Tender for CRM and Job Scheduling Licenses

Tender for CRM and Job Scheduling Licenses

Places for People are seeking to appoint a sole supplier of software license services that can deliver both customer relationship management and job scheduling licenses.

United Kingdom-Preston: Software package and information systems

2019/S 184-448486

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Places for People Group Ltd
4 The Pavilions, Port Way
Preston
PR2 2YB
United Kingdom
Contact person: Neil Jones
Telephone: +44 1772897200
E-mail: neil.jones@placesforpeople.co.uk
Fax: +44 1772897200
NUTS code: UK
Internet address(es):Main address: www.placesforpeople.co.uk

Address of the buyer profile: www.placesforpeople.co.uk

I.2)Information about joint procurement

The contract is awarded by a central purchasing body

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://www.delta-esourcing.com/tenders/UK-UK-Preston:-Software-package-and-information-systems./58BXVS2TC5
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Housing and community amenities

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Project Synergy Phase 2 CRM and Scheduling

II.1.2)Main CPV code

48000000

II.1.3)Type of contract

Services

II.1.4)Short description:

Places for People are seeking to appoint a sole supplier of software license services that can deliver both customer relationship management and job scheduling licenses. The successful vendor will be able to meet the requirements laid out in the functional and non-functional requirements which accompany this tender.

II.1.5)Estimated total value

Value excluding VAT: 15 000 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:

II.2.2)Additional CPV code(s)

48445000
48330000

II.2.3)Place of performance

NUTS code: UK
Main site or place of performance:

UNITED KINGDOM.

II.2.4)Description of the procurement:

Places for People are currently undertaking a business transformation project entitled project synergy, which was commissioned to review all our property management business processes and applications with the intention to propose a simplified operating landscape to be supported by an enabling integrated property management solution.

Places for People has a number of distinct property management companies, covering all tenures and providing property management and landlord services within the Group. Each of these businesses have their own identity, business processes, operating models and property management applications.

Project synergy’s objectives are:

— to enhance the customer, staff and client experience,

— to increase the operational efficiency of each property management company, and ultimately the Group,

— to support our growth agenda and ambition to be the market leader.

For the first phase of project synergy, Places for People conducted an OJEU compliant competitive dialogue procedure to do a deep dive into the software market to determine the best technical solutions to meet the needs of the group. From this first phase we have identified Civica and their CX platform as the basis for our requirements in terms of a housing management and service charges systems. The Group has also concluded the procurement of a middleware provider called Dell Boomi, to facilitate the integration between all the selected software products.

This second phase of procurement is seeking to appoint a software license provider for customer relations management and job scheduling. For this contract Places for People are seeking to appoint a sole supplier of software license services that can deliver both CRM and job scheduling licenses and the successful vendor will be able to meet our requirements laid out in the functional and non-functional requirements. We will then select a design and implementation partner to work collaboratively with Places for People and with Civica to build a solution that delivers the objectives of the project.

Documents related to the previous procurement can be found here in the link below, but are for context and information only https://www.dropbox.com/sh/tyx5il170y3q9h6/AABB5-VBRW7-Gj7VmP1-UJpna?dl=0

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Qualitative / Weighting: 70
Cost criterion – Name: Quantitative / Weighting: 30

II.2.6)Estimated value

Value excluding VAT: 15 000 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 120
This contract is subject to renewal: no

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/58BXVS2TC5

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

As prescribed within the supporting documentation.

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure
Accelerated procedure
Justification:

Places for People’s use of the accelerated procedure would is justified given the urgency of this project caused by the inability to appoint a suitable vendor during the first procurement phase. As such an accelerated OJEU compliant route is need to appoint a supplier to enable timescales for the overall solution to be achieved.

IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 07/10/2019
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 12 (from the date stated for receipt of tender)

IV.2.7)Conditions for opening of tenders

Date: 07/10/2019
Local time: 12:00

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows

VI.3)Additional information:

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

For more information about this opportunity, please visit the Delta eSourcing portal at:

https://www.delta-esourcing.com/tenders/UK-UK-Preston:-Software-package-and-information-systems./58BXVS2TC5

To respond to this opportunity, please click here:

https://www.delta-esourcing.com/respond/58BXVS2TC5

Go reference: GO-2019920-PRO-15381802

VI.4)Procedures for review

VI.4.1)Review body

Crown Commercial Services
1 Horse Guards Road
London
SW1A 2HQ
United Kingdom
Telephone: +44 3450103503
E-mail: supplier@crowncommercial.gov.uk
Fax: +44 3450103503Internet address: https://www.gov.uk/government/organisations/crown-commercial-service

VI.4.2)Body responsible for mediation procedures

High Court of England and Wales
Royal Courts of Justice, Strand
London
WC2A 2LL
United Kingdom
Telephone: +44 2079476000
E-mail: royalcourtsofjustice.jc@citizensadvice.org.uk
Fax: +44 2079476000
VI.4.3)Review procedure

VI.4.4)Service from which information about the review procedure may be obtained

Crown Commercial Services
1 Horse Guards Road
London
SW1A 2HQ
United Kingdom
Telephone: +44 3450103503
E-mail: supplier@crowncommercial.gov.uk
Fax: +44 3450103503Internet address: https://www.gov.uk/government/organisations/crown-commercial-service

VI.5)Date of dispatch of this notice:

20/09/2019