Tender for BSL Based Video Relay Service

Tender for BSL Based Video Relay Service

To enable Scottish Deaf and Deafblind British Sign Language (BSL) users to access and interact with public sector bodies.

United Kingdom-Glasgow: Interpretation services

2020/S 042-100552

Contract notice


Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Official name: Scottish Government
Postal address: Atlantic Quay, 70 York Street
Town: Glasgow
NUTS code: UKM
Postal code: G2 8EA
Country: United Kingdom
Contact person: Chris Boswell
E-mail: christopher.boswell@gov.scot
Telephone: +44 1412425936

I.2)Information about joint procurement

The contract is awarded by a central purchasing body


The procurement documents are available for unrestricted and full direct access, free of charge, at: https://www.publictendersscotland.publiccontractsscotland.gov.uk
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://www.publictendersscotland.publiccontractsscotland.gov.uk
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at: https://www.publictendersscotland.publiccontractsscotland.gov.uk

I.4)Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local subdivisions

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement


Case 488208 BSL Based Video Relay Service

II.1.2)Main CPV code


II.1.3)Type of contract


II.1.4)Short description:

Case 488208 BSL Based video relay service for the period 1.7.2020 to 30.6.2022 with the option to extend for a period of 24 months arranged on an annual basis.

II.1.5)Estimated total value

Value excluding VAT: 1 600 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2.2)Additional CPV code(s)

II.2.3)Place of performance

NUTS code: UKM

II.2.4)Description of the procurement:

The Scottish Government’s Directorate for Community Health and Social Care, Social Care Support Division requires a suitably qualified and experienced contractor to provide a fully managed online video relay interpreting service (VRS). The purpose of the service (called ‘contactSCOTLAND-BSL’) is to enable Scottish Deaf and Deafblind British Sign Language (BSL) users to access and interact with public sector bodies, third sector services, the private sector and family and friends (hereafter referred to as services, family and friends). The contactSCOTLAND-BSL service will offer Scotland’s 6 500 BSL users the means to communicate, in real-time, with services, family and friends via video-call and a BSL/English interpreter. The BSL user contacts the service through a mobile device such as a smartphone or tablet or desktop computer and signs via the camera to the online BSL/English interpreter, who in turn calls (telephones) the services or family or friends and relays the call between the two.

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Quality / Weighting: 70
Price – Weighting: 30

II.2.6)Estimated value

Value excluding VAT: 1 600 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Start: 01/07/2020
End: 30/06/2022
This contract is subject to renewal: yes
Description of renewals:

Extension up to 24 months arranged annually.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 58 of the Public Contracts (Scotland) Regulations 2015.

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

Statement for 4A.2

Bidders must meet the following minimum requirements: suppliers as BSL/English interpreters must be registered with either Scottish Association of Sign Language Interpreters (SASLI) or National Register of communication professionals working with deaf and deaf blind people (NRCPD).

Suppliers must be able to evidence they hold registration at contract commencement.

In addition the contractor must ensure that all interpreters are registered with Disclosure Scotland and PVG registered (or equivalent registration with the Disclosure Barring Service (formerly Criminal Records Bureau)) to be eligible for work with both adults and children.

Bidders must hold or demonstrate the ability to have appropriate levels of professional indemnity insurance.

Note: suppliers must be able to evidence service providers hold checks and insurance at contract commencement.

III.1.2)Economic and financial standing

Minimum level(s) of standards possibly required:

Statement for 4B.4: Bidders must demonstrate a current ratio of no less than 1.0. Current Ratio will be calculated as follows: total current assets divided by total current liabilities.

There must be no qualification or contra-indication from any evidence provided in support of the bidders economic and financial standing.

Bidders who do not comply with the above financial requirements but are part of a group, can provide a Parent Guarantee if the Parent company satisfies the financial requirements stipulated above.

Statement for 4B.5.

It is a requirement of this contract that bidders hold or can commit to obtain prior to the commencement of any subsequently awarded contract, the types of insurance indicated below.

Employer’s (compulsory) liability insurance = 5 000 000 GBP;

Public liability insurance = 2 500 000 GBP,

Professional indemnity insurance = 500 000 GBP.

III.1.3)Technical and professional ability

Minimum level(s) of standards possibly required:

Statement for 4C.1.2: Bidders will be required to provide examples that demonstrate that they have the relevant experience to deliver the services.

Please note: In PCS-T, responses to 4C.1.2 should be given as a clearly labelled attachment to this question.

III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:

III.2.3)Information about staff responsible for the performance of the contract

Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Section IV: Procedure


IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 31/03/2020
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:


IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 6 (from the date stated for receipt of tender)

IV.2.7)Conditions for opening of tenders

Date: 31/03/2020
Local time: 12:00

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows

VI.3)Additional information:

ESPD will be scored on a pass/fail basis.

Service type not suited to lotting.

The contract award criteria will be price 30%/quality 70 %.

Question scoring methodology for award criteria outlined in invitation to tender:

0 = Unacceptable. Nil or inadequate response. Fails to demonstrate an ability to meet the requirement.

1 = Poor. Response is partially relevant but generally poor. The response addresses some elements of the requirement but contains insufficient/limited detail or explanation to demonstrate how the requirement will be fulfilled.

2 = Acceptable. Response is relevant and acceptable. The response addresses a broad understanding of the requirement but may lack details on how the requirement will be fulfilled in certain areas.

3 = Good. Response is relevant and good. The response is sufficiently detailed to demonstrate a good understanding and provides details on how the requirements will be fulfilled.

4 = Excellent. Response is completely relevant and excellent overall. The response is comprehensive, unambiguous and demonstrates a thorough understanding of the requirement and provides details of how the requirement will be met in full.

Bidders must complete the ESPD (Scotland) to demonstrate adherence to the Exclusion and Selection Criteria for this procurement. If there are named subcontractors/technicians upon which the bidder will rely to meet the selection criteria, these named parties must complete and reattach the ESPD Supplier Response Form attached to ESPD questions 2C.1.1 (Technicians) and 2D.1.2 (Subcontractors) on PCS-T. These parties must complete the first 3 sections of the ESPD form, as well as any part of the section 4 selection criteria that the main bidder will rely upon the parties to fulfil. If parties have not yet been identified, this information may be required at a later date. Scottish Government reserves the right to request this information from relevant parties upon whom the main bidder will not rely to fulfil selection criteria.

4C.10) Bidders will be required to confirm whether they intend to subcontract and if so, for what proportion of the contract.

Note: the buyer is using PCS-Tender to carry out this procurement process. Please note this is a separate website and if you are not already registered, registration will be required.

To access PCS-Tender, record your interest in this notice and access the tender documentation please visit https://www.publictendersscotland.publiccontractsscotland.gov.uk and search for project code 15519 under ITTs Open to All Suppliers. Please use the search/filter function, then select project code from the drop-down. Please note that once you have expressed interest in the ITT it will move to your My ITTs area.

The buyer is using PCS-Tender to conduct this ITT exercise. The project code is 15519. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343

(SC Ref:610615)

VI.4)Procedures for review

VI.4.1)Review body

Official name: Edinburgh Sheriff Court
Postal address: Sheriff Court House, 27 Chambers Street
Town: Edinburgh
Postal code: EH1 1LB
Country: United KingdomInternet address: https://www.scotcourts.gov.uk/the-courts/court-locations/edinburgh-sheriff-court-and-justice-of-the-peace-court
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice: