Tender for CRM and Customer Portal Software

Tender for CRM and Customer Portal Software

In March 2021 Thrive’s board agreed a business case to deploy the Microsoft 365 technology stack over a three-year programme in the form of an Enterprise Resource Planning tool replacing legacy systems.

CRM and Portals Software and Associated Services (Microsoft 365 Platform)

Thrive Homes Limited

Contract summary

 

Industry

  • Software package and information systems – 48000000

Location of contract

HP3 9TD

Value of contract

£500,000

Procurement reference

TH2222c

Published date

20 June 2021

Closing date

26 July 2021

Closing time

12pm

Contract start date

11 October 2021

Contract end date

10 October 2027

Contract type

Supply contract

Procedure type

Open procedure (OJEU)

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

 

Description

Thrive wants to embark on a business transformation programme which will improve front and back end services for both customers and colleagues. The way in which the social housing sector makes use of IT is undergoing a radical change, often utilising cloud-based technologies that allow information to flow seamlessly throughout an organisation, ideally suited to an agile and mobile operating environment.
Thrive’s Strategic Framework includes strategic objectives for customers, staff, and technology. The strategic objectives of “a good place to work” wants to see more people work remotely and recognise that a “one size fits all” model doesn’t meet the expectations of different generations. In respect of the technology the strategic objectives are to develop the role of technology to improve operational efficiency and effectiveness for both customers and staff.
To meet these strategic objectives, it is clear that the number of different applications and it uses, as this complexity is hindering achievement of its strategic objectives, which is concentrated around growth, financial resilience, enhanced working environment and a fair deal for customers.
In March 2021 Thrive’s board agreed a business case to deploy the Microsoft 365 technology stack over a three-year programme in the form of an Enterprise Resource Planning tool replacing legacy systems.
There will be four procurement lots in total enabling more than one supplier to be successful. A summary of the procurement lots is shown below.
• Lot 1 – Rent Accounting and Services Charges
• Lot 2 – Housing Management
• Lot 3 – Finance Management
• Lot 4 – CRM and Customer Portal
Please note the tender processes for all Lots will commence in June. The final presentations for all four lots will take place in September with tenders awarded simultaneously at the start of October. The projects for all four lots will commence in October.

Apply via: https://xantive.supplierselect.com/

 

How to apply

 

Follow the instructions given in the description or the more information section.

 

About the buyer

 

Address

Westside
Hemel Hempstead
HP3 9TD
England

Telephone

01923 693823

Email

procurement@thrivehomes.org.uk

Website

https://xantive.supplierselect.com/