Tender for 24 Hour Telecare Monitoring Service
The Council is seeking to externalise it’s Telecare emergency call alarm system and answering system to a sole contractor to provide a 24-hour telephone support line for its elderly residents.
United Kingdom-London: IT services: consulting, software development, Internet and support
2017/S 108-217291
Contract notice
Services
Directive 2014/24/EU
Section I: Contracting authority
I.1)Name and addresses
Hillingdon
London
United Kingdom
Contact person: Allison Mayo
E-mail: amayo2@hillingdon.gov.uk
NUTS code: UKI23
Internet address(es):Main address: www.capitalesourcing.com
I.3)Communication
I.4)Type of the contracting authority
I.5)Main activity
Section II: Object
II.1.1)Title:
Provision of 24 Hour Telecare Monitoring Service.
II.1.2)Main CPV code
II.1.3)Type of contract
II.1.4)Short description:
The Council is seeking to externalise it’s Telecare emergency call alarm system and answering system to a sole contractor to provide a 24-hour telephone support line for its elderly residents which will answer calls in accordance with the standards set out in the current TSA Telecare code of Practice 2013. The contractor will be expected to provide assurance and escalate issues to either a named responder or council own internal response unit or the relevant emergency services. The current Telecare system is monitored 24/7 by Council staff who provide a first line response to all alerts raised.
The Contract will be for an initial term of 3 (three) years extendable at Hillingdon’s sole option for a period of 1 (one), giving a total of 4 (four) years (the Term).
II.1.5)Estimated total value
II.1.6)Information about lots
II.2.2)Additional CPV code(s)
II.2.3)Place of performance
II.2.4)Description of the procurement:
The London Borough of Hillingdon (the Council) is inviting tenders from suitably experienced organisations capable of providing aTelecare emergency alarm system and 24- hour telephone support for the Council (the Services).
The specification is split across two service requirements;
A. Social Alarm and telecare 24/7 monitoring services;
B. Provision of an out of hours emergency answering service.
The London Borough of Hillingdon (the Council) currently operates 21 sheltered housing developments across the borough, consisting of 838 units.
All sheltered housing accommodation is connected to the current Telecare call handling system provided by Jontek.
The Council is seeking to externalise it’s Telecare emergency call alarm system and answering system to a sole contractor to provide a 24-hour telephone support line for its elderly residents which will answer calls in accordance with the standards set out in the current TSA Telecare code of Practice 2013. The contractor will be expected to provide assurance and escalate issues to either a named responder or a mobile response unit or the relevant emergency services. The current Telecare system is monitored 24/7 by Council staff who provide a first line response to all alerts raised.
From 2011 the service has been offered free to the over 85’s and was extended in 2015 to those residents over 80. There are currently.4,500 residents benefiting from Telecare across the borough. It is to be noted that this figure is subject to on-going fluctuations.
The Contract will be for an initial term of 3 (three) years extendable at Hillingdon’s sole option for a period of 1 (one), giving a total of 4 (four) years (the Term).
Contract commencement date: 1st October 2017.
The Contracting Authority anticipates that the Business Transfers Directive 2001/23/EC as implemented by the Transfer of Undertakings ( Protection of Employment) Regulations 2014, will apply to the transfer of personnel from the contracting authority under this procurement. The contracting authority’s detailed requirements will be set out in the Contract Documents.
II.2.5)Award criteria
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
The Contract will be for an initial term of 3 (three) years extendable at Hillingdon’s sole option for a period of 1 (one), giving a total of 4 (four) years (the Term).
II.2.10)Information about variants
II.2.11)Information about options
The Contract will be for an initial term of 3 (three) years extendable at Hillingdon’s sole option for a period of 1 (one), giving a total of 4 (four) years (the Term).
II.2.13)Information about European Union funds
Section III: Legal, economic, financial and technical information
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
Section IV: Procedure
IV.1.1)Type of procedure
IV.1.8)Information about the Government Procurement Agreement (GPA)
IV.2.2)Time limit for receipt of tenders or requests to participate
IV.2.4)Languages in which tenders or requests to participate may be submitted:
IV.2.7)Conditions for opening of tenders
Section VI: Complementary information
VI.1)Information about recurrence
VI.4.1)Review body
Strand
London
WC2A 2LL
United Kingdom
Telephone: +44 2079476000
VI.4.2)Body responsible for mediation procedures
Civic Centre
Uxbridge
UB8 1UW
United Kingdom
Telephone: +44 1895556354
VI.5)Date of dispatch of this notice:
Related Posts
Networking and Telecommunications Services Framework
Mitel Telephone Support Services Tender
Telecommunications Professional Services Tender
IP Telephony – Request for Quote
Medway Council Corporate Mobile Phone Contract