Tender for Care Technology Service

Tender for Care Technology Service

Essex County Council is seeking to establish a Framework Agreement for the provision of care technology services.

United Kingdom-Chelmsford: IT services: consulting, software development, Internet and support

2019/S 228-559602

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Official name: Essex County Council
Postal address: County Hall, Market Road
Town: Chelmsford
NUTS code: UKH3
Postal code: CM1 1QH
Country: United Kingdom
Contact person: Michael Porter
E-mail: michael.porter@essex.gov.uk
Telephone: +44 3330136501
Internet address(es):Main address: www.essex.gov.uk

I.2)Information about joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://www.delta-esourcing.com/tenders/UK-UK-Chelmsford:-IT-services:-consulting%2C-software-development%2C-Internet-and-support./7X779J55UX
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Regional or local authority

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Care Technology Service

Reference number: 0799

II.1.2)Main CPV code

72000000

II.1.3)Type of contract

Services

II.1.4)Short description:

Essex County Council is seeking to establish a framework agreement for the provision of care technology services. The services shall be split in to 2 lots with one (1) supplier being appointed Lot 1 and up to four (4) suppliers being appointed to Lot 2.

The service will initially be available to adults (18+) with eligible social care needs but the contractor(s) should have the capacity to expand to other areas, such as the 0-25 service, transition services, NHS partners and programmes of health and social care integration and housing.

II.1.5)Estimated total value

Value excluding VAT: 50 000 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: yes
Tenders may be submitted for all lots
Maximum number of lots that may be awarded to one tenderer: 2
II.2)Description

II.2.1)Title:

Managed Care Technology Service

Lot No: 1

II.2.2)Additional CPV code(s)

72100000
85000000
51300000
32500000
85300000
72300000

II.2.3)Place of performance

NUTS code: UKH3
Main site or place of performance:

Essex.

II.2.4)Description of the procurement:

— assessment of adults’ care technology needs,

— fulfilment of care technology to meet the outcomes of the adult following assessment,

— installation of care technology (including any training/support for users and carers),

— maintenance of installed care technology equipment,

— review of installed care technology equipment,

— decommissioning and recycling of installed care technology,

— innovation, culture change and awareness raising,

— trails of new care technology with specific cohorts.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 40 000 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48
This contract is subject to renewal: no

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/7X779J55UX

II.2)Description

II.2.1)Title:

Monitoring and Response Service

Lot No: 2

II.2.2)Additional CPV code(s)

85000000
72300000
85300000

II.2.3)Place of performance

NUTS code: UKH3
Main site or place of performance:

Essex.

II.2.4)Description of the procurement:

The supplier(s) will manage and operate a monitoring centre which will be available 24 hours a day, seven (7) days a week, 365 days a year.

The monitoring centre will contain appropriately trained call handlers to monitor, triage and respond to citizen’s calls and alerts received by the mobile response centre, from the adults’ care technology.

The monitoring centre will respond proactively, but also reactively, to events, behaviour, patterns and anomalies that are monitored, through a combination of automated and human contact (as appropriate).

When a call or alert is received, the supplier(s) will deliver an appropriate and proportionate response, not limited to:

— providing verbal reassurance and/or basic advice over the phone,

— engaging the named contact or key holder,

— contacting community-based health or social care services (where the agreements for this exist),

— dispatch a response service when verbal reassurance, basic advice, engaging with the named carer/keyholder or contacting the emergency services is not most effective response to the alert,

— contacting the emergency services,

The response service will provide a physical response to activations received by the monitoring centre, where:

— the activation requires a physical response,

— the carer/key holder can’t attend the activation,

— the monitoring centre assesses the activation as not requiring intervention by the emergency services.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 10 000 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48
This contract is subject to renewal: no

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure

IV.1.3)Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement
Framework agreement with several operators
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 10/01/2020
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 4 (from the date stated for receipt of tender)

IV.2.7)Conditions for opening of tenders

Date: 10/01/2020
Local time: 12:01

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about electronic workflows

Electronic invoicing will be accepted
Electronic payment will be used

VI.3)Additional information:

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

The framework will be open for use by the following organisations; NHS Mid Essex Clinical Commissioning Group, NHS North East Essex Clinical Commissioning Group, NHS Castle Point and Rochford Clinical Commissioning Group, NHS Basildon and Brentwood Clinical Commissioning Group and NHS West Essex Clinical Commissioning Group.

For more information about this opportunity, please visit the Delta eSourcing portal at:

https://www.delta-esourcing.com/tenders/UK-UK-Chelmsford:-IT-services:-consulting%2C-software-development%2C-Internet-and-support./7X779J55UX

To respond to this opportunity, please click here:

https://www.delta-esourcing.com/respond/7X779J55UX

Go Reference: GO-20191121-PRO-15589724

VI.4)Procedures for review

VI.4.1)Review body

Official name: High Court, Royal Courts of Justice
Postal address: Strand, Holborn
Town: London
Postal code: WC2A 2LL
Country: United Kingdom
E-mail: qbenquiries@justice.gov.uk
Telephone: +44 2079476000
Fax: +44 2079476000Internet address: https://courttribunalfinder.service.gov.uk/courts/royal-courts-of-justice

VI.4.2)Body responsible for mediation procedures

Official name: High Court, Royal Courts of Justice
Town: London
Country: United Kingdom
VI.4.3)Review procedure

VI.4.4)Service from which information about the review procedure may be obtained

Official name: High Court, Royal Courts of Justice
Town: London
Country: United Kingdom

VI.5)Date of dispatch of this notice:

21/11/2019