Tender for Customer Self Service Portal Solution

Providing customers with an advanced experience from managing their account to reporting repairs, booking appointments, tracking queries and making transactions.

United Kingdom-Letchworth Garden City: IT services: consulting, software development, Internet and support

2018/S 233-531711

Contract notice

Works

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Settle
Rowan House, Avenue one
Letchworth Garden City
SG6 2WW
United Kingdom
Contact person: Julie Sperritt
Telephone: +44 7860874430
E-mail: ITProcurement@settlegroup.org.uk
NUTS code: UKH2

Internet address(es):Main address: www.settlegroup.org.uk

I.2)Information about joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://www.delta-esourcing.com

Additional information can be obtained from the abovementioned address

Tenders or requests to participate must be submitted electronically via: https://www.delta-esourcing.com

Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Other type: Co-operative and Community Benefit Society

I.5)Main activity

Housing and community amenities

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Customer Self Service Portal Solution Driven by Dynamics 365

II.1.2)Main CPV code

72000000

II.1.3)Type of contract

Works

II.1.4)Short description:

Providing customers with an advanced experience from managing their account to reporting repairs, booking appointments, tracking queries and making transactions.

We are looking for an innovative partner to continuously enhance our customer offering through technology. We aim to be available at all times to customers and colleagues and to move into the predictive service sphere, IoT and AI.

II.1.5)Estimated total value

II.1.6)Information about lots

This contract is divided into lots: no

II.2)Description

II.2.1)Title:

II.2.2)Additional CPV code(s)

72421000

72200000

72212517

72212400

72210000

72212000

72212200

72420000

48000000

48224000

48517000

II.2.3)Place of performance

NUTS code: UKH2

Main site or place of performance:

Bedfordshire and Hertfordshire

II.2.4)Description of the procurement:

Providing customers with an advanced experience from managing their account to reporting repairs, booking appointments, tracking queries and making transactions.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36

This contract is subject to renewal: yes

Description of renewals:

12 month renewal option maybe available subject to criteria being met.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

See uploaded documents for details.

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents

III.1.5)Information about reserved contracts

III.2)Conditions related to the contract

III.2.2)Contract performance conditions:

See uploaded documents for details.

III.2.3)Information about staff responsible for the performance of the contract

Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure

IV.1.3)Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement

Framework agreement with a single operator

IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue

IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no

IV.2)Administrative information

IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 21/01/2019

Local time: 12:00

IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

IV.2.7)Conditions for opening of tenders

Date: 21/01/2019

Local time: 12:01

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about electronic workflows

Electronic ordering will be used

Electronic invoicing will be accepted

Electronic payment will be used

VI.3)Additional information:

The contracting authority considers that this contract may be suitable for economic operators that are Small or Medium Enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

For more information about this opportunity, please visit the Delta eSourcing portal at:

https://www.delta-esourcing.com/tenders/UK-UK-Letchworth-garden-city:-IT-services:-consulting%2C-software-development%2C-Internet-and-support./J57W4MWK7Q

To respond to this opportunity, please click here:

https://www.delta-esourcing.com/respond/J57W4MWK7Q

GO Reference: GO-20181130-PRO-13645451

VI.4)Procedures for review

VI.4.1)Review body

Settle
Rowan House, avenue One
Letchworth garden city
SG6 2WW
United Kingdom
Telephone: +44 7860874430
E-mail: ITProcurement@settlegroup.org.ukInternet address: www.settlegroup.org.uk

VI.4.2)Body responsible for mediation procedures

VI.4.3)Review procedure

VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

30/11/2018