Tender for CRM System Purchase

Tender for CRM System Purchase

Lot 1: Integrated CRM and finance system purchase.

United Kingdom-Redcar: Software package and information systems

2019/S 245-603218

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Official name: Centre for Process Innovation
Postal address: Wilton Centre, Wilton
Town: Redcar
NUTS code: UKC
Postal code: TS10 4RF
Country: United Kingdom
Contact person: Procurement Department
E-mail: e-tendering@uk-cpi.com
Telephone: +44 1740625716
Internet address(es):Main address: www.uk-cpi.com/tenders

Address of the buyer profile: www.uk-cpi.com

I.2)Information about joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://ne1procurementservices.com/
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Other activity: Technology development

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Provision of a Integrated Finance and CRM System Purchase/Upgrade of Existing Systems

Reference number: 1528

II.1.2)Main CPV code

48000000

II.1.3)Type of contract

Services

II.1.4)Short description:

Following an in-depth review of current capability and system performance, the current finance and CRM systems were highlighted as an area in need of investment. CPI believe that in order to improve the current capability, either new systems must be purchased or the current systems require upgrades. In order to ensure efficiencies and enable seamless data transfer between systems, CPI seek a fully integrated CRM and finance system, which is supported in its integrated state by the manufacturer and any third party support partner.

This tender is split into 2 lots:

Lot 1: Integrated CRM and finance system purchase;

Lot 2: Sage partner for upgrades to existing systems and provision of ongoing day to day support.

II.1.5)Estimated total value

Value excluding VAT: 600 000.00 EUR

II.1.6)Information about lots

This contract is divided into lots: yes
Tenders may be submitted for all lots
Maximum number of lots that may be awarded to one tenderer: 1
The contracting authority reserves the right to award contracts combining the following lots or groups of lots:

CPI will award either Lot 1 or Lot 2 depending on budget availability and bid suitability.

II.2)Description

II.2.1)Title:

Integrated CRM and Finance System Purchase

Lot No: 1

II.2.2)Additional CPV code(s)

48000000

II.2.3)Place of performance

NUTS code: UK

II.2.4)Description of the procurement:

This lot is for the purchase of a new integrated CRM and finance solution, with provision of ongoing support, through additional licenses, upgrades, modifications, maintenance and after sales support.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48
This contract is subject to renewal: yes
Description of renewals:

This framework will run for an initial 24-month period, with 2 x 12-month extensions available.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: yes
Identification of the project:

Upon successful award, the requirements of this Tender can be procured by any department, branch, division, business unit, site, subsidiary or any other legal entity of CPI, against any existing or future project and/or order, whether or not it is part funded by the European Regional Development Fund (ERDF) Competitive Programme 2014 – 2020, or any subsequent replacement Competitive Programme

II.2.14)Additional information
II.2)Description

II.2.1)Title:

Sage Partner for Upgrades to Existing Systems and Provision of Ongoing Day to Day Support

Lot No: 2

II.2.2)Additional CPV code(s)

48000000

II.2.3)Place of performance

NUTS code: UK

II.2.4)Description of the procurement:

This lot is for the upgrade to the existing infrastructure, with provision of ongoing support through additional licenses, upgrades, modifications, maintenance and after sales support.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48
This contract is subject to renewal: yes
Description of renewals:

This framework will run for an initial 24-month period, with 2 x 12-month extensions available.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: yes
Identification of the project:

Upon successful award, the requirements of this Tender can be procured by any department, branch, division, business unit, site, subsidiary or any other legal entity of CPI, against any existing or future project and/or order, whether or not it is part funded by the European Regional Development Fund (ERDF) Competitive Programme 2014 – 2020, or any subsequent replacement Competitive Programme

II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure

IV.1.3)Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement
Framework agreement with a single operator
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 24/01/2020
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English
IV.2.6)Minimum time frame during which the tenderer must maintain the tender

IV.2.7)Conditions for opening of tenders

Date: 24/01/2020
Local time: 12:01

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows
VI.3)Additional information:
VI.4)Procedures for review

VI.4.1)Review body

Official name: Centre for Process Innovation Ltd
Town: Redcar
Postal code: TS10 4RF
Country: United Kingdom
E-mail: e-tendering@uk-cpi.com
Telephone: +44 1740625716Internet address: www.uk-cpi.com
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

17/12/2019