Telecommunications Tender – 24 Hour Telephonic System

Telecommunications Tender – 24 Hour Telephonic System

Barnsley CCG wish to implement a turnkey solution that facilitates patients to be able to call their registered GP practice 24/7, 365 days a year and without human aid, book, check, change and cancel appointments.

United Kingdom-Sheffield: Telephone and data transmission services

2014/S 045-075615

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

West and South Yorkshire and Bassetlaw Commissioning Support Unit
722 Prince of Wales Road
For the attention of: Richard Somerset
S9 4EU Sheffield
UNITED KINGDOM
Telephone: +44 1143051052
E-mail: richard.somerset@nhs.net

Internet address(es):

General address of the contracting authority: http://www.wsybcsu.nhs.uk

Electronic access to information: http://www.nhssourcing.co.uk

Electronic submission of tenders and requests to participate: http://www.nhssourcing.co.uk

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Body governed by public law
I.3)Main activity

Health
I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: yes

Barnsley CCG
49/51 Gawber Road
S75 2PY Barnsley
UNITED KINGDOM

Section II: Object of the contract

II.1)Description
II.1.1)Title attributed to the contract by the contracting authority:

24 Hour Telephonic System.
II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 5: Telecommunications services
Main site or location of works, place of delivery or of performance: Barnsley, South Yorkshire, UK.
NUTS code
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s)

Barnsley CCG wish to implement a turnkey solution that facilitates patients to be able to call their registered GP practice 24/7, 365 days a year and without human aid, book, check, change and cancel appointments.
The system should integrate live (read and write) with any of the currently deployed or potentially available GP patient databases listed below:
EMIS LV;
EMIS PCS;
EMIS Web;
INPS Vision LAN;
INPS Vision VES;
TPP SystmOne;
Microtest;
BMJ Informatica Frontdesk.
The system needs to be deployable at the GP’s site and work with the existing telephony and data infrastructure with the minimum change to the said infrastructure.
The solution should be supplied and supported by an IGSoC approved organisation in order for them to provide support across the N3 network.
Essential Features:
Telephone booking of appointments.
Telephone cancelling of appointments.
Telephone changing of appointments.
Telephone checking of appointments.
To be able to book differing types of GP and Nurse appointments and be adaptable so that it can be implemented to work with the current appointment book settings.
Practice staff to be able to adjust the system so that they can offer different appointments as and when they see fit.
To be proven to work in multiple languages.
We will be awarding a 5 year contract for this service.
II.1.6)Common procurement vocabulary (CPV)

64210000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes
II.1.8)Lots
II.1.9)Information about variants
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:

Estimated value excluding VAT:
Range: between 400 000 and 500 000 GBP
II.2.2)Information about options
II.2.3)Information about renewals

This contract is subject to renewal: yes
In the case of renewable supplies or service contracts, estimated timeframe for subsequent contracts:
in months: 60 (from the award of the contract)
II.3)Duration of the contract or time limit for completion

Duration in months: 60 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:

We reserves the right to ask for an indemnity, guarantee or bank bond if the supplier does not meet the required standard for economic and financial standing.
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

Payment will follow delivery and acceptance of the services, to an agreed milestone schedule.
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

If a group of economic operators submits a bid, the group must nominate a lead organisation to deal with the authority. We shall require the group to form a legal entity before entering into the contract.
III.1.4)Other particular conditions
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: Suppliers Instructions How to Express Interest in this Tender~: 1. Register your company on the eSourcing portal (this is only required once) – Browse to the eSourcing Portal: https://www.nhssourcing.co.uk and click the link to register – Accept the terms and conditions and click ‘continue’ – Enter your correct business and user details – Note the username you chose and click ‘Save’ when complete – You will shortly receive an email with your unique password (please keep this secure) 2. Express an Interest in the tender – Login to the portal with the username/password – Click the ‘PQQs / ITTs Open To All Suppliers’ link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier) – Click on the relevant PQQ/ ITT to access the content. – Click the ‘Express Interest’ button at the top of the page. – This will move the PQQ /ITT into your ‘My PQQs/ My ITTs’ page. (This is a secure area reserved for your projects only) -You can now access any attachments by clicking ‘Buyer Attachments’ in the ‘PQQ/ ITT Details’ box 3. Responding to the tender – Click ‘My Response’ under ‘PQQ/ ITT Details’, you can choose to ‘Create Response’ or to ‘Decline to Respond’ (please give a reason if declining) – You can now use the ‘Messages’ function to communicate with the buyer and seek any clarification – Note the deadline for completion, then follow the onscreen instructions to complete the PQQ/ ITT – There may be a mixture of online and offline actions for you to perform (there is detailed online help available) You must then submit your reply using the ‘Submit Response’ button at the top of the page. If you require any further assistance please consult the online help, or contact the eTendering help desk.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: Information and formalities necessary for evaluating if the requirements are met: As stated in the Tender Document.
Minimum level(s) of standards possibly required: As Stated in the Tender Document.
III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
This will be provided as selection criteria in the Tender Document.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure

Accelerated restricted
Justification for the choice of accelerated procedure: This requirement is urgent due to unforeseen circumstances.
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged minimum number 3: and maximum number 6
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria
IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:

WSYB/BARN/RS/14/02
IV.3.2)Previous publication(s) concerning the same contract

no
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 11.3.2014 – 12:00
Payable documents: no
IV.3.4)Time limit for receipt of tenders or requests to participate

11.3.2014 – 17:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

14.3.2014
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 3 (from the date stated for receipt of tender)
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: yes
Estimated timing for further notices to be published: 60 months.
VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information

The Contracting Authority intends to use an eTendering system in this procurement exercise and reserves the right to use a reverse auction.
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:28.2.2014