Tenant Satisfaction Measures Survey – London – Request for Quotations

Kingston Council is preparing for the new Housing Regulatory Standards that will come into effect in April 2023 in the form of Tenant Satisfaction Measures.

Opportunity Id
DN636664
Title
Tenant Satisfaction Measures (TSM) Survey
Categories
79310000-0 – Market research services
Description

The Council invites Quotations for the provision of TSM (Tenant Satisfaction Measure) Surveys Kingston Council is preparing for the new Housing Regulatory Standards that will come into effect in April 2023 in the form of Tenant Satisfaction Measures (TSM). There are two key objectives with these measures: – To provide tenants with information about how well their landlord is performing – Letting the Housing Regulator know which landlord is failing or performing well. In light of the above, Kingston Council is seeking to procure the services of an independent consultancy to undertake TSM (Tenant Satisfaction Measures) surveys for its 4,000 General Needs Residents, 1,500 leaseholders and 1,000 temporary accommodation residents. This will allow the Council to obtain data/information relating to their perceptions of the Housing Services that they receive. Information gathered and analysed will play an important part in shaping and designing housing services that meet/reflect the needs of our housing residents/customers.

Region(s) of supply
Merton, Kingston upon Thames and Sutton
Estimated value
£72,500.00
Keywords
Survey, Research

Key dates

Estimated contract dates

Start date
11/01/2023
End date
20/11/2027

Contact details

Buyer
The Royal Borough of Kingston upon Thames
Contact
Mr Paul Freeman

Expression of interest window

From 12/10/2022 12:30 to 26/10/2022 12:00

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