Tender for CRM and MDM Solution

Tender for CRM and MDM Solution

Buckinghamshire Council seeks tenders from suitably qualified and experienced organisations for the provision of a corporate, modern Customer Relationship Platform.

Opportunity Id
DN619010
Title
The Provision of a CRM and MDM Solution
Categories
271440 – Software
271501 – Services
Description

The Buckinghamshire Council seeks tenders from suitably qualified and experienced organisations for the provision of a corporate, modern Customer Relationship Platform (CRM) that supports the Council’s vision of a “Customer First” culture. Our vision is to give residents more free-time by making everything they do with the Council faster and easier. We need modern tools to achieve this, harnessing the power of Master Data Management (MDM) to enable a ‘single view of the customer’ and integrate with existing Line of Business systems. This cloud hosted system will provide rich, unfettered data to help promote the seamless digital journey from the Buckinghamshire Council website. The solution will include (but not be limited to) the following: hosting, licensing, maintenance, upgrades, consultancy, customisation, configuration, data cleansing, data migration, Implementation, initial training, ongoing support.

Region(s) of supply
Buckinghamshire CC
Estimated value
N/A
Keywords
MDM, Digital Platform, CRM

Key dates

Estimated contract dates

Start date
03/01/2023
End date
02/01/2028

Expression of interest window

From 19/08/2022 14:05 to 19/09/2022 14:30

Contact details

Buyer
Buckinghamshire Council
Contact
Helen Bold
Telephone
01296 383660
Address
Walton Street Offices
Aylesbury
Buckinghamshire
HP20 1UA