Tender for Development of Websites, Portals and eCommerce

Tender for Development of Websites, Portals and eCommerce

Create 2 contemporary, intuitive sites that position us as market maker in our sector.

United Kingdom-Poynton: World wide web (www) site design services

2020/S 020-044497

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Official name: Johnnie Johnson Housing Trust
Postal address: Astra House, Spinners Lane
Town: Poynton
NUTS code: UK
Postal code: SK12 1GA
Country: United Kingdom
E-mail: emma.midgley@jjhousing.co.uk
Telephone: +44 1625870122
Fax: +44 1625870160
Internet address(es):Main address: www.jjhousing.co.uk

Address of the buyer profile: https://www.mytenders.co.uk/search/Search_AuthProfile.aspx?ID=AA4584

I.2)Information about joint procurement

The contract is awarded by a central purchasing body

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: www.mytenders.co.uk
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: www.mytenders.co.uk

I.4)Type of the contracting authority

Other type: Housing association

I.5)Main activity

Housing and community amenities

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Design and Development of Websites, Portals and eCommerce

Reference number: 218620

II.1.2)Main CPV code

72413000

II.1.3)Type of contract

Services

II.1.4)Short description:

Johnnie Johnson Housing (JJH) and Astraline would like to invite proposals for the complete redesign, refresh and relaunch our 2 company websites. Since their most recent design updates in 2016 our brand and corporate strategy has continued to develop and is now in a significantly different place.

With this project we wish to address and close that gap and create 2 contemporary, intuitive sites that position us as market maker in our sector, so that we can support existing and attract future residents and customers. We require the website to be fully responsive across mobile devices and include tracking data and goals for google analytics, Facebook pixel, etc. It should comply with all current usability and accessibility standards. Improving the customer experience is paramount to the successful delivery and impact of this project.

II.1.5)Estimated total value

Value excluding VAT: 350 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:
II.2.2)Additional CPV code(s)

II.2.3)Place of performance

NUTS code: UKD

II.2.4)Description of the procurement:

Johnnie Johnson Housing (JJH) and Astraline would like to invite proposals for the complete redesign, refresh and relaunch our 2 company websites. Since their most recent design updates in 2016 our brand and corporate strategy has continued to develop and is now in a significantly different place.

With this project we wish to address and close that gap and create 2 contemporary, intuitive sites that position us as market maker in our sector, so that we can support existing and attract future residents and customers. We require the website to be fully responsive across mobile devices and include tracking data and goals for google analytics, Facebook pixel, etc. It should comply with all current usability and accessibility standards. Improving the customer experience is paramount to the successful delivery and impact of this project.

Access to our current sites can be found here, existing portal and eCommerce and links are contained within both sites.

www.jjhousing.co.uk

www.astraline.co.uk

This JJH website element of this project will also include the following 2 elements which will automatically integrate with our current housing management Active H software, delivered by MIS. It is envisaged that both of these elements will form a seamless part of the website to create the look and experience of 1 site.

The design and introduction of a ‘my account’ portal — the design and introduction of a digital application portal for potential new residents.

The Astraline website element of this project will also include the design and introduction of a fully functioning online shop, which integrates with our CRM (Salesforce) and our financial and accounting software (Great Plains).

Our customers are key to this project and we would expect the selected supplier to drive user testing documentation and process forward in collaboration with the JJH and Astraline project manager. Having the ability to continually evolve and develop the sites and functionality is vital in who we will select as our supplier of choice. We will want a programme of conversion optimisation contained as an ongoing element of the partnership.

Project aims:

— to attract, inform, educate and engage residents and customers on any device,

— to offer self-service tools in order to increase speed of resolution and enhance customer experience,

— to portray JJH and Astraline in line with our brand values,

— to tell our story and position us as market makers in our sector,

— bring our sites together, i.e. money matters, careers, JJH and Astraline creating a consistent approach.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24
This contract is subject to renewal: no

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession

III.2.2)Contract performance conditions:

The selected supplier will be required to sign a further contract prior to the commencement of the project to ensure the project is managed effectively. The contract will include performance based penalties, further details will be confirmed in the contract itself once a supplier has been selected.

III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 24/02/2020
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English
IV.2.6)Minimum time frame during which the tenderer must maintain the tender

IV.2.7)Conditions for opening of tenders

Date: 26/02/2020
Local time: 10:00
Place:

Astra House, Spinners Lane, Poynton, SK12 1GA.

Information about authorised persons and opening procedure:

On this occasion the Chief Operating Officer and Head of Governance and Assurance will be opening and downloading the postbox.

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows

VI.3)Additional information:

Note: to register your interest in this notice and obtain any additional information please visit the myTenders website at https://www.mytenders.co.uk/Search/Search_Switch.aspx?ID=218620

The buyer has indicated that it will accept electronic responses to this notice via the postbox facility. A user guide is available at https://www.mytenders.co.uk/sitehelp/help_guides.aspx

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.

(MT Ref:218620)

VI.4)Procedures for review

VI.4.1)Review body

Official name: Public Procurement Review Service
Postal address: Cabinet Office
Town: London
Country: United Kingdom
E-mail: publicprocurementreview@cabinetoffice.gov.uk
Telephone: +44 3450103503Internet address: https://www.gov.uk/government/publications/public-procurement-review-service-scope-and-remit
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

24/01/2020