Tender for Claims Handling and Litigation Services

Tender for Claims Handling and Litigation Services

To provide a cradle-to-grave claims handling service with the ability to handle litigated and non-litigated claims.

United Kingdom-London: Financial and insurance services

2019/S 213-524339

Contract notice – utilities

Services

Legal Basis:

Directive 2014/25/EU

Section I: Contracting entity

I.1)Name and addresses

Official name: Network Rail Infrastructure Ltd
Postal address: 1 Eversholt Street
Town: London
NUTS code: UK
Postal code: NW1 2DN
Country: United Kingdom
Contact person: Mel Staton
E-mail: Mel.Staton@networkrail.co.uk
Telephone: +44 1908781000
I.2)Information about joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://networkrail.bravosolution.co.uk/esop/toolkit/opportunity/opportunityDetail.do?opportunityId=45117&oppList=CURRENT
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted to the abovementioned address

I.6)Main activity

Railway services

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Claims Handling and Litigation Services

Reference number: Project 19412

II.1.2)Main CPV code

66000000

II.1.3)Type of contract

Services

II.1.4)Short description:

Network Rail as the authority requires a supplier to provide a cradle-to-grave claims handling service with the ability to handle litigated and non-litigated claims within an integrated delivery model for PL, EL, property owners liability claims, some project liability claims and third-party recovery claims under collective conditional fee arrangement. This will be a single supplier framework.

The contract duration shall be 3 years from the effective date, with the option of an additional 2 years decided annually (3 years, then 1+1).

Network Rail cannot guarantee any volume of work and reserves the right to approach any other supplier during the contract for the provision of the same or similar work.

The supplier must have the capacity to handle significant changes demand.

The supplier shall have in place processes to manage claims.

The supplier shall have capability to be innovative in its approach to problem solving.

II.1.5)Estimated total value

Value excluding VAT: 6 000 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:
II.2.2)Additional CPV code(s)

II.2.3)Place of performance

NUTS code: UK
Main site or place of performance:

UK Wide.

II.2.4)Description of the procurement:

The supplier shall provide a cradle-to-grave claims handling service with the ability to handle litigated and non-litigated claims within an integrated delivery model for PL, EL, property owners liability claims, some project liability claims and third-party recovery claims under collective conditional fee arrangement.

The contract duration shall be 3 years from the effective date, with the option of an additional 2 years decided annually (3 years, then 1+1).

Network Rail cannot guarantee any volume of work and reserves the right to approach any other supplier during the contract for the provision of the same or similar work.

The supplier must have the capacity to handle a surge in demand.

The supplier shall have in place processes to manage claims.

The supplier shall have capability to be innovative in its approach to problem solving.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 6 000 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 60
This contract is subject to renewal: yes
Description of renewals:

Retender after 3+1+1 years if not before.

II.2.9)Information about the limits on the number of candidates to be invited

Maximum number: 8
Objective criteria for choosing the limited number of candidates:

Network Rail will select a shortlist of 8 candidates for ITT from the highest scoring PQQ compliant responses provided they all achieve a target technical score of at least 50 % and they successfully ‘pass’ all of the pass/fail questions. Network Rail reserves the right, however, to include additional candidates up to the number stated herein should there be less than the required number of candidates meeting the stated target score.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

Conditions to participate include the satisfactory pass responses to the mandatory and discretionary conditions as well as the appropriate financial standing and satisfactory responses to the technical and professional ability questions laid out in the PQQ documentation around claims handling and litigation services.

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.4)Objective rules and criteria for participation
III.1.5)Information about reserved contracts
III.1.6)Deposits and guarantees required:
III.1.7)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.8)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:

III.2.3)Information about staff responsible for the performance of the contract

Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Negotiated procedure with prior call for competition

IV.1.3)Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement
Framework agreement with a single operator
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information

IV.2.1)Previous publication concerning this procedure

Notice number in the OJ S: 2019/S 098-237287

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 05/12/2019
Local time: 12:00

IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

Date: 09/01/2020

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 4 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: yes
Estimated timing for further notices to be published:

5 years.

VI.2)Information about electronic workflows

Electronic invoicing will be accepted
Electronic payment will be used
VI.3)Additional information:
VI.4)Procedures for review

VI.4.1)Review body

Official name: The Royal Courts of Justice
Postal address: Strand
Town: London
Postal code: WC2A 2LL
Country: United Kingdom

VI.4.2)Body responsible for mediation procedures

Official name: Network Rail
Postal address: The Quadrant: MK Elder Gate
Town: Milton Keynes
Postal code: MK9 1EN
Country: United Kingdom

VI.4.3)Review procedure

Precise information on deadline(s) for review procedures:

Network Rail will incorporate a 10 calendar day standstill period after notification of the unsuccessful participants and until such a point will not enter into the framework agreement for this requirement.

VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

31/10/2019