Tender for Debt and Consumer Information Advice Services

Tender for Debt and Consumer Information Advice Services

Staffordshire County Council is carrying out a tendering exercise for the provision of Debt, Benefit and Consumer Information and Advice Services within the County of Staffordshire.

United Kingdom-Stafford: Other community, social and personal services

2013/S 137-238421

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Staffordshire Procurement
Wedgwood Building, Tipping Street
For the attention of: Helen Fry
ST16 2DH Stafford
UNITED KINGDOM
Telephone: +44 1785854288
E-mail: helen.fry@staffordshire.gov.uk
Fax: +44 1785277411

Internet address(es):

General address of the contracting authority: www.staffordshire.gov.uk/purchasing

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Regional or local authority
I.3)Main activity

General public services
I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: yes

Newcastle under Lyme Borough Council

Cannock Chase Clinical Commissioning Group

South Staffordshire and Shropshire Healthcare NHS Foundation Trust

Section II: Object of the contract

II.1)Description
II.1.1)Title attributed to the contract by the contracting authority:

Debt, Benefit and Consumer Information and Advice Services.
II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 27: Other services
NUTS code UKG24

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s)

Staffordshire County Council is carrying out a tendering exercise for the provision of Debt, Benefit and Consumer Information and Advice Services within the County of Staffordshire.
The Contract Area comprises eight districts or boroughs: the district of Staffordshire Moorlands; the borough of Newcastle-under-Lyme; the borough of Stafford; the borough of East Staffordshire; the district of South Staffordshire; the district of Cannock Chase; the district of Lichfield and the borough of Tamworth.
The purpose of the Services are to provide free, confidential, impartial and independent, quality marked and accredited information and advice to the public on a wide range of issues including debt, benefits, and consumer information and advice thereby contributing to overall improvement in citizens’ quality of life.
In addition the successful service provider will be required to deliver specific work within Newcastle-under-Lyme Borough Council area, Cannock Chase Clinical Commissioning Group area and within a range of mental health in-patient settings, to address local issues in accordance with those specific outcomes within the Service Specification (and Appendices 1-3 of the Service Specification).
A person shall only be entitled to become a Service User for the purpose of these Services if they comply with at least 1 of the following criteria:
— they live in Staffordshire;
— they work in Staffordshire;
— they are a Qualified Service User (in a mental health in-patient setting) as set out in Appendix 2 of the Service Specification.
The Commissioning of these Services are through joint commissioning arrangements between the Partners listed below and presents an opportunity to ensure that citizens have access to services that respond to the changing environment and also an opportunity to provide efficiencies and remove duplication. The Partners are:
— Staffordshire County Council: Children’s , Mental Health (with South Staffordshire and Shropshire Healthcare NHS Foundation Trust), Public Health, Trading Standards,
— Newcastle under Lyme Borough Council,
— Cannock Chase Clinical Commissioning Group.
Important Note: The participation and process for this tender will be via the electronic tendering portal located at: www.staffordshire.alito.co.uk

Please ensure you also refer to section VI.3) of this notice. All requests for information to be sent through the electronic tendering portal and message facility on the Proactis electronic tendering system. How to register:
1. Instructions at:
http//www.staffordshire.gov.uk/business/procurement/etendering/

2. Follow the link to Proactis E Tendering (http://www.staffordshire.alito.co.uk). On the main page click Suppliers then (new user) Register links.

3. Complete the self registration questions and click the Register button.
4. You will receive a confirmation email with an authentication link (this email may find its way to your trash/junk email account, so please check).
5. Confirm the authentication and then login into Proactis Suppliers side. 6. Search the bulletin board for the tender(s) using key words, search criteria etc.
7. Once found, click on the (blue) contract title to register interest against an active tender.
8. Click the Register button and then Continue.
9. The tender will now be in the My Tenders profile area on the main menu.
10. Find the Read Me First document and continue with managing the tender. If you require urgent assistance regarding the initial usage of the eTendering package please contact the Contracting Authority point of contact in Section I.1) of this notice.
On failure to reach this contact, please immediately email the nature of the difficulty to: sp@staffordshire.gov.uk

II.1.6)Common procurement vocabulary (CPV)

98000000, 85312310, 75310000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes
II.1.8)Lots

This contract is divided into lots: no
II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:

Estimated value excluding VAT: 2 703 260 GBP
II.2.2)Information about options

Options: yes
Description of these options: The initial period is 3.3.2014 to 2.3.2016 (with 2 x 12 month options to extend – therefore options maybe taken up for the period 3.3.2016 to 2.3.2017 and 3.3.2017 to 2.3.2018). The options will be exercised at the discretion of the County Council.
II.2.3)Information about renewals

This contract is subject to renewal: yes
Number of possible renewals: 2
II.3)Duration of the contract or time limit for completion

Starting 3.3.2014. Completion 2.3.2016

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

Payments may be made following acceptance by the banking agents of the County Council.
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

No special legal form is required by the grouping of providers but each provider will be required to become jointly or severally responsible for the contract before acceptance.
III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: yes
Description of particular conditions: The requirements for minimum economic, financial and technical capacity will be included in the tender documents. Any tender may be rejected from a company/organisation who inter alia:
(a) is bankrupt or is being wound up, where his affairs are being administered by the court, where he has entered into an arrangement with creditors, where he has suspended business activities or is in any analogous situation arising from a similar procedure under national laws and regulations,
(b) is the subject of proceedings for a declaration of bankruptcy, for an order for compulsory winding up or administration by the court or of an arrangement with creditors or of any other similar proceedings under national laws and regulations,
(c) has been convicted by a judgment which has the force of res judicata in accordance with the legal provisions of the country of any offence concerning his professional conduct,
(d) has been guilty of grave professional misconduct proven by any means which the contracting authorities can demonstrate,
(e) has not fulfilled obligations relating to the payment of social security contributions in accordance with the legal provisions of the country in which he is established or with those of the country of the contracting authority,
(f) has not fulfilled obligations relating to the payment of taxes in accordance with the legal provisions of the country in which he is established or with those of the country of the contracting authority,
(g) is guilty of serious misrepresentation in supplying the information required under this Section or has not supplied such information,
(h) has been the subject of a conviction for participation in a criminal organisation, as defined in Article 2(1) of Council Joint Action 98/733/JHA,
(i) has been the subject of a conviction for corruption, as defined in Article 3 of the Council Act of 26 May 1997 and Article 3(1) of Council Joint Action 98/742/JHA respectively,
(j) has been the subject of a conviction for fraud within the meaning of Article 1 of the Convention relating to the protection of the financial interests of the European Communities,
(k) has been the subject of a conviction for money laundering, as defined in Article 1 of Council Directive 91/308/EEC of 10 June 1991 on prevention of the use of the financial system for the purpose of money laundering. Please refer to Regulation no 23 of the Public Procurement Regulations 2006 (SI No 5) for additional rejection criteria (see link): http://www.opsi.gov.uk/si/si2006/20060005.htm

III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: The applicant must meet the minimum set standards of economic and financial standing to service the term and value of the contract.
Financial checks will be undertaken for economic operators using one or more of the Councils current financial assessors; n2check (www.n2check.com), Dun and Bradstreet (www.dnb.co.uk), Experian (www.experian.co.uk). Economic operators will be assessed according to the level of risk stipulated by the financial assessors used. Any economic operator being given an Above Average/Higher Than Average Risk rating or poorer, by one or more of the assessors used, may be rejected.

Note:
1. It is the responsibility of the economic operator to ensure that the appropriate accounts have been filed and that the credit information held is correct.
2. Should economic operators wish other financial information to be taken into account to support the economic and financial check this should be submitted with the response to the ITT. SCC reserves the right to request further financial information and to take this into account where necessary in addition to the level of risk stipulated by the financial assessors.
3. For sole traders/partnerships where third party financial assessments are not available the assessment will be undertaken using a financial spreadsheet detailing trading account data for the last 3 years.
The organisation should hold as a minimum the following insurance levels or be able to provide with their response, a written statement advising that should they be awarded the contract they will have the required levels of insurance in place for the commencement of the contract.
Public Liability 5 000 000 GBP
Employers Liability 5 000 000 GBP
Professional Indemnity 2 000 000 GBP.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
The requirements for minimum economic, financial and technical capacity will be included in the tender documentation.
Minimum level(s) of standards possibly required:
Compliance with Regulation 23-25 of the Public Contract Regulations 2006. Evidence of experience of delivery of services which are the same or similar in size and nature as to those specified.Scored criteria and pass/fail requirements as detailed below:
Eligibility of Organisation – Fail on unlawful actions.
Economic and Financial Standing – Fail on above average risk rating or poorer on financial checks.
Technical ability – Fail if questions not answered in full. Unable to provide references.
Health and Safety Policy – Fail if no policy in place.
Insurance Certification: Fail if unable to meet minimum insurance levels.
Equal Opportunities: Fail if no policy in place or has answered yes to formal investigation but not provided details of rectification.
The above pass/fail criteria (see ITT documentation for further details) is also in addition to scored criteria presented in the ITT questionnaire documents.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no
III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure

Open
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.1.3)Reduction of the number of operators during the negotiation or dialogue

Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated no
IV.2)Award criteria
IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:

SCHG00113
IV.3.2)Previous publication(s) concerning the same contract

no
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 4.10.2013 – 12:00
Payable documents: no
IV.3.4)Time limit for receipt of tenders or requests to participate

4.10.2013 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender

in days: 120 (from the date stated for receipt of tender)
IV.3.8)Conditions for opening of tenders

Date: 4.10.2013 – 12:00
Place:

Staffordshire Procurement Offices.

Persons authorised to be present at the opening of tenders: yes
Additional information about authorised persons and opening procedure: Limited members of County Council staff.

Section VI: Complementary information

VI.1)Information about recurrence
VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information

This is an electronic tender. All requests for information to be sent through the electronic tendering portal and messaging facility on the Proactis electronic tendering system. How to register:
1. Instructions at: http://www.staffordshire.gov.uk/business/procurement/etendering/

2. Follow the link to Proactis E-Tendering (http://www.staffordshire.alito.co.uk). On the main page click Suppliers then (new user) Register links.

3. Complete the self-registration questions and click the Register button.
4. You will receive a confirmation e-mail with an authentication link (this email may find its way to your trash/junk email account, so please check).
5. Confirm the authentication and then login into Proactis Suppliers-side.
6. Search the bulletin board for the tender(s) using key words, search criteria etc.
7. Once found, click on the (blue) contract title to register interest against an active tender.
8. Click the Register button and then Continue.
9. The tender will now be in the My Tenders profile area on the main menu.
10. Find the Read Me First document and continue with managing the tender. If you require urgent assistance regarding the initial usage of the eTendering package please contact the Contracting Authority point-of-contact in Section I.1) of this notice.
On failure to reach this contact, please immediately email the nature of the difficulty to: sp@staffordshire.gov.uk

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures

Staffordshire Procurement
Wedgwood Building, Tipping Street
ST16 2DH Stafford
UNITED KINGDOM

Body responsible for mediation procedures

Staffordshire Procurement
Wedgwood Building, Tipping Street
ST16 2DH Stafford
UNITED KINGDOM

VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: The Contracting Authority will incorporate a minimum 10 calendar day standstill period (or 15 days where non-electronic or fax methods are used) at the point that an award decision notice is communicated to tenderers. The award decision notice will specify the criteria for the award of the contract/framework agreement, the reasons for the decision, including the characteristics and relative advantages, the name and score of the successful tender, and will specify when the standstill period is expected to end or the date before which the contracting authority will not conclude the contract/framework agreement. If an appeal regarding the award of a contract/framework agreement has not been successfully resolved, the Public Contracts (Amendment) Regulations 2009 provide for aggrieved parties who have been harmed or are at risk of a breach of the rules to take action in the High Court (England, Wales and Northern Ireland). Any such action must be brought promptly (generally within 3 months). The Court may order the setting aside of the award decision or may order the Contracting Authority to amend any document and may award damages. If a framework agreement has been entered into the Court may make a declaration of ineffectiveness or may order that the duration of any relevant specific contract be shortened and additionally may award damages. The time limit for seeking such a declaration is generally 30 days from notification of the award (either by award decision notification or contract award notice depending upon the circumstances) or otherwise 6 months.
VI.4.3)Service from which information about the lodging of appeals may be obtained

Staffordshire Procurement
Wedgwood Building, Tipping Street
ST16 2DH Stafford
UNITED KINGDOM

VI.5)Date of dispatch of this notice:15.7.2013