Tender for Employee Engagement Software

Tender for Employee Engagement Software

Thirteen Housing Group requires a service supplier to provide a cloud based platform upon which its (approx.) 1 600 employees voices can be captured.

United Kingdom-Middlesbrough: Survey services

2020/S 078-185494

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Official name: Thirteen Housing Group Limited
Postal address: 2 Hudson Quay, Windward Way
Town: Middlesbrough
NUTS code: UKC
Postal code: TS2 1QG
Country: United Kingdom
Contact person: Sara Vasey
E-mail: sara.vasey@thirteengroup.co.uk
Telephone: +44 3001111000
Internet address(es):Main address: https://in-tendhost.co.uk/thirteengroup/aspx/Home

Address of the buyer profile: https://www.thirteengroup.co.uk/

I.2)Information about joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://in-tendhost.co.uk/thirteengroup
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://in-tendhost.co.uk/thirteengroup
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Housing and community amenities

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Employee Engagement Software

Reference number: THIR/TEN/19/759

II.1.2)Main CPV code

79311000

II.1.3)Type of contract

Services

II.1.4)Short description:

Thirteen Housing Group (THG) requires a service supplier to provide a cloud based platform upon which its (approx.) 1 600 employees voices can be captured. This platform will include: – the ability to undertake major (whole organisational survey(s)) or minor (targeted campaigns to specific employee groups) as necessary; – the utilisation of an extensive question bank with ability to create bespoke questions based upon the needs of Thirteen and what it is wanting to ascertain linked to employee experience; – a reporting dashboard that includes sentiment analysis and heatmaps that can be used to compare feedback and identify areas of best practise/improvement; – in addition THG requires the same service supplier to be both proficient and experienced in the area of employee engagement and people science, enabling Thirteen to bring its aspired employee experience to reality.

II.1.5)Estimated total value

Value excluding VAT: 325 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:

II.2.2)Additional CPV code(s)

79311000
79311300

II.2.3)Place of performance

NUTS code: UKC
Main site or place of performance:

II.2.4)Description of the procurement:

1.1. Thirteen Housing Group (THG) requires a service supplier to provide a cloud based platform upon which its (approx.) 1 600 employees voices can be captured. This platform will include: -the ability to undertake major (whole organisational survey(s)) or minor (targeted campaigns to specific employee groups) as necessary; – The utilisation of an extensive question bank with ability to create bespoke questions based upon the needs of Thirteen and what it is wanting to ascertain linked to employee experience; – a reporting dashboard that includes sentiment analysis and heat maps that can be used to compare feedback and identify areas of best practise/improvement; – the ability to capture and compare the Employer Net Promoter scoring (eNPS) and data exporting; – ability to connect with all employees including those with limited access to technology through paper surveys/SMS/possible apps; – specific ICT requirements 1.2. In addition THG require the same service supplier to be both proficient and experienced in the area of employee engagement and people science, enabling Thirteen to bring its aspired employee experience to reality. As such THG will require expertise around the following: – a fit for purpose employee engagement and question strategy; -the development of in-house skills through bespoke training and workshops where required; – action and impact planning; – results analysis and feedback sessions as appropriate; – completing advanced statistical analysis to provide insights into statistical trends including identifying factors that predict key people outcomes; – mapping and connecting our existing data with that collected through surveys in order to compare all business intelligence to identify potential trends and provide targeted actions to respond to or leverage the insights gained, etc.

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Quality including social value / Weighting: 80
Cost criterion – Name: Price / Weighting: 20

II.2.6)Estimated value

Value excluding VAT: 325 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 60
This contract is subject to renewal: yes
Description of renewals:

Initial period 3 years followed by 2 x 12 month extensions

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 21/05/2020
Local time: 17:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English
IV.2.6)Minimum time frame during which the tenderer must maintain the tender

IV.2.7)Conditions for opening of tenders

Date: 21/05/2020
Local time: 17:10
Place:

Middlesbrough

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about electronic workflows

Electronic invoicing will be accepted
Electronic payment will be used
VI.3)Additional information:
VI.4)Procedures for review

VI.4.1)Review body

Official name: Thirteen Housing Group Limited
Postal address: 2 Hudson Quay, Windward Way
Town: Middlesbrough
Postal code: TS2 1QG
Country: United KingdomInternet address: https://www.thirteengroup.co.uk
VI.4.2)Body responsible for mediation procedures

VI.4.3)Review procedure

Precise information on deadline(s) for review procedures:
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

16/04/2020