Telephone Counselling Contract – London

Telephone Counselling Contract – London

To supplement in-house counselling and mental health support provision with out-of-hours support for students.

Out of Hours Telephone Counselling

Contract summary


  • Call centre – 79512000
  • Guidance and counselling services – 85312300
  • Counselling services – 85312320

Location of contract


Value of contract

£300,000 to £360,000

Procurement reference


Published date

11 August 2020

Closing date

25 August 2020

Closing time


Contract start date

21 September 2020

Contract end date

20 September 2023

Contract type

Service contract

Procedure type

Open (non-OJEU)

Contract is suitable for SMEs?


Contract is suitable for VCSEs?




We are looking to supplement in-house Counselling and Mental Health Support provision with out-of-hours support for students (via self-referral routes); and ongoing telephone, online and video counselling (for students referred by Counselling and Mental Health Support).

We recognise that some students will wish to access such support out of hours (or from different time zones), and that such a service will provide a helpful complement to King’s based provision. On this point, a June 2019 Review of Counselling and Mental Health Service at King’s College London noted that “the expectations of ‘Generation Z’ student (aka digital natives) are relevant”

King’s intends to let a contract for these services for a period of 3 years.


More information

Additional text
The tender is for telephone and online out of hours mental health support for students. tender documents can only be accessed online through the university’s e-tendering portal, In-tend: a Recurrent Procurement Type? : No


How to apply

Follow the instructions given in the description or the more information section.


About the buyer

Contact name

Gerry Burns


King’s College London
James Clerk Maxwell Building
57 Waterloo Road


+44 02078484431