Tender for Credit Referencing and Fraud Investigation Services

Tender for Credit Referencing and Fraud Investigation Services

The Agreement shall be available for use by a broad range of public sector organisations (as defined in this document) for the delivery of the services as stated.

UK-West Malling: fraud audit services

2012/S 72-119529

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Kent County Council
Procurement -Commercial Services, Gibson Drive, Kings Hill
Contact point(s): Please see advert at www.businessportal.southeastiep.gov.uk
ME19 4QG West Malling
UNITED KINGDOM
E-mail: psg@kent.gov.uk

I.2)Type of the contracting authority

Regional or local authority
I.3)Main activity

General public services
I.4)Contract award on behalf of other contracting authorities

Section II: Object of the contract

II.1)Description
II.1.1)Title attributed to the contract by the contracting authority:

Credit Referencing and Fraud Investigation Services.
II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 6: Financial servicesa)Insurances services b)Banking and investment services
Main site or location of works, place of delivery or of performance: In accordance with best procurement practice, EU & UK Procurement Directives & Regulations, Commercial Services acting for Kent County Council (the Contracting Authority), in association with the National Fraud Authority wishes to create a nationally accessible Framework Agreement (the Agreement) for the supply and delivery of Credit Referencing and Fraud Investigation Services.
The Agreement shall be available for use by a broad range of public sector organisations (as defined in this document) for the delivery of the services as stated. The purpose of the Agreement is to develop a toolkit that allows authorised public sector organisations to make individual contracts with Suppliers utilising a compliantly let Framework with the aim of increasing value and decreasing public expenditure.
The Agreement will be accessible to all members, affiliates and associates of the Pro5 Group (being Central Purchasing Bodies as defined by the EU Combined Procurement Directive 2004/18/EC), Local Authority Councils, Central Government Departments and their Agencies, Regional Improvement and Efficiency Partnerships (RIEP), the Police Service, the Fire and Rescue Service, the NHS & NHS Trusts (including the Ambulance Service), Third Sector Organisations, Registered Charities, Registered Social Landlords, Educational Establishments (including schools and universities), Academic Centres, Coastguard Emergency Services, publicly funded organisations and publicly owned private companies, operating within the geographic boundaries of the United Kingdom, including Northern Ireland. Access to this Agreement shall be subject to the agreement of the Contracting Authority.
Information on other public bodies, third sector organisations, academic centres and publicly funded organisations can be found at: www.southeastiep.gov.uk / www.direct.gov.uk / www.edubase.gov.uk / www.schoolswebdirectory.co.uk / http://www.direct.gov.uk/en/Dl1/Directories/A-ZOfCentralGovernment/index.htm / www.police-information.co.uk / www.nhs.uk / www.attorneygeneral.gov.uk / www.charitycommission.gov.uk / www.idea.gov.uk / www.fireservice.co.uk / www.opsi.gov.uk / www.espo.org/ojeu-framework-permissible-users

Current members of the Regional Improvement and Efficiency Partnerships:
East Midlands: http://www.eastmidlandsiep.gov.uk.

London: http://www.capitalambition.gov.uk.

East: http://www.improvementeast.gov.uk.

North East: http://www.northeastiep.gov.uk.

North West: http://www.nwce.gov.uk.

South East: http://www.direct.gov.uk/en/Dl1/Directories/Localcouncils/DG_4003647.

For the purposes of this Agreement the Contracting Authority and Participating Authority shall have the following meanings:
Contracting Authority – shall mean the public sector body that has agreed to take responsibility for the tender process and contract formation relating to the supply and delivery of Credit Referencing and Fraud Investigation Services.
NUTS code UK

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves the establishment of a framework agreement
II.1.4)Information on framework agreement

Framework agreement with several operators
maximum number of participants to the framework agreement envisaged: 20
Duration of the framework agreement

Duration in months: 48
Estimated total value of purchases for the entire duration of the framework agreement

Estimated value excluding VAT:
Range: between 3 000 000 and 7 000 000 GBP

II.1.5)Short description of the contract or purchase(s)

The Framework Agreement is for the provision of Credit Referencing and Fraud Investigation Services for use by a wide range of Public and Third Sector organisations (as identified earlier in this document). The requirement will be divided into 4 LOTS – Company Checks, Person Checks, Employee Checks and Debt Prioritisation and Collection and shall be predominantly used to tackle, prevent and recover sums due as a result of fraudulent activity. The Agreement is the umbrella arrangement that shall have a number of Credit Reference Agencies (CRA’s), whose services may be accessed by permitted Participating Authorities, for the purposes of carrying out Credit Referencing and Fraud Investigation activities. These activities might be required for, but not be limited to, the following:
— housing allocations and benefits claims,
— procurement of goods or services,
— pre-employment screening,
— council tax fraud,
— trading standards,
— disabled blue badges,
— grants and social housing,
— single person discounts,
— debt prioritisation.
II.1.6)Common procurement vocabulary (CPV)

79212400, 66000000

II.1.7)Information about Government Procurement Agreement (GPA)
II.1.8)Lots

This contract is divided into lots: yes
Tenders may be submitted for one or more lots
II.1.9)Information about variants
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:

The Contracting Authority may decide at its sole discretion to award each LOT of the Agreement to more than one Supplier or not to award the Agreement at all.
The Agreement will be divided in to four LOTs, the table below gives an anticipated number of Suppliers per LOT. However, the Contracting Authority reserves the right to increase or decrease these numbers according to market conditions, tender responses and the need to ensure the delivery of best value.
Lot 1 – Company Credit Checks.
Lot 2 – Person Checks.
Lot 3 – Employee Checks.
Lot 4 – Debt Prioritisation and Collection services.
II.2.2)Information about options

Options: no
II.2.3)Information about renewals
II.3)Duration of the contract or time limit for completion

Duration in months: 48 (from the award of the contract)

Information about lots

Lot No: 1 Lot title: Company Credit Checks

1)Short description

In order to assist organisations in the management of its contracts and suppliers it is necessary for the organisation to carry out a series of background checks on its supplier base (current and potential) financial standing. These checks can be used to aid the organisation in proactively eliminating risk to itself and its wider community.
2)Common procurement vocabulary (CPV)

79212400, 66000000

3)Quantity or scope

Background – In order to assist organisations in the management of its contracts and suppliers it is necessary for the organisation to carry out a series of background checks on its supplier base (current and potential) financial standing. These checks can be used to aid the organisation in proactively eliminating risk to itself and its wider community. CRA’s have long been a recognised route in obtaining these background checks.
Taking the above into account this Agreement is to be populated with a number of CRA’s who can deliver the necessary information that will allow the organisation, as part of its risk management process, the information it requires.
4)Indication about different date for duration of contract or starting/completion

Duration in months: 48 (from the award of the contract)
5)Additional information about lots

It is anticipated that between 3 and 5 Suppliers will be appointed to this Lot.
Lot No: 2 Lot title: Person Checks

1)Short description

To help identify fraud and fraudulent activity the Supplier will be expected to work with an Authority to carry out a range of checks and searches on named individuals or groups as requested and directed by the Authority.
2)Common procurement vocabulary (CPV)

79212400

3)Quantity or scope

Background – In the UK organisations lose millions of pounds due to fraudulent or deceptive claims. In many cases the claimants are aware of their deception and as such are committing a criminal act. It is often difficult for an organisation to spot or even recognise that it is the object of deception, this could be due to the complexity of the deception itself, the sheer volume of requests it has to process and the cost involved in carrying out checks.
Public Sector bodies and organisations are a major target for the fraudster, who might be claiming for a range of benefits that they are not entitled – Social Security fraud for example. With the UK Government announcing budgetary restraints and cut it’s increasingly important to identify fraudulent and deceptive claims or claimants before any benefit is delivered and also to identify any existing benefit claims and payments that have been obtained through fraud or deception and to take appropriate action to reclaim the benefits and where appropriate prosecute those who make such claims. SSFA legislation outlines the provisions that Government bodies should follow in obtaining information about individuals in order to make a provision for the restriction of benefits for fraudulent claims and proceedings for such offences.
This LOT is solution led and may differ dependent on the requirement of the Participating Authority. The Supplier will be expected to work with the Participating Authority to develop a solution that fits the needs of the business.
Taking the above into account this Agreement is to be populated with a number of CRA’s who can deliver the necessary information that will allow an organisation, as part of its risk management and fraud prevention processes, the information it requires.
Basic Requirement – To help a Participating Authority identify fraud and fraudulent activity the Supplier will be expected to work with the Authority to carry out a range of checks and searches on named individuals or groups as requested and directed by the Authority. These checks may include but not be limited to:
— identity checks,
— contact detail (address, telephone numbers etc),
— residency checks (rights to reside in the UK),
— tenancy checks,
— bank account details,
— credit ratings,
— payment record (i.e. credit card defaults, loan defaults, mortgage defaults etc),
— income checks,
— evidence of housing fraud or similar fraud,
— permit to work checks,
— single person discount checks.
The detail obtained by the Participating Authority from the CRA in relation to any Person Checks shall be used to obtain, by any and all legal means available to it, the return of any benefit already delivered, to refuse any fraudulent or deceptive claim and to pursue through a court of law any target who it believes is undertaking criminal activity in respect of the subject of the request for information.
4)Indication about different date for duration of contract or starting/completion

Duration in months: 48 (from the award of the contract)
5)Additional information about lots

It is anticipated that the number of suppliers appointed to this lot will be between 3 and 5.
Lot No: 3 Lot title: Employee Checks

1)Short description

This Lot is concerned with the checking and validating of potential or current employees to ensure information provided by a interview candidate, potential employee or current employee is accurate and not mis-leading.
2)Common procurement vocabulary (CPV)

79212400

3)Quantity or scope

Background – the number of applications received for a position have increased dramatically making the selection of the right candidate an increasingly difficult skill. Organisations and interviewers rely heavily on the accuracy of the information provided by an applicant – from name, address and bank details through to qualifications, previous employment details advised on Curriculum Vitaes (CV’s). In some instances the sheer volume of candidates and lack of available resource means that accuracy checks and validation of data is not always carried out. On occasion failings in the accuracy of information provided do not become known during the selection process but becomes apparent after a position has been offered and accepted and the candidate is in situ.
Taking the above into account this Agreement is to be populated with a number of CRA’s who can deliver the necessary information that will allow the organisation, as part of its risk management process, the information it requires.
Basic Requirement – The Supplier will be expected to carry out the following checks on job applicants at the request of the Participating Authority. These checks may include but not be limited to:
— CV validation (qualification, job verification),
— identity checks,
— bank account validation,
— background checks,
— financial probity,
— rights to work.
The detail obtained by the Participating Authority from the CRA in relation to any Employee Check shall be used in conjunction with its recruitment process in order to ascertain the suitability of a candidate for the role or position advertised or offered.
4)Indication about different date for duration of contract or starting/completion

Duration in months: 48 (from the award of the contract)
5)Additional information about lots

It is anticipated to appoint between 3 and 5 suppliers to this Lot.
Lot No: 4 Lot title: Debt Prioritisation and Collection Services

1)Short description

Public sector bodies often find that they have a significant amount of monies owed to them by the ordinary citizen and businesses (ie Council Tax, rent, business rents etc). In some circumstances an Authority may not have the capacity or capability to undertake the prioritisation or collection of this debt and may require to employ the services of companies who specialise in this field.
2)Common procurement vocabulary (CPV)

79212400, 66000000

3)Quantity or scope

Background – Public sector bodies often find that they have a significant amount of monies owed to them by the ordinary citizen and businesses (ie Council Tax, rent, business rents etc). In some circumstances an Authority may not have the capacity or capability to undertake the prioritisation or collection of this debt and may require to employ the services of companies who specialise in this field.
Taking the above into account this LOT is to be populated with a number of organisations who can deliver the necessary information that will allow the organisation, as part of its risk management process, the information it requires.
Basic Requirement – The Supplier will be expected to work with a Participating Authority to assist in developing a strategy for dealing with this important aspect of its business activity.
4)Indication about different date for duration of contract or starting/completion

Duration in months: 48 (from the award of the contract)
5)Additional information about lots

It is anticipated that this Lot will be populated with between 3 and 5 Suppliers.

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.1.4)Other particular conditions
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: Any supplier may be disqualified who:
(a) is bankrupt or is being wound up, where his affairs are being administered by the court, where he has entered into an arrangement with creditors, where he has suspended business activities or is in any analogous situation arising from a similar procedure under national laws and regulations;
(b) is the subject of proceedings for a declaration of bankruptcy, for an order compulsory winding up the administration by the court or of an arrangement with creditors or of any other similar proceedings under national laws and regulations;
(c) has been convicted by a judgment which has the force of res judicata in accordance with the legal provisions of the country of any offence concerning his professional conduct;
(d) has been guilty of grave professional misconduct proven by any means which the contract authorities can demonstrate;
(e) has not fulfilled obligations relating to the payment of social security contributions in accordance with the legal provisions of the country in which he is established or with those of the country of the contracting authority;
(f) has not fulfilled obligations relating to the payment of taxes in accordance with the legal provisions of the country in which he is established or with those of the country of the contracting authority;
(g) is guilty of serious misrepresentation in supplying the information required under this Section or has not supplied such information;
(h) has been the subject of a conviction for participation in a criminal organization, as defined in Article 2(1) of Council Joint Action 98/733/JHA;
(i) has been the subject of a conviction for corruption, as defined in Article 3 of the Council Act of 26.5.1972 and Article 3(1) of Council Joint Action 98/742/JHA3 respectively;
(j)has been the subject of a conviction for fraud within the meaning of Article 1 of the Convention relating to the protection of the financial interests of the European Communities;
(k) has been the subject of a conviction for money laundering, as defined in Article 1 of Council Directive 91/308/EEC of 10.6.1991 on prevention of the use of the financial system for the purpose of money laundering.
III.2.2)Economic and financial ability
III.2.3)Technical capacity
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure

Open
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria
IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:

Y12077
IV.3.2)Previous publication(s) concerning the same contract
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Payable documents: no
IV.3.4)Time limit for receipt of tenders or requests to participate

23.5.2012 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender

in days: 120 (from the date stated for receipt of tender)
IV.3.8)Conditions for opening tenders

Date: 23.5.2012 – 13:00

Section VI: Complementary information

VI.1)Information about recurrence
VI.2)Information about European Union funds
VI.3)Additional information

The closing date for submission of full and final tenders is 12:00 noon on 23.5.2012. Tenders submitted after this date will not be accepted.
Any questions or clarifications must be submitted through the ProContract portal no later than 14th May 2012. The Contracting Authority will endeavour to answer all questions and clarification requests prior to the submission date, however those received after the 14.5.2012 may not be answered.
This opportunity will be completed electronically via ProContract, a site run by Due North. Interested organisations should go to www.businessportal.southeastiep.gov.uk to register and express interest. Once you have successfully expressed interest via the portal you will be sent an email directing you to the ProContract site from which you will be able to access and download the invitation to tender documentation and any other relevant information. This email should be retained, as it will contain your direct link to the ProContract portal, for information purposes only the link is www.businessportal.southeastiep.gov.uk/procontract/supplier.nsf do not use this link now.

Tenderers should also note that final submissions must be made via ProContract, no other submission route is permitted. Failure to follow this path may result in the tender submission being disregarded.
All documents pertaining to this opportunity will be available for download via the ProContract portal from the outset. Please ensure you are able to download all files immediately after accessing the ProContract portal.
It is not envisaged that the tender process leading to the creation of the Agreement will involve an electronic auction process. However, Participating Authorities may elect to execute an electronic auction as part of any future mini competitions under this Agreement.

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained
VI.5)Date of dispatch of this notice:

11.4.2012