Tender for IT Service Management Software Tool
To implement an IT Service Management solution to support our ITIL processes.
United Kingdom-Aberdeen: Software package and information systems
2018/S 238-544046
Contract notice
Services
Directive 2014/24/EU
Section I: Contracting authority
I.1)Name and addresses
University Office, King’s College
Aberdeen
AB24 3FX
United Kingdom
Telephone: +44 1224274467
E-mail: E-SOURCING@ABDN.AC.UK
NUTS code: UKM50
Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00102
I.3)Communication
I.4)Type of the contracting authority
I.5)Main activity
Section II: Object
II.1.1)Title:
ITSM Tool — University of Aberdeen
II.1.2)Main CPV code
II.1.3)Type of contract
II.1.4)Short description:
The University of Aberdeen is seeking a supplier to implement an IT Service Management (ITSM) solution to support our ITIL processes as well as providing an improved service for staff and students. The ITSM tool will replace the existing ticketing software used by the IT Services teams, and other support teams. The new tool is expected to enhance our current call management capabilities through better ITIL process integration, reporting and customer experience elements.
II.1.6)Information about lots
II.2.2)Additional CPV code(s)
II.2.3)Place of performance
II.2.4)Description of the procurement:
The University of Aberdeen is seeking a supplier to implement an IT Service Management (ITSM) solution to support our ITIL processes as well as providing an improved service for staff and students. The ITSM tool will replace the existing ticketing software used by the IT Services teams, and other support teams. The new tool is expected to enhance our current call management capabilities through better ITIL process integration, reporting and customer experience elements.
II.2.5)Award criteria
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
Possibility of options for 3 + 1 + 1 or 5 + 1 + 1 years.
II.2.10)Information about variants
II.2.11)Information about options
II.2.13)Information about European Union funds
Section III: Legal, economic, financial and technical information
III.1.2)Economic and financial standing
ESPD Section 4B — Financial years — Minimum levels of standards possibly required: all financial information must be provided for the most current previous 2 reported financial years.
ESPD Question 4B1.1 (Minimum standards) Turnover should be up to twice the estimated contract value over the past 2 financial years. However, the client reserves the right to review and consider all supporting financial information in this regards.
ESPD Questions 4B5.1 and 4B5.2 — Insurance requirements.
During the term of the Contract and for a period of 5 years thereafter, the Supplier shall effect and maintain in force, with a reputable insurance company, a policy or policies of insurance covering all matters which are the subject of indemnities under the contract including product liability insurance to a minimum sum of 10 000 000 GBP and employers liability insurance to a minimum sum of 5 000 000 GBP, in each case in respect of any one incident and unlimited as to the number of incidents unless otherwise agreed by the client in writing. where the contract relates to professional services, the supplier shall maintain in force with reputable insurers professional liability insurance in the sum not less than 5 000 000 GBP in respect of any one incident and unlimited as to numbers of claims. The client reserves the right to require adjustments to such insurance cover if they consider that to be necessary.
III.1.3)Technical and professional ability
Question description:
Please provide relevant examples of supplies and/or services carried out during the last 3 years as specified in the Contract Notice:
(Examples from both public and/or private sector customers and clients may be provided).
Please provide examples of at least 2 similar projects carried out successfully from within the last 3 years for an organisation of similar size and with similar requirements.
Section IV: Procedure
IV.1.1)Type of procedure
IV.1.8)Information about the Government Procurement Agreement (GPA)
IV.2.2)Time limit for receipt of tenders or requests to participate
IV.2.4)Languages in which tenders or requests to participate may be submitted:
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
IV.2.7)Conditions for opening of tenders
Section VI: Complementary information
VI.1)Information about recurrence
VI.2)Information about electronic workflows
VI.3)Additional information:
The buyer is using PCS-Tender to conduct this ITT exercise. The Project code is 12456
For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343
(SC Ref:566984)
VI.4.1)Review body
University Office, King’s College
Aberdeen
AB24 3FX
United Kingdom
Telephone: +44 1224274467
E-mail: e-sourcing@abdn.ac.ukInternet address: http://www.abdn.ac.uk/procurement
VI.5)Date of dispatch of this notice: