Tender for CRM Software Licenses and Installation

Tender for CRM Software Licenses and Installation

Provision of Customer Relationship management software together with integration/installation and ongoing support.

United Kingdom-Brighton: Software package and information systems

2013/S 127-218613

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

The Pensions Regulator
Napier House, Trafalgar Place
For the attention of: Sharon Stewart, Kate Byrne
BN1 4DW Brighton
UNITED KINGDOM
Telephone: +44 1273627275
E-mail: sharon.stewart@thepensionsregulator.gsi.gov.uk
Fax: +44 1273627275

Internet address(es):

General address of the contracting authority: www.thepensionsregulator.gov.uk

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

National or federal agency/office
I.3)Main activity

Economic and financial affairs
I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description
II.1.1)Title attributed to the contract by the contracting authority:

TPR448 – CRM Software Licences and Installation/Integration Services
II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: Brighton
NUTS code UKJ21

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s)

Provision of Customer Relationship management software together with integration/installation and ongoing support
II.1.6)Common procurement vocabulary (CPV)

48000000, 72200000, 72590000, 72820000, 72330000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes
II.1.8)Lots

This contract is divided into lots: yes
Tenders may be submitted for all lots
II.1.9)Information about variants

Variants will be accepted: yes
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:

Estimated value excluding VAT:
Range: between 180 000 and 1 750 000 GBP
II.2.2)Information about options

Options: yes
Description of these options: The intial term of the contract is envisaged to be 2 years with three extension options of 1 year at the Regulator’s discretion. However the Regulator may opt to award a longer initial contract term with fewer extension options dependent on pricing. However any contract length will not be greater than 5 years (60 months)
II.2.3)Information about renewals
II.3)Duration of the contract or time limit for completion

Duration in months: 60 (from the award of the contract)

Information about lots

Lot No: 1 Lot title: Provision of CRM Software license, maintenance and support

1)Short description

Provision of CRM Software license, maintenance and support
2)Common procurement vocabulary (CPV)

48000000

3)Quantity or scope

Estimated value excluding VAT:
Range: between 180 000 and 400 000 GBP
4)Indication about different date for duration of contract or starting/completion

Duration in months: 60 (from the award of the contract)
5)Additional information about lots

The Contracting Authority intends to use an eTendering system in this procurement exercise and reserves the right to use a reverse auction.
The pricing quoted is based on a 2 year contract.
The intial term of the contract is envisaged to be 2 years with three extension options of 1 year at the Regulator’s discretion. However the Regulator may opt to award a longer initial contract term with fewer extension options dependent on pricing. However any contract length will not be greater than 5 years (60 months)
Lot No: 2 Lot title: Solution Delivery Services

1)Short description

Solution Delivery Services
2)Common procurement vocabulary (CPV)

48000000

3)Quantity or scope
4)Indication about different date for duration of contract or starting/completion

Duration in months: 60 (from the award of the contract)
5)Additional information about lots

The intial term of the contract is envisaged to be 2 years with three extension options of 1 year at the Regulator’s discretion. However the Regulator may opt to award a longer initial contract term with fewer extension options dependent on pricing. However any contract length will not be greater than 5 years (60 months)
Lot No: 3 Lot title: Data Management Services

1)Short description

Data Management Services
2)Common procurement vocabulary (CPV)

72000000

3)Quantity or scope

Estimated value excluding VAT:
Range: between 100 000 and 500 000 GBP
4)Indication about different date for duration of contract or starting/completion

Duration in months: 60 (from the award of the contract)
5)Additional information about lots

The Contracting Authority intends to use an eTendering system in this procurement exercise and reserves the right to use a reverse auction.
Estimated costs are based on a 2 year contract.
The initial term of the contract is envisaged to be 2 years with three extension options of 1 year at the Regulator;s discretion. However the Regulator may opt to award a longer initial contract term with fewer extension options dependent on pricing. However any contract length will not be greater than 5 years (60 months)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

Consortium/Partnership bids are welcomed.
III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: Suppliers Instructions How to Express Interest in this Tender~: 1. Register your company on the eSourcing portal (this is only required once) – Browse to the eSourcing Portal: https://thepensionsregulator.bravosolution.co.uk and click the link to register – Accept the terms and conditions and click ‘continue’ – Enter your correct business and user details – Note the username you chose and click ‘Save’ when complete – You will shortly receive an email with your unique password (please keep this secure) 2. Express an Interest in the tender – Login to the portal with the username/password – Click the ‘PQQs / ITTs Open To All Suppliers’ link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier) – Click on the relevant PQQ/ ITT to access the content. – Click the ‘Express Interest’ button at the top of the page. – This will move the PQQ /ITT into your ‘My PQQs/ My ITTs’ page. (This is a secure area reserved for your projects only) -You can now access any attachments by clicking ‘Buyer Attachments’ in the ‘PQQ/ ITT Details’ box 3. Responding to the tender – Click ‘My Response’ under ‘PQQ/ ITT Details’, you can choose to ‘Create Response’ or to ‘Decline to Respond’ (please give a reason if declining) – You can now use the ‘Messages’ function to communicate with the buyer and seek any clarification – Note the deadline for completion, then follow the onscreen instructions to complete the PQQ/ ITT – There may be a mixture of online & offline actions for you to perform (there is detailed online help available) You must then submit your reply using the ‘Submit Response’ button at the top of the page. If you require any further assistance please consult the online help, or contact the eTendering help desk. To express interest in the forthcoming tender, please may we ask for you to confirm via email to aprocurement@thepensionsregulator.gsi.gov.uk. You will need to register on our eTendering portal to receive the ITT. The link can be found below. https://thepensionsregulator.bravosolution.co.uk

We advise you to view the supplier help guide that is available on the home page once you have followed the link above. Once you are registered on the portal may we please also ask for you to confirm that you have done so, and include the name of the person who has been set up as the contact when you registered. This is helpful to us as your organisation may have already registered on the portal before, but we would like to ensure that all communication put through the portal in relation to this opportunity goes to the correct part of your business.
Please note that The Pensions Regulator does not envisage entering into any further correspondence relating to this procurement prior to issue of the invitation to tender.
IMPORTANT: You are requested to reply to this email within 3 days of receipt to:
(i) Express your interest in receiving the tender documents once published
(ii) Confirm that you have registered on our Bravo eTendering site, and confirm the user name from your organisation that has been used during the registration
(iii) In the event you do not wish to participate, please give the reasons why.

III.2.2)Economic and financial ability
III.2.3)Technical capacity
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure

Open
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria
IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:

TPR448
IV.3.2)Previous publication(s) concerning the same contract

no
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Payable documents: no
IV.3.4)Time limit for receipt of tenders or requests to participate

6.8.2013 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender

in days: 120 (from the date stated for receipt of tender)
IV.3.8)Conditions for opening of tenders

Date: 6.8.2013 – 12:00
Place:

Napier House, Brighton

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information

The Contracting Authority intends to use an eTendering system in this procurement exercise and reserves the right to use a reverse auction.
The Regulator may opt to award for an initial longer term contract with fewer extensions dependent on pricing. However the total contract length will no be greater than 5 years.
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures

The Pensions Regulator
Napier House, Trafalgar Place
BN1 4DW Brighton
UNITED KINGDOM
E-mail: aprocurement@tpr.gsi.gov.uk

VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:27.6.2013