Tender for Accounts Receivable Support Services

Tender for Accounts Receivable Support Services

The Council is seeking the best value supplier to provide accounts receivable support services as specified in Schedule 2.

United Kingdom-Leicester: Financial transaction processing and clearing-house services

2019/S 211-516737

Contract notice


Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Official name: Leicestershire County Council
Postal address: County Hall, Leicester Road, Glenfield
Town: Leicester
NUTS code: UKF22
Postal code: LE3 8RA
Country: United Kingdom
Contact person: Mrs Krishna Radia
E-mail: Krishna.Radia@leics.gov.uk
Telephone: +44 1163052226
Internet address(es):Main address: http://www.leicestershire.gov.uk

Address of the buyer profile: http://www.leicestershire.gov.uk

I.2)Information about joint procurement


The procurement documents are available for unrestricted and full direct access, free of charge, at: https://procontract.due-north.com/Procurer/Advert/View?advertId=1b8472e1-47f6-e911-80fa-005056b64545
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://procontract.due-north.com/Procurer/Advert/View?advertId=1b8472e1-47f6-e911-80fa-005056b64545

I.4)Type of the contracting authority

Regional or local authority

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement


Accounts Receivable Support Services

Reference number: DN443614

II.1.2)Main CPV code


II.1.3)Type of contract


II.1.4)Short description:

The Council is seeking the best value supplier to provide accounts receivable support services as specified in Schedule 2. The provision of a contact service center which can provide a branded credit control function for LCC and EMSS teams. As part of an ongoing transformation programme the Council continues to seek ways to develop and improve services and deliver both cash and non-cash savings. Over the last 4 years much has been done to streamline and improve the accounts receivable services for both the Council and for the shared services areas. The result has been to improve operations and end-to-end procedures and ensure that the collection of adult social care and other Council sundry debt is robust. The service does not include what is commonly referred to as bailiff services.

II.1.5)Estimated total value

II.1.6)Information about lots

This contract is divided into lots: no
II.2.2)Additional CPV code(s)

II.2.3)Place of performance

NUTS code: UKF22

II.2.4)Description of the procurement:

As part of the ongoing transformation programme the Council continues to seek ways to improve services and deliver both cash and non-cash savings. The Council wishes to procure expertise and seeks one organisation that can provide the services specified as follows (the contract however is not exclusive, and the Council reserves the right to undertake any of the work in house or instruct another organisation to perform some or all of the functions set out in the contract. The Council regularly assesses operational performance for debt recovery against best value which can result contract variation to the scope and value of the contract):

The provision of a contact service center which can provide a branded credit control function to supplement and complement the LCC and EMSS based teams. The LCC team provides debt resolution support for adult social care (ASC) debt whilst EMSS within the FSC provides debt resolution support for corporate services debt attributable to both LCC and NCC.

The provision of a debt collection process for the collection of both adult social care (ASC) and corporate services debts (both of which include individuals, corporate and public sector customers) using multiple debt collection strategies for all debt classed as open.

The service provided must satisfy specific requirements for the following:

— data management and data 2-way transfers,

— processing of payments received,

— query and dispute handling,

— letter (Dunning) and email/telephone strategies,

— recommend referrals for legal, DCA or write off dependent on value or findings,

— the ability to offer a debt collecting agency service for corporate service debts.

The Council requires a customer focused approach that appreciates the specific requirements of the public-sector accountability for reputation. The service provider must bring practical solutions to continue to drive improvements to accounts receivable operations and its overall aim of better debt recovery. Tender documents can be downloaded at https://www.eastmidstenders.org/ for a full copy of the specification: https://procontract.due-north.com/Procurer/Advert/View?advertId=1b8472e1-47f6-e911-80fa-005056b64545

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Start: 04/01/2020
End: 03/01/2021
This contract is subject to renewal: yes
Description of renewals:

Option to extend for up to a period or periods totaling no more than 36 months, taking the total contract term to 4 years.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure


IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 29/11/2019
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:


IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 3 (from the date stated for receipt of tender)

IV.2.7)Conditions for opening of tenders

Date: 29/11/2019
Local time: 12:00

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows
VI.3)Additional information:
VI.4)Procedures for review

VI.4.1)Review body

Official name: Royal Courts of Justice
Postal address: The Strand
Town: London
Postal code: WC2A 2LL
Country: United Kingdom
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice: