Tender for Customer Self Service Portal Solution
Providing customers with an advanced experience from managing their account to reporting repairs, booking appointments, tracking queries and making transactions.
United Kingdom-Letchworth Garden City: IT services: consulting, software development, Internet and support
2018/S 233-531711
Contract notice
Works
Directive 2014/24/EU
Section I: Contracting authority
I.1)Name and addresses
Rowan House, Avenue one
Letchworth Garden City
SG6 2WW
United Kingdom
Contact person: Julie Sperritt
Telephone: +44 7860874430
E-mail: ITProcurement@settlegroup.org.uk
NUTS code: UKH2
I.3)Communication
I.4)Type of the contracting authority
I.5)Main activity
Section II: Object
II.1.1)Title:
Customer Self Service Portal Solution Driven by Dynamics 365
II.1.2)Main CPV code
II.1.3)Type of contract
II.1.4)Short description:
Providing customers with an advanced experience from managing their account to reporting repairs, booking appointments, tracking queries and making transactions.
We are looking for an innovative partner to continuously enhance our customer offering through technology. We aim to be available at all times to customers and colleagues and to move into the predictive service sphere, IoT and AI.
II.1.6)Information about lots
II.2.2)Additional CPV code(s)
II.2.3)Place of performance
Bedfordshire and Hertfordshire
II.2.4)Description of the procurement:
Providing customers with an advanced experience from managing their account to reporting repairs, booking appointments, tracking queries and making transactions.
We are looking for an innovative partner to continuously enhance our customer offering through technology. We aim to be available at all times to customers and colleagues and to move into the predictive service sphere, IoT and AI.
II.2.5)Award criteria
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
12 month renewal option maybe available subject to criteria being met.
II.2.10)Information about variants
II.2.11)Information about options
II.2.13)Information about European Union funds
Section III: Legal, economic, financial and technical information
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
See uploaded documents for details.
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
III.2.2)Contract performance conditions:
See uploaded documents for details.
III.2.3)Information about staff responsible for the performance of the contract
Section IV: Procedure
IV.1.1)Type of procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.8)Information about the Government Procurement Agreement (GPA)
IV.2.2)Time limit for receipt of tenders or requests to participate
IV.2.4)Languages in which tenders or requests to participate may be submitted:
IV.2.7)Conditions for opening of tenders
Section VI: Complementary information
VI.1)Information about recurrence
VI.2)Information about electronic workflows
VI.3)Additional information:
The contracting authority considers that this contract may be suitable for economic operators that are Small or Medium Enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:
To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/J57W4MWK7Q
GO Reference: GO-20181130-PRO-13645451
VI.4.1)Review body
Rowan House, avenue One
Letchworth garden city
SG6 2WW
United Kingdom
Telephone: +44 7860874430
E-mail: ITProcurement@settlegroup.org.ukInternet address: www.settlegroup.org.uk
VI.5)Date of dispatch of this notice: