Tender for Healthwatch and Independent Health Complaints Advocacy Services
East Sussex County Council intends to commission the Healthwatch and Independent Health Complaints Advocacy Services under a single contract.
Healthwatch and Independent Health Complaints Advocacy Service
ESCC Adult Social Care
- Health and social work services – 85000000
- Health services – 85100000
- Social work and related services – 85300000
Location of contract
Value of contract
ESCC – 032988
6 July 2021
24 September 2021
Contract start date
1 August 2022
Contract end date
31 March 2027
Open procedure (OJEU)
Contract is suitable for SMEs?
Contract is suitable for VCSEs?
East Sussex County Council (‘the Council’) intends to commission the Healthwatch and Independent Health Complaints Advocacy Services under a single contract. The role of the Healthwatch service in East Sussex is to gather the views and understand the experiences of patients, service users, carers, and the wider community including seldom heard groups. Make these views known to commissioners and Providers of health and social care. Promote and support the involvement of these groups in the commissioning and provision of local care services and how they are scrutinised. Provide information, ‘signposting’ for services and support to make informed choices. Recommend the undertaking of investigations or special service reviews to Healthwatch England and the Care Quality Commission (CQC); and
Make the views and experiences of people known to Healthwatch England and provide a steer to help it carry out its role as national champion.
The HCSA imposes a duty on Local Authorities to commission a local IHCAS. Local Authorities are required to commission the provision of assistance for individuals making or intending to make an NHS complaint (which includes a complaint to the Health Service Ombudsman).
The NHS complaints process covers:
All NHS Trusts and NHS Bodies including NHS Foundation Trusts.
Family Health Services provided for the NHS by GPs, Dentists, Opticians or Pharmacists.
Clinical Commissioning Groups.
Private health care establishments if the treatment has been paid for by the NHS; and all other health services commissioned by NHS funding.
- Additional text
- The Council`s full requirements and details of how to tender for this opportunity are available by clicking the Express Interest button. The deadline for tender submission is 12 noon on 24th September 2021.
How to obtain the Tender Documents
Interested parties should register their interest in the project via the In-Tend website https://in-tendhost.co.uk/sesharedservices/aspx/Tenders/Current. The Tender documents can be accessed when logged into In-Tend by selecting ‘View Details’ on the relevant tender advert and clicking the ‘Express Interest’ tab. Once in the tender there are five tabs, namely ‘Tender’, ‘ITT – documents’, ‘Correspondence’, ‘Clarifications’ and ‘History’.
Select the 2nd tab (ITT – documents) where you will find useful information under ‘Tender Details’. Continue to scroll down to the heading ‘Tender Documents Received’ where you will be able to view / download the documents. Please download all the documents and read very carefully.
Opting In and Opting Out
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Is a Recurrent Procurement Type? : No
How to apply
Follow the instructions given in the description or the more information section.
About the buyer
Stephanie Saunders (ESCC)
St Annes Crescent
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