Tender for ITSM Managed Service Replacement

Sussex Partnership NHS Foundation Trust ITSM Managed Service Replacement.

United Kingdom-Leatherhead: IT services: consulting, software development, Internet and support

2020/S 099-238549

Contract notice

Services

Legal Basis:

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Official name: Surrey and Borders Partnership NHS Foundation Trust
Postal address: 18 Mole Business Park
Town: Leatherhead
NUTS code: UKJ2
Postal code: KT22 7AD
Country: United Kingdom
E-mail: David.mizon@sussexpartnership.nhs.uk
Telephone: +44 1883383838Internet address(es):Main address: https://www.sussexpartnership.nhs.uk/

I.2)Information about joint procurement

I.3)Communication

Access to the procurement documents is restricted. Further information can be obtained at: https://commercialsolutions.bravosolution.co.uk

Additional information can be obtained from the abovementioned address

Tenders or requests to participate must be submitted electronically via: https://commercialsolutions.bravosolution.co.uk

Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Other type: NHS Foundation Status Trust

I.5)Main activity

Health

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Sussex Partnership NHS Foundation Trust ITSM Managed Service Replacement

II.1.2)Main CPV code

72000000

II.1.3)Type of contract

Services

II.1.4)Short description:

Please note this is the replacement of an open procedure cancelled as a result of impacts due to Covid-19 (Document number 2020/S 054-129774)

This procurement is for the replacement of the Sussex Partnership NHS Foundation Trust’s Service Desk and ITSM managed service. The contract also covers the full replacement of Trust end user computing devices and associated management and support of those devices for the term.

II.1.5)Estimated total value

Value excluding VAT: 18 000 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no

II.2)Description

II.2.1)Title:

II.2.2)Additional CPV code(s)

50300000

51610000

72110000

72510000

72540000

72590000

72610000

72710000

72720000

72810000

II.2.3)Place of performance

NUTS code: UKJ2

Main site or place of performance:

Sussex partnership NHS Foundation Trust and all associated sites. please see https://www.sussexpartnership.nhs.uk/our-locations for indicative locations

II.2.4)Description of the procurement:

The authority is looking to procure the following from a single Bidder under the terms and conditions provided to the bidders:

• a fully managed service

• a full device refresh of desktop and laptop devices and upgrade to Windows 10 and Office 2019 (see Volumetric Document for device numbers)

• an on-authority premises service desk (all core hours service desk support must be provided on the authority site)

• a full break/fix service and incident management with associated SLAs (financial rights of remedy mandatory)

• a fully featured ITSM tool and portal for end users

• full call handling system and alternative contact methods

• change management services

• knowledge management services

• asset management and device tracking services

• problem management services

• configuration management services

• moves, adds and changes

• Wi-Fi Service Management (Full Authority private and public Wi-Fi management and break/fix)

• implementation services including but not limited to setup, training, data migration, testing, go-live, and post go-live support

• ongoing professional services and support.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 18 000 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 60

This contract is subject to renewal: yes

Description of renewals:

Up to two (2) neweals of 12 months each (a total of an additional 24 months).

II.2.9)Information about the limits on the number of candidates to be invited

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: yes

Description of options:

Options are permitted in accordance with the guidance set out in the procurement documentation.

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents

III.1.5)Information about reserved contracts

III.2)Conditions related to the contract

III.2.1)Information about a particular profession

III.2.2)Contract performance conditions:

III.2.3)Information about staff responsible for the performance of the contract

Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Restricted procedure

IV.1.3)Information about a framework agreement or a dynamic purchasing system

IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue

IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no

IV.2)Administrative information

IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 19/06/2020

Local time: 12:00

IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

Date: 29/06/2020

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 5 (from the date stated for receipt of tender)

IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about electronic workflows

Electronic invoicing will be accepted

Electronic payment will be used

VI.3)Additional information:

VI.4)Procedures for review

VI.4.1)Review body

Official name: NHS England
Town: London
Country: United Kingdom

VI.4.2)Body responsible for mediation procedures

VI.4.3)Review procedure

VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

19/05/2020