Tender for IT Service Management System

Tender for IT Service Management System

The client is looking to procure a service management software solution that delivers functions enabling the management of core IT processes.

United Kingdom-Cardiff: Software-related services

2018/S 025-053888

Contract notice

Services

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

National Assembly for Wales Commission
National Assembly for Wales, Ty Hywel, Cardiff Bay
Cardiff
CF99 1NA
United Kingdom
Telephone: +44 3002006549
E-mail: helena.heath@assembly.wales
NUTS code: UKL22

I.2)Joint procurement

The contract is awarded by a central purchasing body

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://etenderwales.bravosolution.co.uk/
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://etenderwales.bravosolution.co.uk/

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Other activity: Devolved Legislation

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

IT Service Management System

Reference number: 1152

II.1.2)Main CPV code

72260000

II.1.3)Type of contract

Services

II.1.4)Short description:

The client is looking to procure a service management software solution that delivers functions enabling the management of core IT processes (Incident Management, Request Fulfilment, Problem Management, Change Management, Knowledge Management and Asset and Configuration Management).

II.1.5)Estimated total value

Value excluding VAT: 245 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:

II.2.2)Additional CPV code(s)

72260000
72261000
72263000
72265000
72266000
72268000

II.2.3)Place of performance

NUTS code: UKL22
Main site or place of performance:

National Assembly for Wales, Ty Hywel, Cardiff Bay, CF99 1NA.

II.2.4)Description of the procurement:

The client is looking to procure a service management software solution that delivers functions enabling the management of core IT processes (Incident Management, Request Fulfilment, Problem Management, Change Management, Knowledge Management and Asset and Configuration Management).

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 60
This contract is subject to renewal: yes
Description of renewals:

There is an option to extend the contract for a 2 year period.

II.2.9)Information about the limits on the number of candidates to be invited

Envisaged minimum number: 5
Objective criteria for choosing the limited number of candidates:

The criteria for selection is outlined in the Procurement documents.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Restricted procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 05/03/2018
Local time: 10:00

IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

Date: 14/03/2018

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English, Welsh

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 3 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: yes
Estimated timing for further notices to be published:

2023.

VI.2)Information about electronic workflows

Electronic payment will be used

VI.3)Additional information:

Suppliers will need to be registered on the Bravo Solution portal in order to obtain the Pre-Qualification Questionnaire.

(PQQ) and view the supporting Procurement documents. If you are not already registered you can register by going to.

www.etenderwales.bravosolution.co.uk. It is free to register on this portal. Once registered:

— Click the ‘Open Access PQQs’ link,

— Click on the relevant PQQ to access the content (pqq_32451 — IT Service Management System),

— Click the ‘Express Interest’ button in the ‘Actions’ box on the left-hand side of the page. This will move the PQQ into your ‘My PQQs’ page.

— Click on the PQQ code. You can now access any attachments by clicking the ‘Settings and Buyer Attachments’ in the

‘Actions’ box,

— You can now choose to ‘Reply’ to the PQQ and submit your response.

Please note that the Procurement documents will be uploaded into the ‘Supplier Attachments’ area under ‘Settings’ for all suppliers to view.

NOTE: The authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at http://www.sell2wales.gov.wales/search/search_switch.aspx?ID=75477

(WA Ref:75477).

VI.4)Procedures for review

VI.4.1)Review body

National Assembly for Wales Commission
National Assembly for Wales, Ty Hywel, Cardiff Bay
Cardiff
CF99 1NA
United Kingdom
Telephone: +44 2920898607Internet address:www.assemblywales.org/abthome/abt-procurement.htm
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

02/02/2018

 

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