Tender for Digital Services Solution
Northern Ireland Water has embarked on a digital transformation programme, focused on enhanced service delivery.
United Kingdom-Belfast: IT services: consulting, software development, Internet and support
2019/S 134-330590
Contract notice – utilities
Services
Directive 2014/25/EU
Section I: Contracting entity
I.1)Name and addresses
Westland House
Belfast
BT14 6TE
United Kingdom
Contact person: sourcingniwater.com
E-mail: sourcing@niwater.com
NUTS code: UK
Address of the buyer profile: https://etendersni.gov.uk/epps
I.3)Communication
I.6)Main activity
Section II: Object
II.1.1)Title:
C1005 — Digital Services Solution
II.1.2)Main CPV code
II.1.3)Type of contract
II.1.4)Short description:
Northern Ireland Water (NI Water) has embarked on a digital transformation programme, focused on enhanced service delivery. We want to deliver services that are designed around our customers, offering a world-class experience which will satisfy demanding contemporary expectations. In recent years, we have developed some strong digital capabilities and currently provide a portal that enables customers to access a number of offerings on a self-service basis. NI Water recognises that our customers’ expectations are increasing as they compare our services with services in other utilities and in other sectors. We know our customers now expect to be engaged digitally, to self-serve online and receive a consistent service across channels and devices. A recent discovery exercise enabled us to conduct detailed engagement with our customers and colleagues, producing a wealth of material including customer.
II.1.5)Estimated total value
II.1.6)Information about lots
II.2.2)Additional CPV code(s)
II.2.3)Place of performance
II.2.4)Description of the procurement:
Northern Ireland Water (NI Water) has embarked on a digital transformation programme, focused on enhanced service delivery. We want to deliver services that are designed around our customers, offering a world-class experience which will satisfy demanding contemporary expectations. In recent years, we have developed some strong digital capabilities and currently provide a portal that enables customers to access a number of offerings on a self-service basis. NI Water recognises that our customers’ expectations are increasing as they compare our services with services in other utilities and in other sectors. We know our customers now expect to be engaged digitally, to self-serve online and receive a consistent service across channels and devices. A recent discovery exercise enabled us to conduct detailed engagement with our customers and colleagues, producing a wealth of material including customer
II.2.5)Award criteria
II.2.6)Estimated value
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Annually
II.2.10)Information about variants
II.2.11)Information about options
II.2.13)Information about European Union funds
Section III: Legal, economic, financial and technical information
Section IV: Procedure
IV.1.1)Type of procedure
IV.1.8)Information about the Government Procurement Agreement (GPA)
IV.2.2)Time limit for receipt of tenders or requests to participate
IV.2.4)Languages in which tenders or requests to participate may be submitted:
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
Section VI: Complementary information
VI.1)Information about recurrence
VI.4.1)Review body
Belfast
United Kingdom
VI.5)Date of dispatch of this notice: