Tender for Case Management Systems

Tender for Case Management Systems

DOJ NICTS implementation and support of IT case management systems.

United Kingdom-Belfast: IT services: consulting, software development, Internet and support

2020/S 050-119910

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Official name: Department of Justice, Northern Ireland Courts and Tribunals Service
Postal address: Laganside House, 23-27 Oxford Street
Town: Belfast
NUTS code: UK
Postal code: BT1 3LA
Country: United Kingdom
Contact person: ssdadmin.cpdfinance-ni.gov.uk
E-mail: ssdadmin.cpd@finance-ni.gov.uk
Internet address(es):Main address: https://etendersni.gov.uk/epps

Address of the buyer profile: https://etendersni.gov.uk/epps

I.2)Information about joint procurement

The contract is awarded by a central purchasing body

I.3)Communication

Access to the procurement documents is restricted. Further information can be obtained at: https://etendersni.gov.uk/epps
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://etendersni.gov.uk/epps
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at: https://etendersni.gov.uk/epps

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

DOJ NICTS Implementation and Support of IT Case Management Systems for the Office of Care and Protection and Official Solicitors Office

II.1.2)Main CPV code

72000000

II.1.3)Type of contract

Services

II.1.4)Short description:

DOJ NICTS implementation and support of IT case management systems for the Office of Care and Protection and Official Solicitors Office.

II.1.5)Estimated total value

Value excluding VAT: 615 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:

II.2.2)Additional CPV code(s)

72230000
72240000
72263000
72262000
72268000

II.2.3)Place of performance

NUTS code: UKN0

II.2.4)Description of the procurement:

DOJ NICTS implementation and support of IT case management systems for the Office of Care and Protection and Official Solicitors Office.

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Qualitative criteria / Weighting: 60
Cost criterion – Name: Quantitative / Weighting: 40

II.2.6)Estimated value

Value excluding VAT: 615 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36
This contract is subject to renewal: yes
Description of renewals:

The initial contract period will be for up to 12 months implementation and 2 years with the system fully operational. There are two options to extend of up to 2 years each.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: yes
Description of options:

The initial contract period will be for up to 12 months implementation and 2 years with the system fully operational. There are two options to extend of up to 2 years each.

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
III.1.2)Economic and financial standing

III.1.3)Technical and professional ability

List and brief description of selection criteria:

Tenderers must provide one example within the last 3 years that clearly demonstrates your experience of having successfully implemented a complex case management system/database which included over 20 rule based processes and extensive automated template generation and data merging based on business rules. Tenderers must provide one example of your experience of delivering a complex case management system/database that demonstrates your efficient and effective management of providing support, post system implementation over a period of at least 12 months within the last 3 years.

III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 03/04/2020
Local time: 15:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Tender must be valid until: 02/07/2020

IV.2.7)Conditions for opening of tenders

Date: 08/04/2020
Local time: 15:30
Place:

Construction and Procurement Delivery, Clare House, 303 Airport Road West, Belfast, BT3 9ED.

Information about authorised persons and opening procedure:

Authorised construction and procurement delivery personnel.

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about electronic workflows

Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used

VI.3)Additional information:

The figure indicated in II.1.5) represents the estimated contract value. The pricing strategy applied and the setting of cost/profit margins are a commercial decision for economic operators when submitting a bid for this competition. In addition, neither CPD nor the authority can provide any guarantee as to the level of business under this contract. The successful contractor’s performance on this contract will be managed as per the specification and regularly monitored (see Procurement Guidance Note 01/12 — Contract Management — Procedures and Principles). Contractors not delivering on contract requirements is a serious matter. It means the public purse is not getting what it is paying for. If a contractor fails to reach satisfactory levels of contract performance they will be given a specified time to improve. If, after the specified time, they still fail to reach satisfactory levels of contract performance, the matter will be escalated to senior management in CPD for further action. If this occurs and their performance still does not improve to satisfactory levels within the specified period, it may be regarded as an act of grave professional misconduct and they may be issued with a notice of unsatisfactory performance and this contract may be terminated. A central register of such notices for supplies and services contracts will be maintained and published on the CPD website. Any contractor in receipt of a notice of unsatisfactory performance will be required to declare this in future tender submissions for a period of 3 years from the date of issue of the notice. It may also result in the contractor being excluded from all procurement competitions being undertaken by Centres of Procurement Expertise on behalf of bodies covered by the Northern Ireland Procurement Policy. The authority expressly reserves the rights:

(i) not to award any contract as a result of the procurement process commenced by publication of this notice;

(ii) to make whatever changes it may see fit to the content and structure of the tendering competition;

(iii) to award (a) contract(s) in respect of any part(s) of the [services] covered by this notice; and

(iv) to award contract(s) in stages and in no circumstances will the authority be liable for any costs incurred by candidates.

VI.4)Procedures for review

VI.4.1)Review body

Official name: The UK does not have any review body with responsibility for appeal/mediation in public procurement competitions. Any challenges are dealt with by the High Court, Commercial Division,to which proceedings may be issued regarding alleged breaches of the Public Contracts Regs 2015
Town: Belfast
Country: United Kingdom
VI.4.2)Body responsible for mediation procedures

VI.4.3)Review procedure

Precise information on deadline(s) for review procedures:

The UK does not have any special review body with responsibility for appeal/mediation procedures in public procurement competitions. Instead; any challenges are dealt with by the High Court, Commercial Division, to which proceedings may be issued regarding alleged breaches of the Public Contracts Regulations 2015. CPD will comply with the Public Contracts Regulations 2015 and, where appropriate, will incorporate a standstill period (i.e. a minimum of 10 calendar days) at the point information on the award of contract is communicated to tenderers. That notification will provide full information on the award decision. This provides time for the unsuccessful tenderers to challenge the award decision before the contract is entered into.

VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

06/03/2020