Tenant Satisfaction Surveys 2013-2017

Tenant Satisfaction Surveys 2013-2017

Contract (i) Tenant Satisfaction Survey 2013-14 – tenders are sought from consultants experienced in carrying out tenant satisfaction surveys on behalf of registered social landlords.

CONTRACT NOTICE – NATIONAL
Notice Type: SERVICES
1 Authority Details
1.1

Authority Name and Address

Official Name:
Queens Cross Housing Association Ltd
Postal Address:
Business Improvement, 45 Firhill Road,
Town:
Glasgow Postal Code:
G20 7BE Country:
UK
For the attention of:
Audrey Simpson Telephone:
+44 1419453003
E-Mail:
Fax:
Internet Address (URL): www.qcha.org.uk
1.2

Address from which documentation may be obtained
Official Name:
Queens Cross Housing Association Ltd
Postal Address:
45 Firhill Road,
Town:
Glasgow Postal Code:
G20 7BE Country:
UK
For the attention of:
Audrey Simpson Telephone:
+44 1419453003
E-Mail:
Fax:
Internet Address (URL): www.qcha.org.uk
1.3

Completed documents must be returned to:
Official Name:
Queens Cross Housing Association Ltd
Postal Address:
Business Improvement, 45 Firhill Road,
Town:
Glasgow Postal Code:
G20 7BE Country:
UK
For the attention of:
Audrey Simpson Telephone:
+44 1419453003
E-Mail:
Fax:
Internet Address (URL): www.qcha.org.uk
2 Contract Details
2.1

Title

Tenant Satisfaction Surveys 2013-2017
2.2

Description of the goods or services required

QCHA is seekin a consultant(s) to carry out the following projects:

* Contract (i) Tenant Satisfaction Survey 2013-14 – tenders are sought from consultants experienced in carrying out tenant satisfaction surveys on behalf of registered social landlords.

* Contract (ii) Design and implement a new system for customer feedback for 2014-17 – tenders are sought from consultants experienced in desiging and delivering robust, effective and efficient systems for collecting and reporting on customer satisfaction.

Tenderers with relevant experience are invited to submit proposals for each contract individually and can chose to tender for either one of the contracts or both contracts. A separate proposal is require for each.

Both contracts much comply with regulatory requirements including compliance with the Scottish Social Housing Charter.

NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=275882.

The awarding authority has indicated that it will accept electronic responses to this notice via a ‘Tender Submission Postbox’ facility. Further details of this facility are available at http://www.publiccontractsscotland.gov.uk/PostBox/Postbox_Explain.aspx?ID=275882.

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. The postbox closes precisely at the time stated.
2.3

Notice Coding and Classification
a) Commodity Codes
Code Description
159999 other Consultancy
b) Delivery Location/Area
Code Location
150 Glasgow & Strathclyde
2.4

Total quantity or scope of tender

Two contracts are open to tenderers:

(i) Tenant Satisfaction Survey 2013-14

(ii) Design and implement a new system for customer feedback for 2014-17.
3 Conditions for Participation
3.1

Minimum standards and qualification required

(1) Previous experience in conducting tenant satisfaction surveys for registered social landlords.

(2) Knowlege and understanding of Scottish Social Housing Charter.

(3) Knowledge and understading of STAR Scotland.

(4) Knowledge and understanding of Scottish Housing Regulator Guidance ‘Conducting surveys of tenants and service users – a guide’ (March 2013).
4 Administrative Information
4.1

Type of Procedure

Single stage – Any candidate may submit a tender.
4.2

Reference number attributed to the notice by the contracting authority

BIT/TSS/001
4.3

Time Limits
a) Time-limit for obtaining documentation 16-09-2013

b) Time-limit for receipt of completed tenders
16-09-2013 Time 12:00

c) Estimated award date 27-09-2013
4.5

Language or languages in which tenders or requests to participate can be drawn up
EN
4.6

Tender Submission Postbox
The awarding authority has indicated that it will accept electronic responses to this notice via the Tender Submission Postbox facility. Further details are available at http://www.publiccontractsscotland.gov.uk/PostBox/Postbox_Explain.aspx?ID=275882
5 Other Information
5.1

Additional Information

Tenderers may submit proposals for either contract or both contracts. Tender returns must be clearly marked for the appropriate contract.

(SC Ref:275882)
5.2

Additional Documentation
The following additional documents relating to this notice are available from the site:
Draft Brief TSS 2013-14 (PCS)
5.3

Publication date of this notice
23-08-2013