Tender for Domestic Abuse and Forced Marriage Helpline (Scotland)
The requirement is for the operation and management of the National Domestic Abuse and Forced Marriage Helpline for Scotland.
United Kingdom-Edinburgh: Call centre
2018/S 145-332154
Contract notice
Services
Directive 2014/24/EU
Section I: Contracting authority
I.1)Name and addresses
Victoria Quay, Leith
Edinburgh
EH6 6QQ
United Kingdom
Contact person: Maxine Mullen
Telephone: +44 1312445905
E-mail: maxine.mullen@gov.scot
NUTS code: UKMInternet address(es):Main address: http://www.scotland.gov.uk
Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA10482
I.2)Information about joint procurement
I.3)Communication
I.4)Type of the contracting authority
I.5)Main activity
Section II: Object
II.1.1)Title:
The Provision of a Domestic Abuse and Forced Marriage Helpline
II.1.2)Main CPV code
II.1.3)Type of contract
II.1.4)Short description:
The requirement is for the operation and management of the National Domestic Abuse and Forced Marriage Helpline for Scotland which will be known as the “National Domestic Abuse and Forced Marriage Helpline Scotland”.
The National Domestic Abuse and Forced Marriage Helpline Scotland is to operate 24 hours a day, 7 days a week over 365 days a year, providing high quality information and support to those experiencing domestic abuse and forced marriage, and to those contacting the service on their behalf.
II.1.5)Estimated total value
II.1.6)Information about lots
II.2.2)Additional CPV code(s)
II.2.3)Place of performance
II.2.4)Description of the procurement:
The requirement is for the operation and management of the National Domestic Abuse and Forced Marriage Helpline for Scotland which will be known as the “National Domestic Abuse and Forced Marriage Helpline Scotland”.
The National Domestic Abuse and Forced Marriage Helpline Scotland is to operate 24 hours a day, 7 days a week over 365 days a year, providing high quality information and support to those experiencing domestic abuse and forced marriage, and to those contacting the service on their behalf.
II.2.5)Award criteria
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
3 optional 12 month extensions
II.2.10)Information about variants
II.2.11)Information about options
II.2.13)Information about European Union funds
II.2.14)Additional information
Please refer to ITT documentation
Section III: Legal, economic, financial and technical information
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
Not Used
III.1.2)Economic and financial standing
Question Description:
The Bidder should provide its (“general”) yearly turnover for the number of financial years specified in the relevant Contract Notice: 2 years.
Question Description:
The Bidder should provide its yearly (“specific”) turnover in the business area(s) covered by the contract and specified in the relevant Contract Notice: 2 years.
— Employer’s (Compulsory) Liability Insurance (5 million GBP),
— Public Liability Insurance (1 million GBP),
— Professional Indemnity Insurance (1 million GPB).
III.1.3)Technical and professional ability
III.2.3)Information about staff responsible for the performance of the contract
Section IV: Procedure
IV.1.1)Type of procedure
IV.1.8)Information about the Government Procurement Agreement (GPA)
IV.2.2)Time limit for receipt of tenders or requests to participate
IV.2.4)Languages in which tenders or requests to participate may be submitted:
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
IV.2.7)Conditions for opening of tenders
Section VI: Complementary information
VI.1)Information about recurrence
VI.2)Information about electronic workflows
VI.3)Additional information:
The buyer is using PCS-Tender to conduct this ITT exercise. The Project code is 11519. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343
(SC Ref:551702).
VI.4.1)Review body
Victoria Quay, Leith
Edinburgh
EH6 6QQ
United Kingdom
Telephone: +44 1312445905
E-mail: maxine.mullen@gov.scotInternet address: http://www.scotland.gov.uk
VI.5)Date of dispatch of this notice: