Tender for Customer Satisfaction Surveys
Network Homes wishes to carry out several distinct surveys across its residents to track levels of satisfaction with our services.
United Kingdom-Middlesex: Customer satisfaction survey
2019/S 142-349677
Contract notice
Services
Directive 2014/24/EU
Section I: Contracting authority
I.1)Name and addresses
Olympic Office Centre, 8 Fulton Road, Wembley
Middlesex
HA9 0NU
United Kingdom
Contact person: Nina Sharma
Telephone: +44 2087825476
E-mail: Tenders@networkhomes.org.uk
NUTS code: UKI
I.3)Communication
I.4)Type of the contracting authority
I.5)Main activity
Section II: Object
II.1.1)Title:
Customer Satisfaction Surveys
II.1.2)Main CPV code
II.1.3)Type of contract
II.1.4)Short description:
Network Homes wishes to carry out several distinct surveys across its residents to track levels of satisfaction with our services. More specifically, Network Homes wants to monitor the outcomes which result from service interactions with our residents. This has been the Network Homes strategy for the past 5 years because the organisation believes that service interaction points are particularly important in shaping the perceptions of us amongst our residents.
II.1.5)Estimated total value
II.1.6)Information about lots
II.2.3)Place of performance
London.
II.2.4)Description of the procurement:
The provider will be required to conduct surveys of our residents.
II.2.5)Award criteria
II.2.6)Estimated value
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
II.2.9)Information about the limits on the number of candidates to be invited
As per the contract documents.
II.2.10)Information about variants
II.2.11)Information about options
II.2.13)Information about European Union funds
Section III: Legal, economic, financial and technical information
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
Section IV: Procedure
IV.1.1)Type of procedure
IV.1.8)Information about the Government Procurement Agreement (GPA)
IV.2.2)Time limit for receipt of tenders or requests to participate
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates
IV.2.4)Languages in which tenders or requests to participate may be submitted:
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
Section VI: Complementary information
VI.1)Information about recurrence
VI.2)Information about electronic workflows
VI.3)Additional information:
The Contracting Authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-UK-Middlesex:-Customer-satisfaction-survey./ZE9M5CC592
To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/ZE9M5CC592
GO Reference: GO-2019722-PRO-15136651
VI.4.1)Review body
Olympic Office Centre, 8 Fulton Road
Wembley
HA9 0NU
United Kingdom
Telephone: +44 2087825476
E-mail: Procurement@networkhomes.org.uk
VI.4.4)Service from which information about the review procedure may be obtained
Royal Courts of Justice, The Strand
London
WC2A 2LL
United Kingdom
Telephone: +44 2087825476
VI.5)Date of dispatch of this notice: