Tender for Box Office Ticketing Solution
Leeds City Council is seeking tenders for a cloud based Box Office Ticketing Solution to be used in its Town Hall, Theatres and for other events hosted around the city by the council.
United Kingdom-Leeds: Software package and information systems
Section I: Contracting authority
I.1)Name and addresses
Postal address: 40 Great George Street
NUTS code: UKE YORKSHIRE AND THE HUMBER
Postal code: LS1 3DL
Country: United Kingdom
Contact person: James Firth
Telephone: +44 1133784357
I.4)Type of the contracting authority
Section II: Object
ITS201928 Box Office Ticketing Solution
II.1.2)Main CPV code
II.1.3)Type of contract
Leeds City Council is seeking tenders for a cloud based Box Office Ticketing Solution to be used in its Town Hall, Theatres and for other events hosted around the city by the Council (Leeds International Concert Season, Leeds International Film Festivals (plus Young and INDI festivals) and Leeds International Beer Festival).
The solution must as a minimum include:
• hosted box office ticketing software;
• implementation services;
• configuration services;
• integration services;
• on-going support and maintenance services;
• solution development and customisation;
• software upgrades;
• associated hardware (optional).
The initial contract term will be 3 years with 3 further options to extend by periods of 24 months (3 + 2 + 2 + 2).
The Council is seeking to appoint a single supplier who can offer the full range of box office and ticketing services. Lots were considered, the Council concluded that the service would be more cost effective to deliver with 1 supplier.
II.1.5)Estimated total value
II.1.6)Information about lots
II.2.2)Additional CPV code(s)
II.2.3)Place of performance
II.2.4)Description of the procurement:
Leeds City Centre Box Office (CCBO) is the ticketing department for Leeds City Council. It services Leeds Town Hall, Carriageworks Theatre, Millennium Square, Leeds International Concert Season, Leeds International Film Festivals (plus Young and INDI festivals) and Leeds International Beer Festival. It generates in excess of GBP 3 m of ticketing revenue per annum and delivers 250 000 ticket sales over 2 300+ event instances each year.
The Box Office also has ambitions to support Leeds City Councils wider cultural offering, including Breeze, Child Friendly Leeds and Leeds Museums and Galleries to support a unified approach to cultural delivery in Leeds. The Council is looking to procure a cloud based ticketing and CRM system which enables this approach to a singular cultural database of event attendees, membership holders and philanthropists to enable the Council to analyse data, create operational, marketing and programming strategies to deliver the best cultural experience possible. Leeds City Council has the ambition to be a digital, cultural and child friendly city and the solution procured must support these aims. The solution needs to support multiple venues, requirements and avenue into the booking and CRM process through multiple website integrations. The council requires a partner to deliver its ambitious aims that is willing to be an integral part of the journey and an advocate for that cultural drive.
‘Any questions in relation to this tender must be submitted through the discussions link on www.yortender.co.uk Any issues with the Yortender portal should be directed to ProContractSuppliers@proactis.com or you can log a call at http://proactis.kayako.com/procontractv3/Core/Default/Index, telephone: 0330 005 0352’
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
3 x 2 years.
II.2.10)Information about variants
II.2.11)Information about options
II.2.13)Information about European Union funds
‘Any questions in relation to this tender must be submitted through the discussions link on www.yortender.co.uk. Any issues with the Yortender portal should be directed to ProContractSuppliers@proactis.com or you can log a call at http://proactis.kayako.com/procontractv3/Core/Default/Index, telephone: 0330 005 0352’
Section III: Legal, economic, financial and technical information
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
Section IV: Procedure
IV.1.1)Type of procedure
IV.1.8)Information about the Government Procurement Agreement (GPA)
IV.2.2)Time limit for receipt of tenders or requests to participate
IV.2.4)Languages in which tenders or requests to participate may be submitted:
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
IV.2.7)Conditions for opening of tenders
Procurement and Commercial Services, Leeds City Council.
Section VI: Complementary information
VI.1)Information about recurrence
VI.2)Information about electronic workflows
Postal address: Civic Hall, Portland Square
Postal code: LS1 1UR
Country: United Kingdom
Telephone: +44 1133784357
VI.5)Date of dispatch of this notice: