Telecommunications Tender – 24 Hour Telephonic System
Barnsley CCG wish to implement a turnkey solution that facilitates patients to be able to call their registered GP practice 24/7, 365 days a year and without human aid, book, check, change and cancel appointments.
United Kingdom-Sheffield: Telephone and data transmission services
Section I: Contracting authority
West and South Yorkshire and Bassetlaw Commissioning Support Unit
722 Prince of Wales Road
For the attention of: Richard Somerset
S9 4EU Sheffield
Telephone: +44 1143051052
General address of the contracting authority: http://www.wsybcsu.nhs.uk
Electronic access to information: http://www.nhssourcing.co.uk
Electronic submission of tenders and requests to participate: http://www.nhssourcing.co.uk
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
The contracting authority is purchasing on behalf of other contracting authorities: yes
49/51 Gawber Road
S75 2PY Barnsley
Section II: Object of the contract
Service category No 5: Telecommunications services
Main site or location of works, place of delivery or of performance: Barnsley, South Yorkshire, UK.
The system should integrate live (read and write) with any of the currently deployed or potentially available GP patient databases listed below:
INPS Vision LAN;
INPS Vision VES;
BMJ Informatica Frontdesk.
The system needs to be deployable at the GP’s site and work with the existing telephony and data infrastructure with the minimum change to the said infrastructure.
The solution should be supplied and supported by an IGSoC approved organisation in order for them to provide support across the N3 network.
Telephone booking of appointments.
Telephone cancelling of appointments.
Telephone changing of appointments.
Telephone checking of appointments.
To be able to book differing types of GP and Nurse appointments and be adaptable so that it can be implemented to work with the current appointment book settings.
Practice staff to be able to adjust the system so that they can offer different appointments as and when they see fit.
To be proven to work in multiple languages.
We will be awarding a 5 year contract for this service.
Range: between 400 000 and 500 000 GBP
In the case of renewable supplies or service contracts, estimated timeframe for subsequent contracts:
in months: 60 (from the award of the contract)
Section III: Legal, economic, financial and technical information
Information and formalities necessary for evaluating if the requirements are met: Suppliers Instructions How to Express Interest in this Tender~: 1. Register your company on the eSourcing portal (this is only required once) – Browse to the eSourcing Portal: https://www.nhssourcing.co.uk and click the link to register – Accept the terms and conditions and click ‘continue’ – Enter your correct business and user details – Note the username you chose and click ‘Save’ when complete – You will shortly receive an email with your unique password (please keep this secure) 2. Express an Interest in the tender – Login to the portal with the username/password – Click the ‘PQQs / ITTs Open To All Suppliers’ link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier) – Click on the relevant PQQ/ ITT to access the content. – Click the ‘Express Interest’ button at the top of the page. – This will move the PQQ /ITT into your ‘My PQQs/ My ITTs’ page. (This is a secure area reserved for your projects only) -You can now access any attachments by clicking ‘Buyer Attachments’ in the ‘PQQ/ ITT Details’ box 3. Responding to the tender – Click ‘My Response’ under ‘PQQ/ ITT Details’, you can choose to ‘Create Response’ or to ‘Decline to Respond’ (please give a reason if declining) – You can now use the ‘Messages’ function to communicate with the buyer and seek any clarification – Note the deadline for completion, then follow the onscreen instructions to complete the PQQ/ ITT – There may be a mixture of online and offline actions for you to perform (there is detailed online help available) You must then submit your reply using the ‘Submit Response’ button at the top of the page. If you require any further assistance please consult the online help, or contact the eTendering help desk.
Minimum level(s) of standards possibly required: As Stated in the Tender Document.
This will be provided as selection criteria in the Tender Document.
Section IV: Procedure
Justification for the choice of accelerated procedure: This requirement is urgent due to unforeseen circumstances.
Payable documents: no
Section VI: Complementary information
Estimated timing for further notices to be published: 60 months.
VI.5)Date of dispatch of this notice:28.2.2014