Tender for Implementation of Customer Relationship Management Application 

Tender for Implementation of Customer Relationship Management Application

To assist English Heritage in its delivery of a new Customer Relationship Management application and associated technologies.

Customer Relationship Management (CRM) Programme – System Implementation and Support Partner

Contract summary

 

Industry

  • Customer Relation Management software development services – 72212445

Location of contract

SN2 2EH

Value of contract

£2,500,000

Procurement reference

P/REF EH 00001706

Published date

2 July 2021

Closing date

2 August 2021

Closing time

5pm

Contract start date

4 January 2022

Contract end date

3 January 2031

Contract type

Service contract

Procedure type

Competitive dialogue (OJEU)

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

 

Description

 

An Implementation and Support Partner is needed to assist English Heritage in its delivery of a new Customer Relationship Management (CRM) application and associated technologies.

English Heritage is soon to complete a programme which will move much of the architecture onto the Microsoft Azure cloud platform. As part of the broader Technology Services strategy, we are focused on using Microsoft technologies where possible. Following a discovery exercise in early 2020 we can confirm that we are looking to implement a Microsoft Dynamics CRM solution. It is anticipated that additional applications (such as Power Platform, Sharepoint etc) will be needed to meet the minimum requirements.

English Heritage is undertaking this procurement in accordance with the Public Contracts Regulations 2015 (as amended) and will use the Competitive Dialogue (CD) award procedure. Details of this process can be found in the EHTX Descriptive Document – CRM Competative Dialogue which has been uploaded for this opportunity.

 

More information

 

Links
Additional text
Suppliers interested in this opportunity should register at https://in-tendhost.co.uk/english-heritage/aspx/Home in orderto express interest and download documentation.

Is a Recurrent Procurement Type? : Yes

 

How to apply

 

Follow the instructions given in the description or the more information section.

 

About the buyer

 

Contact name

Kevin Churchill

Address

Firefly Avenue
Swindon
Wilts
SN2 2EH
United Kingdom

Telephone

07867 836275

Email

Kevin.Churchill@english-heritage.org.uk

Website

https://in-tendhost.co.uk/english-heritage/aspx/Home