Tender for Electronic Payment Solution

Tender for Electronic Payment Solution

Midland heart are seeking a solution that will enable both PCI compliant payments, and increased digital access delivery for customers.

United Kingdom-Birmingham: Financial and insurance services

2019/S 003-003374

Contract notice


Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Midland Heart Ltd
20 Bath Row
B15 1LZ
United Kingdom
Telephone: +44 3456020540
E-mail: Gill.brown@midlandheart.org.uk
NUTS code: UK
Internet address(es):Main address: https://www.midlandheart.org.uk/

Address of the buyer profile: https://www.midlandheart.org.uk/about-us/supply-to-us/

I.2)Information about joint procurement


The procurement documents are available for unrestricted and full direct access, free of charge, at: https://iewm.bravosolution.co.uk/web/login.html
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://iewm.bravosolution.co.uk/web/login.html
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Housing and community amenities

Section II: Object

II.1)Scope of the procurement


Electronic Payment Solution

Reference number: MH 472

II.1.2)Main CPV code


II.1.3)Type of contract


II.1.4)Short description:

Midland heart are seeking a solution that will enable both PCI compliant payments, and increased digital access delivery for customers.

II.1.5)Estimated total value

Value excluding VAT: 2 800 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no

II.2.2)Additional CPV code(s)


II.2.3)Place of performance

NUTS code: UK

II.2.4)Description of the procurement:

Historically, customers have accessed electronic payment services by cheque, accessing pay points, phone calls to Midland heart or the payment provider and via the payment providers app and web browser. Due to the changing nature of enhanced technology, Midland Heart want to be able to offer customers’ increasingly simple and secure ways to make payment.

The following 2 interventions were welcomed by Midland Heart and proved a timely intervention to support our modernisation journey in this area:

(i) reflective practice with Midland Heart customers;

(ii) regulatory requirements.

Therefore MH are seeking a solution that will enable Midland heart take PCI compliant payments and deliver increased digital access to customers.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 72
This contract is subject to renewal: yes
Description of renewals:

Contract renewal planning will begin approximately 12 — 18 months before the contract end date.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure


IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 01/02/2019
Local time: 17:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:


IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Tender must be valid until: 30/09/2019

IV.2.7)Conditions for opening of tenders

Date: 01/02/2019
Local time: 17:00

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: yes

VI.2)Information about electronic workflows

Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used

VI.3)Additional information:

Midland Heart particularly welcomes innovative suppliers, who can demonstrate good working practices based on similar values (link https://www.midlandheart.org.uk/jobs/our-values/), who, upon award of contract, are keen to adopt a partnership working approach to deliver quality, when delivering the above service.

Spend information is historic only and is not a guarantee of future work, nor should be used as an indication of future costs.

How to submit a tender

1) Register your company on the eSourcing portal (this is only required once):

— browse to the eSourcing Portal: https://iewm.bravosolution.co.uk and click the link to register,

— accept the terms and conditions and click “continue”,

— enter your correct business and user details,

— note the username you chose and click “Save” when complete,

— you will shortly receive an email with your unique password (please keep this secure).

2) Login to the portal with the username/password:

— click the “ITT’s” open to all suppliers’ link. (These are qualification questionnaires open to any registered supplier),

— click on the relevant ITT to access the content,

— click the “Express Interest” button at the top of the page,

— this will move the ITT into your My ITT page. (This is a secure area reserved for your projects only),

— you can now access any attachments by clicking “Buyer Attachments” in the “ITT Details” box.

3) Responding to the tender

— click “My Response” under “ITT Details”, you can choose to “Create Response” or to “Decline to Respond” (please give a reason if declining),

— you can now use the “Messages” function to communicate with the buyer and seek any clarification,

— note the deadline for completion, then follow the onscreen instructions to complete the ITT,

— there may be a mixture of online and offline actions for you to perform (there is detailed online help available). You must then submit your reply using the “Submit Response” button at the top of the page.

VI.4)Procedures for review

VI.4.1)Review body

The High Court of England and Wales
United Kingdom

VI.4.2)Body responsible for mediation procedures

The Cabinet Office
United Kingdom
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice: