transport network.

Opportunity Id
Taxi and Private Hire Marshalling Services
75241000-7 – Public security services

Taxi and Private Hire Marshalling Services

TfL has a requirement to manage taxi ranks and assist customers during events and incidents which have affected the travel network.

TfL is therefore seeking Taxi and Private Hire Marshals (T&PHMs) to meet ad-hoc requirements for unforeseen events which impact on the public transport network, some examples include industrial action, sporting events, festivals or other incidents or events as may be required at short notice.

The Service Provider(s) must be able to provide a flexible and on-demand service, with capacity to deploy T&PHMs at short notice. Some of the key responsibilities of the T&PHMs include; organising and managing taxi ranks, taxi and private hire drop off areas and pre-booked private hire pick up areas, organising taxi sharing when it has been approved and authorised by TfL and providing information about travel options and facilities/amenities the area.

TfL requires a framework agreement contract for the provision of Taxi and Private Hire Marshalling Services (TPHMS) to be put in place for 2023. TfL is conducting a competitive tender for this contract for a duration of three (3) years with an option to extend for up to a further one (1) year at TfL’s sole discretion.  It is TfL’s intention to contract with up to two Service Providers under the Framework Agreement.

Please express your interest in responding to this opportunity using the functionality in this advert.

The procurement process is being conducted on behalf of Transport for London (TfL). TfL is a complex organization operating both as a Functional Body of the Greater London Authority (GLA) under the direction of the Mayor of London and as a provider of transport services. The services may be provided to TfL and/or its subsidiaries and/or the GLA or any other authority that is subject to the requirements of Public Contracts Regulations (2015). It is anticipated that a contract will be awarded by TfL but any part of TfL and/or any of its subsidiaries may award Contract as appropriate. The Awarding Authority reserves the right to withdraw from the procurement process and may award a contract in whole, in part, or not at all as a result of the competition called for by this notice and the Awarding Authority shall not be liable for any costs or expenses incurred by any candidates in considering and/or responding to the procurement process. All discussions and meetings will be conducted in English. Tenders and supporting documents must be priced in sterling and all payments made under the contract will be in sterling. TfL and/or any subsidiary of TfL or the GLA may interview any or all companies who express an interest for tendering for this work.

Region(s) of supply
Estimated value
Taxi and Private Hire Marshals

Key dates

Estimated contract dates

Start date
End date

Contact details

Transport for London
Charlotte Hamilton
55 Broadway
Greater London
United Kingdom


Expression of interest window

From 29/09/2022 12:00 to 31/10/2022 12:00

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