Telephony Training Contract

Telephony Training Contract

Contract value:£25,000 – £50,000. A Training Package for Telephone Helpline Agents (The Package) and Series of Train-the-Trainer Events.

Reference number: UI_DWP_100520

Deadline date:10/09/2012

This deadline is for… Return completed ITT to DWP

Contract value:£25,000 – £50,000

Location where the contract is to be carried out: United Kingdom

Is this suitable for smaller suppliers? Yes

Is this contract suitable for a voluntary, community and social enterprise organisations? Yes

Name of the buying organisation: Department for Work and Pensions


Description of the contract

Help and Support for Separated Families – To develop a Telephony Training Package that can be delivered to existing Helpline Agents and deliver a series of train-the-trainer events to train trainers who will then deliver the Telephony Training Package to their own Agents.


Classification of the contract

80531200 Technical training services

80531000 Industrial and technical training services

80530000 Vocational training services

80511000 Staff training services

80500000 Training services


Additional information

Contract type: Services – Unspecified

Is it a framework agreement? No

Is this contract related to a programme of funding? Yes : Help and Support for Separated Families

Contract will be awarded based on: Most economically advantageous tender in terms of: The criteria stated in the contract documents

Estimated length of contract: 08/11/2012 – 31/12/2013


Who to contact

Contact name Shirley Martin

Organisation name Department for Work and Pensions (Child Maint)

Address Finance and Commercial Directorate (for Child Maintenance), Room BP6001, Benton Park View, Lonbenton, Newcastle Upon Tyne, Tyne and Wear, NE98 1YX

Telephone 0191 2168186

Extension number:


Web address


How to apply

Please refer to ITT Documents for further details.