Tender for BSL Based Video Relay Service
To enable Scottish Deaf and Deafblind British Sign Language (BSL) users to access and interact with public sector bodies.
United Kingdom-Glasgow: Interpretation services
Section I: Contracting authority
I.1)Name and addresses
Postal address: Atlantic Quay, 70 York Street
NUTS code: UKM
Postal code: G2 8EA
Country: United Kingdom
Contact person: Chris Boswell
Telephone: +44 1412425936
Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA10482
I.2)Information about joint procurement
I.4)Type of the contracting authority
Section II: Object
Case 488208 BSL Based Video Relay Service
II.1.2)Main CPV code
II.1.3)Type of contract
Case 488208 BSL Based video relay service for the period 1.7.2020 to 30.6.2022 with the option to extend for a period of 24 months arranged on an annual basis.
II.1.5)Estimated total value
II.1.6)Information about lots
II.2.3)Place of performance
II.2.4)Description of the procurement:
The Scottish Government’s Directorate for Community Health and Social Care, Social Care Support Division requires a suitably qualified and experienced contractor to provide a fully managed online video relay interpreting service (VRS). The purpose of the service (called ‘contactSCOTLAND-BSL’) is to enable Scottish Deaf and Deafblind British Sign Language (BSL) users to access and interact with public sector bodies, third sector services, the private sector and family and friends (hereafter referred to as services, family and friends). The contactSCOTLAND-BSL service will offer Scotland’s 6 500 BSL users the means to communicate, in real-time, with services, family and friends via video-call and a BSL/English interpreter. The BSL user contacts the service through a mobile device such as a smartphone or tablet or desktop computer and signs via the camera to the online BSL/English interpreter, who in turn calls (telephones) the services or family or friends and relays the call between the two.
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Extension up to 24 months arranged annually.
II.2.10)Information about variants
II.2.11)Information about options
II.2.13)Information about European Union funds
Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 58 of the Public Contracts (Scotland) Regulations 2015.
Section III: Legal, economic, financial and technical information
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
Statement for 4A.2
Bidders must meet the following minimum requirements: suppliers as BSL/English interpreters must be registered with either Scottish Association of Sign Language Interpreters (SASLI) or National Register of communication professionals working with deaf and deaf blind people (NRCPD).
Suppliers must be able to evidence they hold registration at contract commencement.
In addition the contractor must ensure that all interpreters are registered with Disclosure Scotland and PVG registered (or equivalent registration with the Disclosure Barring Service (formerly Criminal Records Bureau)) to be eligible for work with both adults and children.
Bidders must hold or demonstrate the ability to have appropriate levels of professional indemnity insurance.
Note: suppliers must be able to evidence service providers hold checks and insurance at contract commencement.
III.1.2)Economic and financial standing
Statement for 4B.4: Bidders must demonstrate a current ratio of no less than 1.0. Current Ratio will be calculated as follows: total current assets divided by total current liabilities.
There must be no qualification or contra-indication from any evidence provided in support of the bidders economic and financial standing.
Bidders who do not comply with the above financial requirements but are part of a group, can provide a Parent Guarantee if the Parent company satisfies the financial requirements stipulated above.
Statement for 4B.5.
It is a requirement of this contract that bidders hold or can commit to obtain prior to the commencement of any subsequently awarded contract, the types of insurance indicated below.
Employer’s (compulsory) liability insurance = 5 000 000 GBP;
Public liability insurance = 2 500 000 GBP,
Professional indemnity insurance = 500 000 GBP.
III.1.3)Technical and professional ability
Statement for 4C.1.2: Bidders will be required to provide examples that demonstrate that they have the relevant experience to deliver the services.
Please note: In PCS-T, responses to 4C.1.2 should be given as a clearly labelled attachment to this question.
III.2.3)Information about staff responsible for the performance of the contract
Section IV: Procedure
IV.1.1)Type of procedure
IV.1.8)Information about the Government Procurement Agreement (GPA)
IV.2.2)Time limit for receipt of tenders or requests to participate
IV.2.4)Languages in which tenders or requests to participate may be submitted:
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
IV.2.7)Conditions for opening of tenders
Section VI: Complementary information
VI.1)Information about recurrence
ESPD will be scored on a pass/fail basis.
Service type not suited to lotting.
The contract award criteria will be price 30%/quality 70 %.
Question scoring methodology for award criteria outlined in invitation to tender:
0 = Unacceptable. Nil or inadequate response. Fails to demonstrate an ability to meet the requirement.
1 = Poor. Response is partially relevant but generally poor. The response addresses some elements of the requirement but contains insufficient/limited detail or explanation to demonstrate how the requirement will be fulfilled.
2 = Acceptable. Response is relevant and acceptable. The response addresses a broad understanding of the requirement but may lack details on how the requirement will be fulfilled in certain areas.
3 = Good. Response is relevant and good. The response is sufficiently detailed to demonstrate a good understanding and provides details on how the requirements will be fulfilled.
4 = Excellent. Response is completely relevant and excellent overall. The response is comprehensive, unambiguous and demonstrates a thorough understanding of the requirement and provides details of how the requirement will be met in full.
Bidders must complete the ESPD (Scotland) to demonstrate adherence to the Exclusion and Selection Criteria for this procurement. If there are named subcontractors/technicians upon which the bidder will rely to meet the selection criteria, these named parties must complete and reattach the ESPD Supplier Response Form attached to ESPD questions 2C.1.1 (Technicians) and 2D.1.2 (Subcontractors) on PCS-T. These parties must complete the first 3 sections of the ESPD form, as well as any part of the section 4 selection criteria that the main bidder will rely upon the parties to fulfil. If parties have not yet been identified, this information may be required at a later date. Scottish Government reserves the right to request this information from relevant parties upon whom the main bidder will not rely to fulfil selection criteria.
4C.10) Bidders will be required to confirm whether they intend to subcontract and if so, for what proportion of the contract.
Note: the buyer is using PCS-Tender to carry out this procurement process. Please note this is a separate website and if you are not already registered, registration will be required.
To access PCS-Tender, record your interest in this notice and access the tender documentation please visit https://www.publictendersscotland.publiccontractsscotland.gov.uk and search for project code 15519 under ITTs Open to All Suppliers. Please use the search/filter function, then select project code from the drop-down. Please note that once you have expressed interest in the ITT it will move to your My ITTs area.
The buyer is using PCS-Tender to conduct this ITT exercise. The project code is 15519. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343
Postal address: Sheriff Court House, 27 Chambers Street
Postal code: EH1 1LB
Country: United KingdomInternet address: https://www.scotcourts.gov.uk/the-courts/court-locations/edinburgh-sheriff-court-and-justice-of-the-peace-court
VI.5)Date of dispatch of this notice: